Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) SU3

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Updated:: May 8, 2023

Chapter: Unified CCX License Packages

Unified CCX License Packages
Application Availability by License Package
Trigger Availability by License Package
Subsystem Availability by License Package
Unified CCX Services Availability by License Package
Unified CCX Component Availability by License Package

Unified CCX License Packages

Application Availability by License Package

The following table lists the applications available with each license package:


Application	Unified IP IVR	Unified CCX Enhanced	Unified CCX Premium
Cisco Script Application	X	X	X
Busy	X	X	X
Ring No Answer	X	X	X

Trigger Availability by License Package

The following table lists the triggers available with each license package:


Trigger	Unified IP IVR	Unified CCX Enhanced	Unified CCX Premium
Unified CM Telephony	X	X	X
HTTP	X		X

Subsystem Availability by License Package

The following table lists the subsystems available with each license package:


Subsystem	Unified IP IVR	Unified CCX Enhanced	Unified CCX Premium
CMT Subsystem	X	X	X
Core RTR Subsystem	X	X	X
Database Subsystem	X		X
eMail Subsystem	X		X
HTTP Subsystem	X		X
Unified CM Telephony Subsystem	X	X	X
MRCP ASR Subsystem	X		X
MRCP TTS Subsystem	X		X
Outbound Subsystem¹			X
RmCm Subsystem	X	X	X
Voice Browser Subsystem	X		X
RouteAndQueue Subsystem			X

¹ The Unified CCX Outbound Preview Dialer feature does not require an additional license and it comes as part of the Premium license package.

Unified CCX Services Availability by License Package

The following table lists the Unified CCX Services available with each license package:


Unified CCX Services	None²	Unified IP IVR	Unified CCX Enhanced	Unified CCX Premium
Unified CCX Cluster View Daemon	X	X	X	X
Unified CCX Administration	X	X	X	X
Unified CCX Engine		X	X	X


Cisco Unified CCX Database		X	X	X

² Available upon installation, before license package is activated.

Unified CCX Component Availability by License Package

The following table lists the Unified CCX Component available with each license package:


Unified CCX Component	None³	Unified IP IVR	Unified CCX Enhanced	Unified CCX Premium
Unified CCX Cluster View Daemon (CVD)	X	X	X	X
Unified CCX Engine		X	X	X
Unified CCX Repository Datastore		X	X	X
Unified CCX Historical Datastore		X	X	X
Unified CCX Configuration Datastore		X	X	X
Unified CCX Recording			X	X
Unified CCX Monitoring				X

³ Available upon installation, before license package is activated.

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