Managing Your Messages
Cisco IP Phone Messenger enables you to send and receive instant messages from users who have a valid user ID or extension number within your organization.
Displaying Messages
You can customize how you want to display messages on Cisco IP Phone Messenger:
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From the User Options Web Pages
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If you are logged in and available, incoming messages are automatically displayed on your phone screen. |
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You can review received (un-deleted) messages. Your system administrator determines the maximum number of received messages that Cisco IP Phone Messenger stores for you. 1. Choose > Phone Messenger > Messages. 2. Press PgDn to display additional contacts, and press PgUp to display previous contacts. |
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You can use this option to see more information about the message (such as the complete message and timestamp), to delete individual messages, and to add the message sender to your contact list. 1. Choose > Phone Messenger > Messages. 2. Use the Navigation button to scroll to select a message. 3. Press Details. |
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For increased privacy, you can require your PIN to be entered to access your message list. 1. Choose > Phone Messenger > Settings. 2. Use the Navigation buttons to scroll to select PIN protection. 3. Scroll to select: –On—to require a PIN to view messages –Off—to disable PIN protection 4. Press Select. 5. Choose > Phone Messenger > Messages. 6. Enter your PIN and press Submit. |
For increased privacy, you can require your PIN to be entered to access your message list. 1. Choose User Options > Preferences. 2. From the PIN Protected field, choose: –On—to require a PIN to view messages –Off—to disable PIN protection 3. Click Save. 4. Choose > Phone Messenger > Messages. 5. Enter your PIN and press Submit. |
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Your system administrator can send you special broadcast messages, which you can review at a later time. 1. Choose > Phone Messenger > System Messages. 2. Use the Navigation buttons to scroll to select a specific message. 3. Press Details to display additional information. |
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Handling Incoming Messages
You can receive incoming messages from co-workers in your organization, even if they are not on your contact list. You can control how you are notified about incoming messages and if you are available to receive them:
When receiving a message...
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From the User Options Web Pages
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You can set your phone to ring when an incoming message arrives. 1. Choose > Phone Messenger > Settings. 2. Use the Navigation buttons to scroll to select Audible Alert. 3. Scroll to select: –On—to enable the alert –Off—to disable the alert 4. Press Select. |
You can set your phone to ring when an incoming message arrives. 1. Choose User Options > Preferences. 2. From the Audible Notification field, choose: –On—to enable the alert –Off—to disable the alert 3. Click Save. |
Display message waiting indicator
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The message waiting indicator on the handset flashes during an incoming message. You cannot configure this. |
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Prevent users from sending you messages
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You can make yourself unavailable so that other users cannot send you messages. 1. Choose > Phone Messenger > Settings. 2. Use the Navigation buttons to scroll to select Status. 3. Choose any status except: –Available –Busy but Interruptible 4. Press Select. |
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Sending Messages
You can send messages to any co-workers in your organization who are on your Contact list or respond to received messages from others who are not yet on your Contact list.
Note When sending or replying to a message, if your contact is available via phone, you can press Dial to call the contact rather than send an instant message.
Before You Begin
Refer to "Entering Text on the Phone" section on page 5 for tips on entering text.
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From the User Options Web Pages
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You can send a message from a list of pre-set (or "canned) responses. You can have a maximum of 25 pre-set messages. Your system administrator owns 10 of these, and you can create an additional 15 personal response messages. See the Creating New Personal Response Messages. 1. Choose > Phone Messenger > Contact. 2. Use the Navigation button to scroll to select a contact. 3. Press Details. 4. Press Msg. 5. Scroll to select one of the pre-set messages, and press Select. 6. Press OK or Exit. |
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Your can use the phone's dial pad to enter a custom message. 1. Choose > Phone Messenger > Contact. 2. Use the Navigation button to scroll to select a contact. 3. Press Details. 4. Press Msg. 5. Press Compose and enter the text message. 6. Enter Press Send or Exit. 7. Press OK or Exit. |
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You can respond to a received message. 1. Choose > Phone Messenger > Messages. 2. Use the Navigation button to scroll to select a received message. 3. Press Details. 4. Press Reply (if sender is on your Contact list) or Msg. 5. Press: –Select—See New message (pre-set) –Compose—See New message (custom) |
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You can send a short message (maximum of 150 characters) to some or all contacts on your contact list. 1. Choose User Options > Broadcast Messages 2. In Search Options, enter your search criteria. For example, to send a broadcast message to your entire contact list, choose User ID "is not empty" to display all contacts. 3. Click the checkbox next to the contact's name you want to send the message. Or, click Select All. 4. Enter your message in the Msg field. 5. Click Broadcast. 6. Click OK to accept or Cancel. |
Deleting Messages
You can delete messages that you no longer need. However, once you delete an instant message, there is no stored copy that you can use to restore the instant message. Make sure you do not need an instant message before you delete it.
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From the User Options Web Pages
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You can delete all received messages at the same time. 1. Choose > Phone Messenger > Messages. 2. Press Del All (you might have to press more to display this softkey). 3. Press Yes to delete all messages or No to cancel. |
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You can delete a specific message. 1. Choose > Phone Messenger > Messages. 2. Use the Navigation button to scroll to select a message. 3. Press Details. 4. Press Delete to delete the message. 5. Press OK to return to the messages. |
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Creating New Personal Response Messages
You can create new pre-set personal response messages. These messages save you time in typing a custom text message each time you send a message. You can create up to 15 of these messages, and your system administrator can create an additional 10. Your personal response messages always display after the ones created by your system administrator.
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From the User Options Web Pages
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Create new personal response message
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You can create up to 15 new personal response messages using a maximum of 255 characters each. 1. Choose User Options > Response Messages. 2. Click Add New. 3. Enter your message in the Response Message field. 4. Click Save. |
Display available personal response messages
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You can display your currently available personal response messages. 1. Choose > Phone Messenger > Contact. 2. Use the Navigation button to scroll to select a contact. 3. Press Details. 4. Press Msg. The available personal messages appear at the bottom of the list. |
You can display your currently available personal response messages. 1. Choose User Options > Response Messages. All available messages appear. |
Re-order personal response messages
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You can rearrange the order in which your personal response messages appear on the list. 1. Choose User Options > Response Messages. 2. Click Up and Down to rearrange the order of your personal messages. |
Delete all personal response messages
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You can delete all personal messages at once. 1. Choose User Options > Response Messages. 2. Click Select All. 3. Click Delete Selected. 4. Click OK to accept or Cancel. |
Delete a specific personal response message
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You can delete personal messages one at a time. 1. Choose User Options > Response Messages. 2. Click the checkbox next to the contact's name you want to delete. 3. Click Delete Selected. 4. Click OK to accept or Cancel. |