Change History
This table lists changes made to this guide. Most recent changes appear at the top.
Change |
See |
Date January 2019 |
---|---|---|
Initial Release of Document for Release 12.0(1) |
||
Desktop Chat is a new feature that allows one-to-one chat between agents |
Finesse Agent Desktop Accessibility Common Tasks |
|
Team Message is a new feature for internal communication using which Supervisors can broadcast messages to their teams |
View Team Message Send Team Message |
|
Supervisors can now manage Queues, Applications, Calendars, and Outbound Campaigns |
Advanced Capabilities for Supervisor Behavior of Adding and Removing Agents to CSQ |
|
Digital channels, where agents can change their state |
Accessibility Popover Notifications for Digital Channels Change Your State |
|
Cisco Finesse also supports JAWS screen reading software for some of the elements |
Screen Reader Support |
|
Browser settings |
Internet Explorer Firefox |
|
Supervisors can view the details of ongoing calls |
View Active Call Details |