Contents
A - B - C - D - M - O - P - R - S - T -Index
A
Abandoned Call Detail Activity Report
overview 1
query design 1
Aborted and Rejected Call Detail Report
filter parameter 1
filter parameters 1
overview 1
query design 1
ACD
definition 1
Agent Call Summary Report
overview 1
query design 1
Agent Detail Report
filter parameters 1
overview 1
query design 1
Agent Login Logout Activity Report
filter parameters 1
overview 1
query design 1
Agent Not Ready Reason Code Summary Report
filter parameter 1
overview 1
query design 1
Agent Outbound CCDR Report
filter parameter 1
overview 1
query design 1
Agent State Detail Report
filter parameters 1
overview 1
query design 1
Agent State Summary Report (by Agent)
filter parameters 1
overview 1
query design 1
Agent State Summary Report (by Interval)
filter parameters 1
overview 1
query design 1
Agent Summary Report
filter parameters 1
overview 1
query design 1
Agent Wrap-Up Data Detail Report
filter parameters 1
overview 1
query design 1
Agent Wrap-up Data Summary Report
filter parameter 1
overview 1
query design 1
Application Performance Analysis Report
overview 1
query design 1
Application Summary Report
filter parameter 1
overview 1
query design 1
ASD
definition 1B
basic reports
Abandoned Call Detail Activity Report 1
Aborted and Rejected Call Detail Report 1
Agent Call Summary Report 1
Agent Detail Report 1
Agent Login Logout Activity Report 1
Agent Not Ready Reason Code Summary Report 1
Agent Outbound CCDR Report 1
Agent State Detail Report 1
Agent State Summary Report (by Agent) 1
Agent State Summary Report (by Interval) 1
Agent Summary Report 1
Agent Wrap-Up Data Detail Report 1
Agent Wrap-up Data Summary Report 1
Application Performance Analysis Report 1
Application Summary Report 1
Call Custom Variables Report 1
Called Number Summary Activity Report 1
Chat Agent Detail Report 1
Chat Agent Summary Report 1
Chat Contact Service Queue Activity Report 1
Chat CSQ Agent Summary Report 1
Chat Traffic Analysis Report 1
Common Skill Contact Service Queue Activity Report (by Interval) 1
Contact Service Queue Activity Report 1
Contact Service Queue Activity Report (by CSQ) 1
Contact Service Queue Activity Report (by Interval) 1
Contact Service Queue Call Distribution Summary Report 1
Contact Service Queue Priority Summary Report 1
Contact Service Queue Service Level Priority Summary Report 1
CSQ-Agent Summary Report 1
Detailed Call, CSQ, Agent Report 1
Detailed Call by Call CCDR Report 1
Outbound Agent Detail Performance Report 1
Outbound Campaign Summary Report 1
Priority Summary Activity Report 1
Traffic Analysis Report 1C
Call Custom Variables Report
filter parameters 1
overview 1
query design 1
Called Number Summary Activity Report
overview 1
query design 1
CCD
definition 1
Chat Agent Detail Report
overview 1
Chat Agent Summary Report
overview 1
query design 1
Chat Contact Service Queue Activity Report
filter parameter 1
overview 1
Chat CSQ Agent Summary Report
filter parameters 1
overview 1
query design 1
Chat Traffic Analysis Report
overview 1
query design 1
Common Skill Contact Service Queue Activity Report (by Interval)
filter parameters 1
overview 1
query design 1
Contact Service Queue Activity Report
filter parameter 1
overview 1
query design 1
Contact Service Queue Activity Report (by CSQ)
filter parameters 1
overview 1
query design 1
Contact Service Queue Activity Report (by Interval)
filter parameters 1
overview 1
query design 1
Contact Service Queue Call Distribution Summary Report
filter parameters 1
overview 1
query design 1
Contact Service Queue Priority Summary Report
filter parameter 1
overview 1
query design 1
Contact Service Queue Service Level Priority Summary Report
filter parameter 1 2
overview 1
query design 1 2
CQD
description 1
CRD
definition 1
CSQ-Agent Summary Report
overview 1
CSQU
definition 1D
database tables 1
Detailed Call
CSQ, Agent Report 1
filter parameters 1
overview 1
query design 1
Detailed Call by Call CCDR Report
filter parameter 1
overview 1
query design 1M
MRD
definition 1O
Outbound Agent Detail Performance Report
filter parameter 1
overview 1
query design 1
Outbound Campaign Summary Report
filter parameter 1
overview 1
query design 1P
Priority Summary Activity Report
filter parameter 1
overview 1
query design 1R
RG
definition 1
RMD
definition 1
RSM
definition 1S
SG
definition 1T
Traffic Analysis Report
overview 1
query design 1
Cisco Unified Contact Center Express Historical Reporting Guide, Release 11.0(1)
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
- Updated:
- September 7, 2015
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