Change History
Change |
See |
Date |
---|---|---|
Initial Release of Document for Release 12.5(1) SU1 |
January 2021 |
|
Changed Cisco WFO to Webex WFO and Advanced Quality Management to Quality Management |
Contact Center Express Solutions Overview>Unified CCX Licensing Contact Center Express Solutions Overview>Features>Webex Quality Management and Compliance Recording Contact Center Express Solutions Overview>Features>Agent Interfaces>Cisco Finesse Agent Desktop Features Contact Center Express Solutions Overview>Features>Inbound Voice Contact Center Express Solutions Overview>Features>Unified CCX Outbound Dialer>Direct Preview Outbound Contact Center Express Solutions Overview>Features>Recording Contact Center Express Solutions Overview>Features>Webex Quality Management and Compliance Recording CiscoWebex Experience Management |
|
Added info about secure JTAPI connection between CUCM and Unified CM Telephony and RmCm |
Solution Security>Secure Real-Time Protocol (Secure RTP or SRTP) |
|
Added Agent Device Selection |
Contact Center Express Solutions Overview > Features > Agent Device Selection |