Change History
This table lists changes made to this guide. Most recent changes appear at the top.
Change |
See |
Date |
---|---|---|
Modified CrsApplication and ContactCallDetail tables for Experience Mangement post-call survey. |
Database Schema >>CrsApplication Database Schema >> ContactCallDetail |
May 2020 |
Initial Release of Document for Release 12.5(1) |
January 2020 | |
Cisco SocialMiner (SM) has been renamed as Customer Collaboration Platform (CCP). |
Database Schema >> ContactServiceQueue |
|
Schedule Reskill table has been added. |
Schedule Reskill |
|
Schedule Reskill Status table has been added. |
Schedule Reskill Status |
|
Consult Leg Detail table has been added. |
Consult Leg Detail |
|
Assigned Prompts table is included. |
Assigned Prompts |
|
Updated the description of qIndex. |
ContactQueueDetail ContactRoutingDetail AgentConnectionDetail |
|
Updated the description of contactType and dispositionReason. |
ContactCallDetail |
|
Added surveyname field. |
CrsApplication |
|
Added resourceEmailId field. |
Resource |
|
Added loginsessionid, mediasessionid, and csqrecordid fields. |
TextAgentConnectionDetail |
|
Added loginsessionid, contactid, csqrecordid, and consultsessionid fields. |
AgentConnectionDetail |
|
Added contactid and lastleg fields. |
ContactCallDetail |
|
ContactHoldDetail table has been added. |
ContactHoldDetail |
|
AuditResidualSkills table has been added. |
AuditResidualSkills |