The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
The Cisco Unified Contact Center Express Report Developer Guide describes how database records are written for various call, chat, and email scenarios in Cisco Unified Contact Center Express (Unified CCX). It describes how to create custom reports on a Standalone Cisco Unified Intelligence Center.
This document is intended for Unified CCX users who use Standalone Unified Intelligence Center to create custom reports.
Document or resource |
Link |
---|---|
Cisco Unified Contact Center Express Documentation Guide |
|
Cisco.com site for Unified CCX documentation |
|
Online help files for each report |
Available when you generate the report |
Comparison of Cisco Agent Desktop or Cisco Supervisor Desktop with Finesse desktops |
http://www.cisco.com/en/US/partner/products/ps11324/prod_white_papers_list.html |
Troubleshooting tips for Unified CCX |
http://docwiki.cisco.com/wiki/Troubleshooting_Tips_for_Unified_CCX_10.0 |
Cisco.com site for Unified Intelligence Center documentation |
http://www.cisco.com/en/US/products/ps9755/tsd_products_support_series_home.html |
Cisco.com site for Cisco Finesse documentation |
http://www.cisco.com/en/US/products/ps11324/tsd_products_support_series_home.html |
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