Alert Name
|
Syslog Alarm Name
|
Description
|
DB CRA %
Space Used
|
DB CRA %
Space Used
|
The
percentage of used space in the Unified CCX database, db_cra. The database,
db_cra, contains the Unified CCX historical and configuration data.
|
DBReplicationStopped
|
DB_REPLICATION_STOPPED
|
Unified
CCX Database Replication has been removed. This typically happens when the
replication queues become full due to the inability to contact the other node.
|
HistoricalDataWrittenToFiles
|
UCCX_HISTORICAL_DATA_WRITTEN_TO_FILES
|
Historical data is not written to the Unified CCX database and
has been written to the file system. Please verify the state of the Unified CCX
database.
|
Intelligence Center CUIC_DATABASE_UNAVAILABLE
|
CUIC_DATABASE_UNAVAILABLE
|
This
alert occurs when the Intelligence Center CUIC_DATABASE_UNAVAILABLE event gets
generated. This indicates the system detected critical error with database.
|
Intelligence Center CUIC_DB_REPLICATION_FAILED
|
CUIC_DB_REPLICATION_FAILED
|
This
alert occurs when the Intelligence Center CUIC_DB_REPLICATION_FAILED event gets
generated. This indicates the Database replication failed.
|
Intelligence Center CUIC_REPORT_EXECUTION_FAILED
|
CUIC_REPORT_EXECUTION_FAILED
|
This
alert occurs when the Intelligence Center CUIC_DB_REPLICATION_FAILED event gets
generated. This indicates that the reporting server could not run a report.
This could be because the associated datasource is offline.
|
Intelligence Center CUIC_UNRECOVERABLE_ERROR
|
CUIC_UNRECOVERABLE_ERROR
|
This
alert occurs when the Intelligence Center CUIC_UNRECOVERABLE_ERROR event gets
generated. This indicates that the system has detected an internal error within
Reporting Server which may prevent it from functioning correctly. Restart may
be required.
|
CCXToCUICAdminSyncFailed
|
UCCX_TO_CUIC_SYNC_FAILED
|
This
alert occurs when the Unified CCX has failed to notify CUIC on any resource
change.
|
CCXToCUICCVDSyncFailed
|
UCCX_TO_CUIC_SYNC_FAILED
|
This
alert occurs when the Unified CCX has failed to notify CUIC on any resource
change.
|
CCXToCUICEngineSyncFailed
|
UCCX_TO_CUIC_SYNC_FAILED
|
This
alert occurs when the Unified CCX has failed to notify CUIC on any resource
change.
|
PurgeInvoked
|
AUTO_PURGE_COMPLETE
|
This
alert occurs when the Unified CCX Auto Purging has completed.
|
UnifiedCCXEngineMemoryUsageHigh
|
UnifiedCCXEngineMemoryUsageHigh
|
This
alert occurs when the percentage of JVM heap memory used by Cisco Unified CCX
Engine process is greater than the configured threshold value.
|
EMAIL_SERVER_DOWN
|
EMAIL_SERVER_DOWN
|
This
alert occurs when the email server is not reachable.
|
SocialMiner
TomcatServiceDown
|
SS_PARTIAL_SERVICE_SOCIALMINER_TOMCAT_DOWN
|
This alert occurs when SocialMiner Tomcat is not reachable.
|
SOCIALMINERXMPPServiceDown
|
SOCIALMINER_XMPP_SERVICE_DOWN
|
This alert occurs when the Unified CCX has failed to contact SocialMiner runtime server (XMPP).
|
ContextServiceInitializationFailed
|
CONTEXT_SERVICE_INITIALIZATION_FAILED
|
Context Service failed to initialize.
|
ContextServiceFMCPushURLFailed
|
ContextServiceFMCPushURLFailed
|
Push URL Registration with Fusion Management Connector Failed.
|
ContextServiceClientConfigReloadFailed
|
ContextServiceClientConfigReloadFailed
|
Reloading the Context Service Client Config Failed.
|
ContextServiceInitParamsFailed
|
ContextServiceInitParamsFailed
|
Error occurred while reading the Context Service/System Params Config values.
|
ContextServiceFMCNotificationRetry
|
ContextServiceFMCNotificationRetry
|
Retrying the Fusion Management Connector Context Service notification.
|
ContextServiceSMNotificationRetry
|
ContextServiceSMNotificationRetry
|
Retrying Social Miner Context Service notification.
|
ContextServiceStepsExecutionIssue
|
ContextServiceStepsExecutionIssue
|
Issue in Context Service Steps Execution.
|
OutboundScheduledContactImportFailed
|
OB_SCHEDULED_CONTACT_IMPORT_FAILED
|
Scheduled import of outbound contacts failed.
|
OutboundContactImportSchedulingFailed
|
OB_CONTACT_IMPORT_SCHEDULING_FAILED
|
Scheduling of outbound import contact failed.
|
UserPasswordMismatchAcrossNodes
|
UserPasswordMismatchAcrossNodes
|
One
or more user passwords are not same across both the nodes.
|
ReasonCodesSyncRetryFailure
|
REASONCODE_SYNC_RETRY_ERROR
|
Reason Codes Sync from Finesse failed and reached to Maximum
number of retries.
Ensure that Finesse service and Unified CCX database are
active.
|
SMCacheStatusFull
|
SM_CACHE_STATUS_FULL
|
Unable to cache emails as disk space is low. No new emails will be fetched.
|
SMCacheStatusReachedLowThreshold
|
SM_CACHE_STATUS_REACHED_LOW_THRESHOLD
|
Existing emails have consumed a considerable amount of disk space.
|
CacheStatusOnline
|
SM_CACHE_STATUS_ONLINE
|
Considerable amount of disk space is now available. New emails would now be fetched.
|
SocialMinerSSLError
|
SS_PARTIAL_SERVICE_SOCIALMINER_SSL_ERROR
|
|