Overview
Unified CCX users can access reports using Cisco Unified Intelligence Center and Cisco Finesse. Unified Intelligence Center is a comprehensive, end-to-end reporting solution for Unified CCX. You can access Historical and Live Data reports.
With Unified Intelligence Center, you can complete the following tasks:
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Generate and view reports.
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Filter data in the reports by setting parameters.
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View help for a report.
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Create and view dashboards.
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View permalinks for reports and dashboards.
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Configure thresholds for grid data cells.
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Schedule reports to run at selected intervals.
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Import reports.
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Export reports and report folders.