System Restart

Switch Versions and Restart

You can use this option both when you are upgrading to a newer software version, and when you need to fall back to an earlier software version. To shut down the system that is running on the active disk partition and then automatically restart the system by using the software version on the inactive partition, follow this procedure:


Caution

This procedure causes the system to restart and become temporarily out of service.

Procedure

Step 1

From the Cisco Unified Operating System Administration window, navigate to Settings > Version.

The Version Settings window appears, showing the software version on both the active and inactive partitions.

Step 2

Click Switch Versions to switch versions and restart. Click Cancel to stop the operation.

If you click Switch Versions, the system restarts, and the partition that is inactive becomes active.

Restart Current Version

To restart the system on the current partition without switching versions, follow this procedure:


Caution

This procedure causes the system to restart and become temporarily out of service.

Procedure

Step 1

From the Cisco Unified Operating System Administration window, navigate to Settings > Version.

The Version Settings window appears, showing the software version on both the active and inactive partitions.
Step 2

Click Restart to restart the system, or click Cancel to stop the operation.

If you click Restart, the system restarts on the current partition without switching versions.

Shut Down System


Caution

Do not press the power button on the server to shut down the server or to reboot the server. If you do, you may accidentally corrupt the file system, which may prevent you from future server reboots.


Caution

This procedure causes the system to shut down.

Procedure

Step 1

If you are shutting down the system from the command line interface, go to step 4. Otherwise, go to Step 2.

Step 2

From the Cisco Unified Operating System Administration window, navigate to Settings > Version.

The Version Settings window appears, showing the software version on both the active and inactive partitions.
Step 3

Click Shutdown to shut down the system, or click Cancel to stop the operation.

If you click Shutdown, the system halts all processes and shuts down.

Note 
The hardware may require several minutes to power down.
Step 4

Enter the command utils system shutdown or the command utils system restart.

For more information about CLI commands, see the Cisco Unified Contact Center Express Command Line Interface Reference Guide, located at https://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_installation_guides_list.html.

For more information, see the Cisco Unified Contact Center Express Administration and Operations Guide, located at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-maintenance-guides-list.html.

What to do next

When the user initiates a switch version, system restart, or system shutdown from the Cisco Unified OS Administration web interface, the operation fails in the following scenarios:

  • If the system detects that a switch version is in progress.

  • If the system detects that a previous switch version was abruptly terminated.


Note

A switch version operation is abruptly terminated if a power reset or hard reboot is done on the Unified CCX system when it is in progress.