Email notifications
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25
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—
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—
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—
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Outward, from Customer Collaboration Platform to the
configured email server.
|
Customer Collaboration Platformcommunicates with
the configured email server (that can be in the corporate intranet
or on the internet) to send email notifications.
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HTTP
|
80
|
—
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—
|
—
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Bidirectional
|
Used for unsecure (HTTP) traffic:
-
From the Customer Collaboration Platform user
interface (browser) or APIs to the Customer Collaboration Platform server.
-
From the Customer Collaboration Platform server
to the internet. Customer Collaboration Platform
communicates outward to the internet to fetch social contact
information (such as Facebook posts and tweets) over HTTP.
-
From the internet or corporate website to the Customer Collaboration Platform server.
Customer Collaboration Platform receives
incoming chat and callback requests from the internet or
corporate website over HTTP.
|
HTTPS
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Port 443
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—
|
—
|
—
|
Bidirectional
|
Used for secure (HTTPS) traffic
-
From the Customer Collaboration Platform user
interface (browser) or APIs to the Customer Collaboration Platform server.
-
From the Customer Collaboration Platform server
to the internet. Customer Collaboration Platform
communicates outward to the internet to fetch social contact
information (such as Facebook posts and tweets) over HTTPS.
-
From the internet or corporate website to the Customer Collaboration Platform server.
Customer Collaboration Platform receives
incoming chat and callback requests from the internet or
corporate website over HTTPS.
|
Email
notifications SSL/TLS
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Port 465
(configurable)
|
|
—
|
—
|
Outward, from Customer Collaboration Platform to the
configured email server.
|
Customer Collaboration Platform communicates
with the configured email server (that can be in the corporate
intranet or on the internet) to send email notifications.
|
Email (SMTP)
|
Port 587 (configurable in Unified CCX Administration)
|
|
—
|
—
|
Outward, from Customer Collaboration Platform to the Exchange
Server.
|
Used by the Email
Reply API to send email.
The Email Reply
API uses SMTP to send a response to a customer email message.
|
Email (secure
IMAP/IMAPS)
|
Port 993
(configurable in Unified CCX Administration)
|
|
—
|
—
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Outward, from
Customer Collaboration Platform to the Exchange
Server.
|
Used by email
feeds to retrieve email.
IMAPS allows
email feeds to fetch email from the Exchange Servers and allows the
Email Reply API to retrieve email and save draft email messages.
|
Customer Collaboration Platform Chat Gateway
webhook interface (HTTPS)
|
Port
10443
|
|
—
|
—
|
Unidirectional, Inward from the Internet to Cisco Customer Collaboration Platform server.
|
This TCP port
is enabled for public access to the Customer Collaboration Platform Chat Gateway
webhook interface.
|
XMPP (IM)
notifications using an external XMPP server
|
Port 5222
(configurable)
|
|
—
|
—
|
Bidirectional
|
Customer Collaboration Platform communicates
with the configured XMPP Notifications server (that can be in the
corporate intranet or on the internet) to send XMPP (IM)
notifications.
Outward, from
Customer Collaboration Platform to the
configured XMPP Notifications server.
|
Notification
Service (XMPP eventing over TCP sockets)
|
Port 5222
|
|
—
|
—
|
Bidirectional
|
Customer Collaboration Platform listens for
incoming TCP socket connections to register and send XMPP events.
Unified CCX uses this port to receive social contact events.
Inward, from
CCX to the Customer Collaboration Platform server.
|
Eventing and
chat (BOSH)
|
Port 7071
|
|
—
|
—
|
Bidirectional
|
The unsecure
BOSH connection supports eventing and chat communication between the
Customer Collaboration Platform user interface
and the Customer Collaboration Platform server.
|
Eventing and
chat (secure BOSH)
|
Port 7443 is
used for secure BOSH connections to the XMPP eventing server.
|
—
|
—
|
—
|
Bidirectional
|
The secure BOSH
connection supports eventing and chat communication between the Customer Collaboration Platform user interface
and the Customer Collaboration Platform server.
|
HTTPS
|
8442
|
—
|
—
|
—
|
Bidirectional
|
Used for secure (HTTPS) traffic:
• From the client browser to Customer Collaboration Platform through the VPN-less reverse-proxy
|