Pre-Installation Tasks
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Close all programs.
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Stop any third-party services and applications that are running on the server.
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Back up C:\Cisco\CVP for all Unified CVP components except Operations Console.
Note
Unified CVP Server log files are saved in <CVP_HOME>\logs; VXML Server log files are saved in <CVP_HOME>\VXMLServer\logs and <CVP_HOME>\VXMLServer\applications\<app_name>\logs.
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Ensure that the servers are listed as supported hardware and sized appropriately. For information on platform hardware specifications and compatible third party software version requirements, see https://www.cisco.com/c/en/us/support/customer-collaboration/unified-customer-voice-portal/products-technical-reference-list.html.
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Back up the existing Unified CVP installation files onto a different computer for redundancy in case the automatic backup fails.
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Back up the property files of Unified CVP Server, OAMP, and Reporting Server that need modification. Restore them after upgrade is complete.
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This MR encrypts the keystore password, which is required for exchanging certificates. For detailed steps, refer to the Unified CVP Security section in the Configuration Guide for Cisco Unified Customer Voice Portal at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-customer-voice-portal/products-installation-and-configuration-guides-list.html.
Note |
Exclude the following folders from on-access scanning configuration of the AV program from all Anti Virus scans: c:\Cisco, c:\Temp, c:\tmp, c:\db, c:\IFMXDATA |
 Caution |
The 12.6(2) release replaces the JRE and Tomcat versions. If you have updated any files in Tomcat (from the %CVP_HOME%\VXMLServer\Tomcat\webapps\CVP folder) or JRE configurations (from the %CVP_HOME%\JRE folder), ensure that you take a backup of the files before you proceed with the installation. You can restore the backup after the installation is complete. |
System Requirements
By default, Windows Defender is enabled on Windows Server. For more information on Windows Defender antivirus compatibility, see https://docs.microsoft.com/en-us/windows/security/threat-protection/windows-defender-antivirus/windows-defender-antivirus-compatibility.
Unified CVP installation can also take longer than expected due to scanning of files by Windows Defender. Based on your IT policy, do one of the following:
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Disable Windows Defender. For more information, see Disable Microsoft Defender Antivirus procedure in Microsoft documentation.
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Add the following path c:\Cisco, c:\Temp, c:\tmp, c:\db, c:\IFMXDATA to the exclusion list of Windows Defender. For more information, see https://docs.microsoft.com/en-us/windows/security/threat-protection/windows-defender-antivirus/configure-extension-file-exclusions-windows-defender-antivirus.
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