Release Notes for Cisco Unified Contact Center Express Solution, Release 12.0(1)

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

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Updated:: January 11, 2019

Cisco SocialMiner

The standalone SocialMiner features such as Facebook page, Twitter, RSS Feeds, Standalone single session chat, associated features like filters and notifications are removed from release 12.0.

Access to Cisco SocialMiner Administration UI is restricted. To access the UI, the IP from which the UI will be accessed has to be Whitelisted.

New Features

None.

Updated Features

None.

Important Notes

None.

Deprecated Features

None.

Removed and Unsupported Features

The standalone SocialMiner features such as Facebook page, Twitter, RSS Feeds, Standalone single session chat, associated features like filters and notifications have been removed from release 12.0.

Access to Cisco SocialMiner Administration UI is restricted. To access the UI, the IP from which the UI will be accessed has to be Whitelisted.

Third Party Software Impacts

None.

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