Installing Cisco Visual Voicemail on Phones
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How to Install the Visual Voicemail Service on Phones
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Disabling the TUI Voicemail Service
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Restarting the TFTP Services and Devices
How to Install the Visual Voicemail Service on Phones
The following table lists the installation methods available for Visual Voicemail:
|
|
|
Enterprise subscription |
This method replaces TUI with Visual Voicemail on all phones in your system that support Visual Voicemail. This is a simple method of installation. |
You cannot customize the installation for users with exceptional requirements. |
Individual subscription |
You can customize the installation for users with exceptional requirements. |
If you use this method for every user in your system, it might be very time-consuming. |
Bulk administration |
You can customize the installation for users with exceptional requirements, for example, a user who can only use the TUI voicemail service. |
The installation process is more complex. |
If you change any of the service parameters for the Visual Voicemail service, you must delete the service then recreate the service. For more information on this topic, see Updating Visual Voicemail Service Parameters, page 7-2.
Related Topics
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Enabling Service Provisioning on Your Cisco Unified Communications System
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Installing by Enterprise Subscription
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Subscribing Individual Phones to Visual Voicemail
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How to Install by Bulk Administration
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How to Install Visual Voicemail to Device Profiles for Extension Mobility
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Changing the TUI Voicemail Service to Non-Enterprise Subscription
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Disabling the TUI Voicemail Service
Enabling Service Provisioning on Your Cisco Unified Communications System
Before you install Visual Voicemail on your Cisco Unified Communications system, you must enable the phones in your system to receive services from Cisco Unified Communications Manager. You must allow for internal service provisioning.
Procedure
Step 1
Select System > Enterprise Parameters in Cisco Unified Communications Manager Administration.
Step 2
Set the value in the Services Provisioning list box, as shown in the following table.
If the Current Value Is...
|
|
Both |
Do not change the setting. |
Internal |
Do not change the setting. |
External URL |
Both |
Step 3
Select Save.
Step 4
Select Device > Device Settings > Common Phone Profile in Cisco Unified Communications Manager Administration.
Step 5
Search for the profile in the Find and List Common Phone Profiles window.
Step 6
Select your common phone profile.
Step 7
Set the value in the Services Provisioning list box, as shown in the following table.
If the Current Value Is...
|
|
Both |
Do not change the setting. |
Default |
Do not change the setting. |
External |
Both |
Internal |
Do not change the setting. |
Step 8
Select Save.
This allows the changes you made to propagate to all phones that have the Service Provisioning value set to Default.
Step 9
Set the Services Provisioning parameter to Default on each phone on which you want to install Visual Voicemail.
For example, you can use BAT to set the Services Provisioning parameter on each phone. For more information about BAT, see the Cisco Unified Communications Manager Bulk Administration Guide at the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html
What to Do Next
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Installing by Enterprise Subscription
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Subscribing Individual Phones to Visual Voicemail
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How to Install by Bulk Administration
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How to Install Visual Voicemail to Device Profiles for Extension Mobility
Installing by Enterprise Subscription
It is only appropriate to install Visual Voicemail by enterprise subscription for systems that have the following characteristics:
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All users of phones in the system that support Visual Voicemail, will use Visual Voicemail. You cannot exclude any phones that support Visual Voicemail from the installation of Visual Voicemail if you use enterprise subscription.
If a Visual Voicemail user wants to use the TUI voice message service, you can add that service to their phone. For more information about this topic, see How Visual Voicemail Interoperates with TUI Voicemail.
For information about which phones support Visual Voicemail, see the release notes at the following URL:
http://www.cisco.com/en/US/products/ps9829/prod_release_notes_list.html
•
For phones that are behind Cisco Virtual Office routers, or behind any other type of hardware VPN device, the address of the Cisco Unity or Cisco Unity Connection server must not be blocked. In some cases, particular traffic might be prevented from leaving or entering the voice Virtual Local Area Network (VLAN). Check with your administrator to ensure there are no access control lists or firewall devices that block the address of the Cisco Unity or Cisco Unity Connection server.
When you use enterprise subscription, enter any service parameter into the URL of the service structured as follows:
http://<IP-address-of-server>/midlets/VisualVoicemail/VisualVoicemail.jad?<name-of-parameter-1>=<value-of-parameter-1>&<name-of-parameter-2>=<value-of-parameter-2>
For example, you want to enter the following service parameter values:
|
|
use_secure_https_connection |
1 |
voicemail_server |
example_hostname |
vmserver_is_unity_connection |
1 |
To enter these values, use the following URL:
http://209.165.200.225/midlets/VisualVoicemail/VisualVoicemail.jad?use_secure_https_connection=1&voicemail_server=example_hostname&vmserver_is_unity_connection=1
Related Topics
•
How to Install the Visual Voicemail Service on Phones
What to Do Next
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Restarting the TFTP Services and Devices
Subscribing Individual Phones to Visual Voicemail
Procedure
Step 1
Select Device > Phone.
Step 2
Search for the phone in the Find and List Phones window.
Step 3
Select the phone.
Step 4
Select Subscribe/Unsubscribe Services from Related Links, then select Go.
Step 5
Select the Visual Voicemail service from the Select a Service dialog box.
Step 6
Select Next.
Step 7
Select Subscribe.
To unsubscribe from the service, select Unsubscribe.
Related Topics
•
How to Install the Visual Voicemail Service on Phones
What to Do Next
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Restarting the TFTP Services and Devices
How to Install by Bulk Administration
To install the Visual Voicemail MIDlet by bulk administration, you must do the following:
1.
Create a BAT phone template.
2.
Subscribe the Visual Voicemail service to a phone template.
The Bulk Administration Tool (BAT) performs bulk updates to the Cisco Unified Communications Manager database. For more information about BAT, see the Cisco Unified Communications Manager Bulk Administration Guide at the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html
What to Do Next
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Creating a BAT Phone Template
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Using Bulk Administration to Update Your Phones
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Scheduling the Update of Phones
Creating a BAT Phone Template
For more information about BAT phone templates, see Cisco Unified Communications Manager Bulk Administration Guide at the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html
Procedure
Step 1
Select Bulk Administration > Phones > Phone Template in Cisco Unified Communications Manager Administration.
Step 2
Select Add New.
Step 3
Select any phone type, then select Next.
Step 4
Select the device protocol for the phone type you selected, then select Next.
Step 5
Enter the required information for the phone template in the Phone Template Configuration window, then select Save.
Step 6
Select Subscribe/Unsubscribe Services from Related Links, then select Go.
Step 7
Select the Visual Voicemail service from the Select a Service dialog box.
Step 8
Select Next.
Step 9
Select Subscribe.
Related Topics
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How to Install by Bulk Administration
What to Do Next
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Using Bulk Administration to Update Your Phones
Using Bulk Administration to Update Your Phones
Use the BAT query function to update the phones in your site that support Visual Voicemail with the Visual Voicemail service.
Before You Begin
Identify the phones in your site that support Visual Voicemail. For information about the phones that support Visual Voicemail see the release notes at the following URL:
http://www.cisco.com/en/US/products/ps9829/prod_release_notes_list.html
Procedure
Step 1
Select Bulk Administration > Phones > Update Phones > Query in Cisco Unified Communications Manager Administration.
Step 2
Compose your query to specify the phones to which you want to add the Visual Voicemail service.
For example, you can specify phones that have a device type that contains 7975, 7971, 7970, and so on.
Step 3
Select Next.
Step 4
Select Restart phones.
Step 5
Select Add all services from this template in the Assign IP Phone Services section, then select the BAT phone template you created from the list box.
Step 6
Select Run later in the Job Information section.
Step 7
Select Submit.
For more information about how to use queries to perform bulk administration, see Cisco Unified Communications Manager Bulk Administration Guide at the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html
Related Topics
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How to Install by Bulk Administration
What to Do Next
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Scheduling the Update of Phones
Scheduling the Update of Phones
Procedure
Step 1
Select Bulk Administration > Job Scheduler in Cisco Unified Communications Manager Administration.
Step 2
Search for the job in the Find and List Jobs window.
Step 3
To start the job, select the job, then select Activate Selected.
To schedule the job, select the job ID. Enter the job details in the Job Scheduler window, then select Activate Job.
For more information about scheduling bulk administration jobs, see Cisco Unified Communications Manager Bulk Administration Guide at the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html
Related Topics
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How to Install by Bulk Administration
What to Do Next
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(Optional) How to Install Visual Voicemail to Device Profiles for Extension Mobility
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(Optional) Installing by Enterprise Subscription
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(Optional) Subscribing Individual Phones to Visual Voicemail
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Restarting the TFTP Services and Devices
How to Install Visual Voicemail to Device Profiles for Extension Mobility
When you install the Visual Voicemail service on phones in a system that requires extension mobility, ensure that Visual Voicemail is installed on the following:
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All phones to which the extension mobility service is subscribed. If the Visual Voicemail MIDlet is installed on the phones, users are less likely to experience errors.
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All device profiles associated with extension mobility profiles.
If you want to install Visual Voicemail on both SIP and SCCP phones in your phone system, you must perform each of the following procedures separately for each protocol:
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Creating a UDP Template
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Exporting Profile Information
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Importing Profile Information
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Verifying That the Profiles Are Subscribed to the Visual Voicemail Service
What to Do Next
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Creating a UDP File Format
Creating a UDP File Format
Procedure
Step 1
Select Bulk Administration > User Device Profiles > UDP File Format > Create UDP File Format in Cisco Unified Communications Manager Administration.
Step 2
Select Add New.
Step 3
Enter a unique name for the file format in the Format Name field.
Step 4
Add all of the fields in the Device Fields list box to the Selected Device Fields list box.
Step 5
Ensure that the following list boxes are empty:
•
Selected Line Fields
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Selected Intercom DN Fields
Step 6
Ensure that the value of all fields in the IP Phone Service Maximums section is set to zero (0).
Step 7
Select Save.
Related Topics
•
How to Install Visual Voicemail to Device Profiles for Extension Mobility
What to Do Next
•
Creating a UDP Template
Creating a UDP Template
Procedure
Step 1
Select Bulk Administration > User Device Profiles > UDP Template in Cisco Unified Communications Manager Administration.
Step 2
Select Add New.
Step 3
Select 7962 from the Device Profile Type list box, then select Next.
Step 4
Select SCCP or SIP from the Device Protocol list box, depending on the protocol of the profiles on which you want to install Visual Voicemail.
Step 5
Select Next.
Step 6
Enter a unique name for the template in the User Device Profile Template Name field.
Step 7
Select the standard phone button template from the Phone Button Template list box.
Step 8
Select Save.
Step 9
Select Subscribe/Unsubscribe Services from Related Links, then select Go.
Step 10
Select the Visual Voicemail service from the Select a Service dialog box, then select Next.
Step 11
Select Subscribe.
Note
Do not make any changes to the default values of the UDP template, other than those specified in this procedure.
Related Topics
•
How to Install Visual Voicemail to Device Profiles for Extension Mobility
What to Do Next
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Exporting Profile Information
Exporting Profile Information
Procedure
Step 1
Select Bulk Administration > User Device Profiles > Export UDP > Specific Details in Cisco Unified Communications Manager Administration.
Step 2
Compose your query to specify the profiles to which you want to add the Visual Voicemail service.
Ensure that your query finds only the profiles to which you want to add the Visual Voicemail service. VPN routers are not supported by Visual Voicemail, so ensure that you exclude profiles that connect to the system by VPN from the query.
To unsubscribe services from profiles is difficult, so ensure that your query finds only the profiles to which you want to add the Visual Voicemail service.
For example, you can specify profiles that have a device type that contains 7975, 7971, 7970, and so on.
Step 3
Add a criterion to the query so that the query specifies only SIP or only SCCP profiles. To do this, compose the criterion as follows:
|
|
Find User Device Profile where list box |
Select Device Protocol. |
Condition list box |
Select is exactly. |
Value text box |
Type either SIP or SCCP. |
For more information about how to use queries to perform bulk administration, see Cisco Unified Communications Manager Bulk Administration Guide at the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html
Step 4
Select Find.
Review the list of profiles that the query finds, and ensure that the query finds only the profiles to which you want to add the Visual Voicemail service.
Step 5
Select Next.
Step 6
Enter information in the Export User Device Profiles window, as follows:
Step 7
Select Run Immediately in the Job Information section. You might need to select Run Immediately more than once.
Step 8
Select Submit.
Step 9
Select Bulk Administration > Job Scheduler.
Verify that the export operation performed successfully. You can select the Job Id to view the details of the operation, including the filename that you specified.
Related Topics
•
How to Install Visual Voicemail to Device Profiles for Extension Mobility
What to Do Next
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Importing Profile Information
Importing Profile Information
Procedure
Step 1
Select Bulk Administration > Upload/Download Files in Cisco Unified Communications Manager Administration.
Step 2
Search for the file created in Exporting Profile Information in the Find and List Files window.
Step 3
Select the file, then select Download Selected.
Step 4
Rename the downloaded file.
Step 5
Select Add New.
Step 6
Enter information in the File Upload Configuration window, as follows:
|
|
File |
Select the file that you downloaded and renamed. |
Select The Target |
Select UDP. |
Select Transaction Type |
Select Insert UDP - Specific Details. |
Step 7
Select Save.
Step 8
Select Bulk Administration > User Device Profiles > Insert UDP.
Step 9
Enter information in the Insert User Device Profiles Configuration window, as follows:
|
|
Insert User Device Profiles Specific Details |
Select this option. |
File Name |
Select the file that you specified in Step 6. |
User Device Profiles Template Name |
Select the file format that you created in Creating a UDP File Format. |
Override the existing configuration |
Select this option. |
Step 10
Select Run Immediately in the Job Information section. You might need to select Run Immediately more than once.
Step 11
Select Submit.
Related Topics
•
How to Install Visual Voicemail to Device Profiles for Extension Mobility
What to Do Next
•
Verifying That the Profiles Are Subscribed to the Visual Voicemail Service
Verifying That the Profiles Are Subscribed to the Visual Voicemail Service
Procedure
Step 1
Select Device > Device Settings > Profile in Cisco Unified Communications Manager Administration.
Step 2
Search for a device profile in the Find and List Device Profiles window.
Step 3
Select any device profile.
Step 4
Select Subscribe/Unsubscribe Services from Related Links, then select Go.
Verify that the Visual Voicemail service is subscribed to the device profile.
Step 5
Sign in to a phone that is used for extension mobility, then press the Messages button.
Verify that the Visual Voicemail application starts.
Related Topics
•
How to Install Visual Voicemail to Device Profiles for Extension Mobility
What to Do Next
•
Restarting the TFTP Services and Devices
How Visual Voicemail Interoperates with TUI Voicemail
The standard Cisco Unity and Cisco Unity Connection telephone user interface (TUI) voicemail service is configured in Cisco Unified Communications Manager as a phone service called Voicemail. The service is enabled as an enterprise subscription, so all phones are subscribed to this service.
Visual Voicemail can coexist with the TUI voicemail service. You can choose the following options when you deploy Visual Voicemail:
•
Do not change the existing TUI voicemail service. Subscribe all phones to the Visual Voicemail service. When the user presses the Messages button a list of services is displayed, as follows:
–
Voicemail
–
VisualVoicemail
Users can select which service to use.
•
Change the existing TUI voicemail service so that it is not an enterprise subscription. Then subscribe some phones to the TUI voicemail service only, and subscribe some phones to the Visual Voicemail service only. When a user presses the Messages button, the service to which the phone is subscribed starts.
•
Disable the TUI voicemail service, and subscribe all phones to the Visual Voicemail service. When a user presses the Messages button, Visual Voicemail starts.
Related Topics
•
Changing the TUI Voicemail Service to Non-Enterprise Subscription
•
Disabling the TUI Voicemail Service
Changing the TUI Voicemail Service to Non-Enterprise Subscription
Before You Begin
To change the existing TUI voicemail service so that it is not an enterprise subscription, you must delete the service, then add it again.
Procedure
Step 1
Select Device > Device Settings > Phone Services in Cisco Unified Communications Manager Administration.
Step 2
Search for the service called Voicemail in the Find and List IP Phone Services window.
Step 3
Select the check box for the Voicemail service.
Step 4
Select Delete Selected, then select OK to confirm.
Step 5
Select Add New.
Step 6
Enter values for the fields in the IP Phone Services Configuration window, as shown in the following table:
|
|
Service Name |
Enter Voicemail. |
ASCII Service Name |
Enter Voicemail. |
Service URL |
Enter Application:Cisco/Voicemail. |
Service Category |
Select XML Service. |
Service Type |
Select Messages. |
Leave the other fields blank.
Step 7
Select Save.
Related Topics
•
How Visual Voicemail Interoperates with TUI Voicemail
Disabling the TUI Voicemail Service
Before You Begin
You might choose to disable the TUI voicemail service in your system after you install Visual Voicemail. If you enable the TUI voicemail service again after you disable it, when the users press the Messages button, a list of services is displayed including the TUI voicemail service and Visual Voicemail.
Procedure
Step 1
Select Device > Device Settings > Phone Services.
Step 2
Find the TUI voicemail service.
Step 3
Select the service.
Step 4
Deselect Enable.
Step 5
Select Save.
Related Topics
•
How Visual Voicemail Interoperates with TUI Voicemail
Restarting the TFTP Services and Devices
After you update subscriptions, restart all of the TFTP services in your cluster, then restart all of the devices in Cisco Unified Communications Manager.
For information about how to restart TFTP services, see Cisco Unified Serviceability Administration Guide at the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html
To restart the devices, reset the devices for each device pool in the cluster. For information about how to restart devices in Cisco Unified Communications Manager, see Cisco Unified Communications Manager Administration Guide at the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html
Related Topics
•
Configuring Key Mappings in Visual Voicemail
•
Maintaining Cisco Visual Voicemail
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Troubleshooting Cisco Visual Voicemail