The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Cisco MobilityManager is a Computer Telephony Integration (CTI) application server that integrates with Cisco CallManager 4.1 to provide Mobile Connect features. Mobile Connect features enable you to answer incoming calls on the desktop phone or cellular phone, to pick up in-progress calls on the desktop phone or cellular phone without losing the connection, and to originate enterprise calls from the cellular phone. You can perform these functions:
•Pick up incoming calls on your desk or cellular phone. Incoming calls ring simultaneously on your desktop phone and cellular phone. When you answer one of the lines, the call is connected and the other phone stops ringing.
•Move from your desktop phone to cellular phone or from your cellular phone to desktop phone during a call without losing the connection.
•Use Mobile Voice Access of Cisco MobilityManager to initiate a call from a remote phone as if you were using your enterprise desktop phone. Mobile Voice Access is an integrated voice response (IVR) system used to initiate Mobile Connect calls and to activate or deactivate Mobile Connect capabilities. When you initiate a call using Mobile Voice Access, you can switch between your desktop phone during the call and back again without losing the connection.
These sections explain how to set up your user profile and start using Mobile Connect features:
•Definitions—Lists terms and definitions used in this guide.
•Setting Up Your User Profile—Summarizes the process required to set up your personal Mobile Connect profile.
•Answering Mobile Connect Calls—Explains how to answer incoming calls.
•Picking Up Mobile Connect Calls—Explains how to pick up in-progress calls on your desktop phone or cellular phone.
•Using Mobile Voice Access—Describes how to use Mobile Voice Access to initiate Mobile Connect calls.
•Additional Information—Provides information on obtaining Cisco documentation, documentation feedback, Cisco product security, technical assistance, and additional publications.
Table 1 lists definitions of important terms used in this guide.
To open and manage your profile, perform these tasks:
1. Open the User Configuration Profile window—See the "Accessing Cisco MobilityManager" section.
2. Check your current profile settings—See the "Viewing Your Current Profile" section.
3. Add Allowed Caller or Blocked Caller filters to restrict the list of phone numbers that are permitted to reach the remote destinations—See the "Adding Allowed Caller Filter Information" section and the "Adding Blocked Caller Filters" section.
4. Add cellular phone or other remote phone lines to your profile—See the "Adding Remote Destinations" section.
5. Make any other needed changes to Allowed Caller and Blocked Caller filters—See the "Modifying and Deleting Allowed Caller and Blocked Caller Filters" section.
6. Make any other needed changes to remote destinations—See the "Modifying, Activating, Deactivating, and Deleting Remote Destinations" section.
You can use these web browsers to access the Cisco MobilityManager user web interface:
•Microsoft Internet Explorer, Version 6.0 or later
•Netscape Navigator, Version 7.2 or later
Before You Begin
Verify with your administrator that your desktop phone line has been configured for Mobile Connect and that you have a Cisco CallManager user name and password.
To open Cisco MobilityManager, follow these steps:
Procedure
Step 1 Start the Microsoft Windows operating system browser.
Step 2 In the address bar of the web browser, enter these URL:
http://<MobilityManager Server>:8080/cmmuser
where: <MobilityManager Server> equals the name or IP address of the Cisco MobilityManager server.
Step 3 Log in with the same user name and password that you use for Cisco CallManager.
Cisco MobilityManager opens. The menus at the top of the window provide access to the User Profile Configuration and to the online help system.
Note To log out of the Cisco MobilityManager user web interface, close the browser window.
To view your current profile from the Cisco MobilityManager window, choose Profile > View Profile. The profile window opens and displays the information listed in Table 2.
|
|
---|---|
Status |
Indicates whether your desktop phone is configured to support Mobile Connect features. If the status is set to Ready, you can configure remote destinations. Note |
Mobile Voice Access User ID |
Uniquely identifies your Cisco MobilityManager profile. Also used to log in to Mobile Voice Access. |
System Remote Access |
Indicates whether Cisco MobilityManager has been configured to support Mobile Voice Access. |
User Remote Access |
Indicates whether your profile has been configured to allow you to use Mobile Voice Access. In order for you to be able to reach Mobile Voice Access, System Remote Access must be set to "On" and User Remote Access must be set to "Allowed." |
Line Number (Extension) |
Your desktop phone number or extension, as defined by your system administrator in Cisco CallManager. |
Remote Destinations Information |
Information and link for remote destination, including: • • • • |
Allowed Caller Filter Information |
• • • • |
Blocked Caller Filter Information |
• • • • |
An Allowed Caller filter is a restricted set of phone numbers that cause a designated remote destination to ring on an incoming call. Add Allowed Caller filters if you want to limit your incoming Mobile Connect calls specified lists or categories of phone numbers.
For example, you may want to limit incoming Mobile Connect calls to callers from your enterprise or work group, or to specific colleagues or family members:
•To limit calls to your enterprise or work group, use a phone prefix with wild card symbol to define a filter number, such as 408123*. You can add a wildcard to the beginning or the end of the number, but not both. For example, the string *408* is not permitted.
•To limit calls to specific phone numbers, enter the phone number, with or without area code, such as 1234567, 4081234567, or xxx1234567.
Note Your system administrator determines whether you can add Allowed Caller filters and, if so, the maximum number of filters that you can define. For each remote destination, you can apply up to one Allowed Caller filter or one Blocked Caller filter. You cannot apply both an Allowed Caller and a Blocked Caller filter.
To add an Allowed Caller filter, follow these steps:
Procedure
Step 1 From the Cisco MobilityManager window, choose Profile > View Profile.
Step 2 Click Add New under Allowed Caller Filter Information.
The Allowed Caller Filter Information window opens.
Note If your profile already contains the maximum number of permitted filters, then the Add New button is not visible. To include a new filter, you must delete one of the existing filters, redefine a filter, or have your administrator change the maximum number of permitted filters. Refer to the "Modifying and Deleting Allowed Caller and Blocked Caller Filters" section.
Step 3 In the Mobile Connect Allowed Filter List Name field, enter a name that identifies the filter. For example, enter workgroup to define a filter for the members of your working group.
Step 4 In the Allowed Number field, enter a phone number to add to the filter.
Use X (upper or lower case) as a single digit wild card or * as a general wild card. For example, 408123* matches any number beginning with 408123, and XXX1234567 matches any number that contains three digits followed by 1234567. To display a description of these rules, click Show Info; to hide the description, click Hide Info.
Note An asterisk (*) can only appear at the beginning or at the end of the phone number, but not both. For example, *408* is not permitted.
Step 5 Click add to add the number to the filter list.
–To replace a number that is already in the filter list, enter the new number in the Mobile Connect Allowed Filter List Name field, highlight the number to be replaced in the filter list, and click replace.
–To remove a number from the filter list, highlight the number, and click delete.
–To add additional numbers to the filter list, repeat Step 3 and Step 4.
Step 6 When you have finished adding numbers to the filter list, click Save.
Related Topics
•Adding Blocked Caller Filters
A Blocked Caller filter is a set of phone numbers for which the designated remote destination does not ring on an incoming call. Add Blocked Caller filters if you do not want certain phone numbers or categories of phone numbers to reach your remote destinations on incoming calls.
Note Your system administrator determines whether you can add Blocked Caller filters and, if so, the maximum number of filters that you can define. For each remote destination, you can apply up to one Allowed Caller filter or one Blocked Caller filter. You cannot apply both an Allowed Caller and a Blocked Caller filter.
To add a Blocked Caller filter, follow these steps:
Procedure
Step 1 From the Cisco MobilityManager window, choose Profile > View Profile.
Step 2 Click Add New under Blocked Caller Filter Information.
The Blocked Caller Filter Information window opens.
Note If your profile already contains the maximum number of permitted filters, then the Add New button is not visible. To include a new filter, you must delete one of the existing filters, redefine a filter, or have your administrator change the maximum number of permitted filters. Refer to the "Modifying and Deleting Allowed Caller and Blocked Caller Filters" section.
Step 3 In the Mobile Connect Blocked Filter List Name field, enter a name that identifies the filter. For example, enter nonwork to define a filter for all non-work-related calls.
Step 4 In the Blocked Number field, enter a phone number to add to the filter.
Use X (upper or lower case) as a single digit wild card or * as a general wild card. For example, 408123* matches any number beginning with 408123, and XXX1234567 matches any number that contains three digits followed by 1234567.
To display a description of these rules, click Show Info; to hide the description, click Hide Info.
Note An asterisk (*) can only appear at the beginning or at the end of the phone number, but not both. For example, *408* is not permitted.
Step 5 Click add to add the number to the filter list.
–To replace a number that is already in the filter list, enter the new number in the Mobile Connect Blocked Filter List Name field, highlight the number to be replaced in the filter list, and click replace.
–To remove a number from the filter list, highlight the number, and click delete.
–To add additional numbers to the filter list, repeat Step 3 and Step 4.
Step 6 When you have finished adding numbers to the filter list, click Save.
Related Topics
•Adding Allowed Caller Filter Information
You can add remote destinations (remote cellular phone numbers or other phone number) up to the maximum number listed in your profile. Adding a remote destination makes that phone line available for moving calls to and from your desktop phone and for initiating calls using Mobile Voice Access.
To add a remote destination, follow these steps:
Procedure
Step 1 From the Cisco MobilityManager window, choose Profile > View Profile.
Step 2 Click Add New under Remote Destination Information.
The Remote Destination Configuration window opens.
Note If your profile already contains the maximum number of permitted remote destinations, then the Add New button is not visible. To include a new remote destination, you must delete one of the existing remote destinations, redefine a destination, or have your administrator increase the maximum number of permitted remote destinations. Refer to the "Modifying, Activating, Deactivating, and Deleting Remote Destinations" section.
Step 3 In the Remote Destination Number field, enter the phone number of the remote destination, exactly as you would dial the number from your desktop phone. For examples, see Remote Destination Number in the "Definitions" section.
Step 4 Enter the caller ID displayed on calls from the cellular phone in the Caller ID field. When the call is placed, the caller ID is detected, and the call is directed to your desktop phone without an attempt to ring the cellular phone as well. The caller ID is also automatically detected when you call Cisco Mobile Voice Access, and you are prompted only for password. Examples: 4085551212 (domestic) or 44123456 (international).
Step 5 Choose On from the Mobile Connect On/Off pull-down list box to turn on Mobile Connect services for this remote destination.
Step 6 Choose a filter from the Associated Allowed Caller Filter pull-down list box if you want to limit the phone numbers that cause the remote destination to ring on an incoming call. Choose a filter from the Associated Blocked Caller Filter pull-down list box if you want to prevent some phone numbers from causing the remote destination to ring on an incoming call. If you choose one type of filter, the pull-down list box for the other type of filter is automatically disabled.
Step 7 To modify advanced timer settings, click Advanced Settings, and follow the instructions in the "Modifying Advanced Settings" section.
Step 8 Click Save.
Related Topics
•Adding Allowed Caller Filter Information
•Adding Blocked Caller Filters
The advanced settings can be used to control timers for ringing and pick-up of calls by remote devices. It is not necessary to modify any of these settings to use Mobile Connect features.
Note Consult your system administrator before modifying the advanced settings.
To modify the advanced settings, follow these steps:
Procedure
Step 1 From the Cisco MobilityManager window, choose Profile > View Profile.
Step 2 Click the underlined link for the remote destination that you want to configure.
The Remote Destination Configuration window opens.
Step 3 Click Advanced Settings.
The window display expands to show the available settings.
Step 4 Modify your settings based on the field descriptions in Table 3. If you choose <System Default>, the remote destination uses the global settings configured by your administrator.
Step 5 Click Save.
The advanced settings for the selected remote destination are now activated.
Table 3 describes the advanced settings.
To modify an existing Allowed Caller or Blocked Caller filter, follow these steps:
Procedure
Step 1 From the Cisco MobilityManager window, choose Profile > View Profile.
Step 2 Click the underlined link for the Allowed Caller or Blocked Caller filter that you want to modify.
The filter information window opens.
Step 3 Make these changes:
–To add a new filter to the list, enter the number in the Allowed Number or Blocked Number field, and click add.
Use X or x as a single digit wild card or * as a general wild card. For example, 408123* matches any number beginning with 408123, and XXX1234567 matches any number that contains three digits followed by 1234567. To display a description of these rules, click Show Info; to hide the description, click Hide Info.
–To replace a number that is already in the filter list, enter the allowed or blocked number, highlight the number to be replaced in the filter list, and click replace.
–To remove a number from the filter list, highlight the number, and click delete.
Step 4 Click Save.
To delete an Allowed Caller or Blocked Caller filter, follow these steps:
Procedure
Step 1 From the Cisco MobilityManager window, choose Profile > View Profile.
Step 2 Click the underlined link for the filter.
The filter information window opens.
Step 3 Click Delete.
Step 4 Click OK to confirm.
To modify the configuration for an existing remote destination, follow these steps:
Procedure
Step 1 From the Cisco MobilityManager window, choose Profile > View Profile.
Step 2 Click the underlined link for one of the existing remote destinations at the bottom of the window.
The Remote Destination Configuration window opens.
Step 3 If needed, change the remote destination number or the Mobile Connect status.
Step 4 If needed, click Advanced Settings to modify timer settings for ringing and pick-up of calls by remote devices.
Step 5 Click Save.
To activate or deactivate a remote destination, follow these steps:
Procedure
Step 1 From the Cisco MobilityManager window, choose Profile > View Profile.
Step 2 Click the underlined link for one of the existing remote destinations towards the bottom of the window.
The Remote Destination Configuration window opens.
Step 3 Choose On or Off from the Mobile Connect pull-down list box.
Step 4 Click Save.
To delete a remote destination, follow these steps:
Procedure
Step 1 From the Cisco MobilityManager window, choose Profile > View Profile.
Step 2 Click the underlined link for one of the existing remote destinations at the bottom of the window.
The Remote Destination Configuration window opens.
Step 3 Click Delete.
Step 4 Click OK to confirm.
Once your profile is set up and the remote destinations included in your profile are turned on, you can use Mobile Connect features.
When a caller dials your desktop phone, both the desktop phone and your configured remote destination phones ring. You can answer the call using any of the ringing devices. As soon as you answer the call, the other phones stop ringing and are disconnected.
This section explains how to pick up calls on your cellular phone or Cisco IP Phone 79xx Series. See the "Initiating a Call Using Mobile Voice Access" section for information about using Mobile Voice Access to initiate Mobile Connect calls from a remote destination.
If you have initiated a call from your desktop phone or answered a call at your desktop phone, you can pick up the call on your cellular phone without losing the call.
To pick up an in-progress call on your cellular phone, follow these steps:
Note Refer to your IP phone documentation for a general description of the phone screen display and button functions.
Procedure
Step 1 Press the Services button on your desktop phone.
A list of services appears on the screen.
Step 2 Use the up and down facing arrows to choose the Mobile Connect service.
Step 3 Press Select to choose Mobile Connect.
Step 4 Press Pick-up.
All configured remote destination phones ring.
Step 5 Answer the desired remote destination phone (cellular phone).
Step 6 Press Hold on the desktop phone.
You can now begin talking on the cellular phone.
The desktop phone screen now shows the label "In Use Remote." The desktop phone line is unavailable for other calls for the duration of the call; however, if the desktop phone supports multiple lines, you can use another line on the phone to make or receive calls.
If you have initiated a call from a cellular phone that is listed as an active remote destination, or if you have previously picked up a call on your cellular phone, you can pick up the call on your desktop phone without losing the connection.
Note By default the call remains on hold for 10 seconds on the desktop phone after the cellular phone hangs up.
To pick up a call on your desktop phone, follow these steps:
Procedure
Step 1 Check your desktop phone to verify that "In Use Remote" is displayed. It may be necessary press the line key to see the current display.
Step 2 Press the End Call button on the cellular phone as if you were terminating the call.
The cellular phone disconnects from the call, but the call itself is not disconnected.
Step 3 Press Resume on your desktop phone.
Step 4 Pick up the desktop phone and begin talking.
Mobile Voice Access enables you to reach the enterprise telephone system from a remote destination.
Before You Begin
Before accessing Mobile Voice Access, you must have these items:
•Mobile Voice Access telephone number
•Mobile Voice Access User ID (from your User Profile)
•Cisco CallManager PIN
You can use Mobile Voice Access to perform these functions:
•Initiate a Mobile Connect call from a remote destination—See the "Initiating a Call Using Mobile Voice Access" section.
•Turn the Mobile Connect function on or off—See the "Turning Mobile Connect On" section.
To reach Mobile Voice Access, follow these steps:
Procedure
Step 1 From any phone, dial the Mobile Voice Access telephone number you have been assigned.
Step 2 Enter your Mobile Voice Access User ID and PIN as prompted.
Note If you dial Mobile Voice Access from one of your configured remote destinations, the system identifies your user information automatically and prompts only for PIN. If you access the application from a non-configured remote destination or from a remote destination that is shared with another Mobile Connect user, then you are prompted for Mobile Voice Access User ID and PIN.
Note If you enter an incorrect PIN three times in succession, the Mobile Voice Access call is disconnected and the caller is locked out for a specified period of time. If you try to dial Mobile Voice Access before the lockout period has ended, a message indicates that you should contact your administrator.
Once your identity is verified, the main menu is displayed.
Table 4 describes Mobile Voice Access menu options.
You can initiate a Mobile Connect call from any one of your configured remote destinations by using Mobile Voice Access. When you initiate a call in this way, you can take advantage of the switching capabilities of Mobile Connect as if you were initiating or answering the call using your desktop phone.
To initiate a call using Mobile Voice Access, follow these steps:
Procedure
Step 1 From any phone, dial the number you have been assigned for access to Mobile Voice Access.
Step 2 Enter your Mobile Voice Access User ID and PIN as prompted. If you are dialing from your desktop phone or recognized remote destination, you are prompted only for the PIN.
Once your identity is verified, the main menu is presented.
Step 3 Press 1.
Step 4 Mobile Voice Access verifies your ability to make the call. If verified, you are prompted with the message: "Enter the number you want to make a call."
Step 5 Dial the number as if you were at your IP desktop phone (with enterprises prefix and area code). For examples, see the description of Remote Destination Number in the "Definitions" section.
You can call into Mobile Voice Access to turn on Mobile Connect.
To turn Mobile connect on, follow these steps:
Procedure
Step 1 From any phone, dial the phone number you have been provided for access to Mobile Voice Access.
Step 2 Enter your Mobile Voice Access User ID and PIN as prompted. If you are dialing from your desktop phone or recognized remote destination, you are prompted only for the PIN.
Once your identity is verified, the main menu is presented.
Step 3 Press 2 to turn Mobile Connect features on.
Step 4 If only one remote destination has been configured, the application confirms that the remote destination is turned on. If multiple remote destinations have been configured, you can now choose to turn the feature on for one or all remote destinations. If there are no valid remote destinations, the application prompts with a message.
For a single remote destination:
a. Enter 1, as prompted.
b. Enter the remote destination phone number followed by #, exactly as you would dial it from your desktop phone. For examples, see the description of Remote Destination Number in the "Definitions" section.
If the number you entered is a valid remote destination, the application confirms that Mobile Connect is turned on. If the phone number is not a remote destination, the application prompts you to re-enter the number. If you enter an incorrect number three times in succession, you are locked out of Mobile Voice Access for a specified period of time. If you try to access the application before the lockout period has ended, a message will be displayed to indicate that you should contact your administrator.
For all remote destinations, enter 2, as prompted. The application confirms that all remote destinations are turned on.
You can call into Mobile Voice Access to turn Mobile Connect off.
To turn Mobile Connect off, follow these steps:
Procedure
Step 1 From any phone, dial the toll-free number you have been provided for access to Mobile Voice Access.
Step 2 Enter your Mobile Voice Access User ID and PIN as prompted. If you are dialing from your desktop phone or recognized remote destination, you are prompted only for the PIN.
Once your identity is verified, the main menu is presented.
Step 3 Press 3 to turn Mobile Connect features off.
Step 4 If only one remote destination has been configured, the application confirms that the remote destination is turned off. If multiple remote destinations have been configured, you can now to turn the feature off for one or all remote destinations. If there are no valid remote destinations, the application prompts with a message.
For a single remote destination:
a. Enter 1, as prompted.
b. Enter the destination phone number followed by #. If the number you entered is a valid remote destination, the application confirms that Mobile Connect is turned off. If the phone number is not a remote destination, the application prompts you to re-enter the number. If you enter an incorrect destination number, you are prompted to enter the correct number. If you enter an incorrect number three times in succession, you are locked out of Mobile Voice Access for a specified period of time.
For all remote destinations:
Enter 2, as prompted. The application confirms that all remote destinations are turned off.
You can subscribe or unsubscribe to Mobile Connect services using the Cisco CallManager User Option pages. For further information and instructions, see Customizing Your Cisco IP Phone on the Web, which is available at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/ipp7960/usopt.pdf
This section provides information on obtaining Cisco documentation, providing documentation feedback, Cisco product security, obtaining technical assistance, and obtaining additional publications.
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Cisco documentation and additional literature are available in the Product Documentation DVD package, which may have shipped with your product. The Product Documentation DVD is updated regularly and may be more current than printed documentation.
The Product Documentation DVD is a comprehensive library of technical product documentation on portable media. The DVD enables you to access multiple versions of hardware and software installation, configuration, and command guides for Cisco products and to view technical documentation in HTML. With the DVD, you have access to the same documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .pdf versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD=) from Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Beginning June 30, 2005, registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.
You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.
You can send comments about Cisco documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you can perform these tasks:
•Report security vulnerabilities in Cisco products.
•Obtain assistance with security incidents that involve Cisco products.
•Register to receive security information from Cisco.
A current list of security advisories and notices for Cisco products is available at this URL:
If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:
•Emergencies — security-alert@cisco.com
An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
•Nonemergencies — psirt@cisco.com
In an emergency, you can also reach PSIRT by telephone:
•1 877 228-7302
•1 408 525-6532
Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
The link on this page has the current PGP key ID in use.
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:
http://www.cisco.com/go/marketplace/
•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:
•Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:
•iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:
http://www.cisco.com/go/iqmagazine
or view the digital edition at this URL:
http://ciscoiq.texterity.com/ciscoiq/sample/
•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
•Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL:
http://www.cisco.com/en/US/products/index.html
•Networking Professionals Connection is an interactive website for networking professionals to share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:
http://www.cisco.com/discuss/networking
•World-class networking training is available from Cisco. You can view current offerings at this URL: