PostInstallation Tasks

Access Unified CCX Administration web interface to perform initial system configurations after you install Unified CCX.

Configure the First Node

Before you begin

After a successful installation, perform one of the following:

  • If the Cisco Unified Communications Manager (CUCM) cluster is using the self-signed certificate, upload Tomcat certificates from all the nodes of CUCM cluster into the Unified CCX Tomcat trust store. To upload certificates, use the Cisco Unified OS Administration interface (for example, https://<uccx-hostname>/cmplatform) or the set cert import trust tomcat CLI.

  • If the Cisco Unified Communications Manager (CUCM) cluster is using the CA signed certificate, upload the root CA certificate into Unified CCX Tomcat trust store.

Verify that the following users are added in Unified Communications Manager application:

  • Unified CM Users - These are end users in Unified Communications Manager, who are assigned in Unified CCX as administrators. Using administrator credentials, you can login to the following components for Unified CCX:

    • Unified CCX Application Administration

    • Cisco Unified CCX Serviceability

    • Cisco Finesse Administration

    • Cisco Unified Intelligence Center Administration

    • Cisco Identity Service

    • Disaster Recovery System

    • Cisco Unified Serviceability

These users are required to integrate Unified Communications Manager with Unified CCX. For information on adding Unified CM users, see topic "Adding Users to a User Group" under the "User Management Configuration" section and "User Group Configuration" sub section in the Cisco Unified Communications Manager Administration Guide at:

https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-maintenance-guides-list.html.

Procedure

Step 1

Log in to Cisco Unified CCX Administration page on the first node to initiate the configuration using the following URL format:

http://<servername or IP address>/appadmin

Note

 
Use the credentials entered for Application User Name and Application User Password during installation.

Step 2

Follow instructions on the screen to complete the configurations.

Note

 
Use the credentials of the Unified Communications Manager End User having administrator privileges in Unified CCX to configure the application users (AXL users).

What to do next

Add Second Node

Configure the Second Node

Upload Tomcat certificates from all the nodes of Cisco Unified Communications Manager cluster into the second node and restart it.

Procedure

Step 1

Log in to Cisco Unified CCX Administration page of the second node to initiate the configuration.

Step 2

In the Welcome to Unified CCX Replication Wizard page, enter values for all the fields and click Next.

Step 3

In the Component Activation page, wait until all the components get activated and then click Next.

If you have selected Network Deployment Type as LAN, the Cisco Unified CCX Setup Result Information page gets displayed.

Step 4

If you have selected Network Deployment Type as WAN, enter appropriate values in Cisco Unified CM Configuration page. Follow the instructions on the screen to complete the configurations.

Step 5

Restart the first node and then restart the second node.

Configure Network Protocol for the Unified Intelligence Center Cluster

Cisco Unified Intelligence Center supports Multicast and TCP/IP as the network protocol. The default configuration is Multicast.

If Unified CCX is in an HA over WAN deployment where Multicast is not supported, then the following CLI command must be executed to configure the network protocol to TCP/IP:

  • utils cuic cluster mode tcp-ip

The CLI must be executed on both the nodes of the Unified Intelligence Center. Restart the Cisco Unified Intelligence Center Service for the changes to take effect. To view the latest settings, you can execute the following CLI commands:

  • utils cuic cluster show

Switch Network Deployment from LAN to WAN

You can change a LAN-based two-node setup to work over WAN. To change the network deployment from LAN to WAN for a two-node setup, do the following:

Procedure

Step 1

Log in to the first node using the Unified CCX Administration web interface.

Step 2

Choose System > Server, and delete the second node from the list.

Step 3

Add the second node details again on the first node. See Add Second Node.

Step 4

Reinstall node 2. See Install Unified CCX on Second Node

Step 5

Configure the second node, and select the Network Deployment Type as WAN. See Configure Second Node.

Step 6

Add or configure new Unified Communications Manager Telephony Call Control Groups for the second node.

For more information, see the Unified CM Telephony Call Control Group configuration section in Cisco Unified Contact Center Express Admin and Operations Guide.

Upload Self-Signed Certificate

The following procedure is an example for uploading the CUCM self-signed certificate to Unified CCX Tomcat trust store.

Note

The same procedure can be followed to upload CCP and Standalone CUIC self-signed certificates.

Procedure

Step 1

Log in to Cisco Unified OS Platform CLI using administrator credentials.

Step 2

Enter the show cert own tomcat command to view the CUCM certificate details.

The CUCM certificate is displayed.

Step 3

Copy the certificate information starting from -----BEGIN CERTIFICATE----- to -----END CERTIFICATE----- and press Enter.

Example:

A sample certificate is as follows:
-----BEGIN CERTIFICATE-----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-----END CERTIFICATE-----

Step 4

Log in to Unified CCX CLI using administrator credentials.

Step 5

Enter the set cert import trust tomcat command to provide the CUCM certificate details.

  1. Paste the copied CUCM certificate details and press Return.

The CUCM certificate is imported to Unified CCX Tomcat trust store.