Unified CVP/Call Studio Uninstallation

Uninstall Unified CVP/Call Studio From Windows Control Panel

Before you begin

  • Shut down all applications and close all open files.

  • Close the CVP component and related files.

Procedure

Step 1

Click Start > Control Panel > Programs and Features.

Step 2

Click Cisco Unified Customer Voice Portal / Cisco Unified Call Studio, and then click Remove.

Step 3

Click Next.

After uninstallation, the Uninstall Complete screen appears. Depending on the components you uninstalled, you may need to reboot your computer.

Note 

The Unified CVP uninstallation procedure does not clean up all the files and folders, such as log files, media files and folders that are generated postinstallation. Media folders with same names are replaced during the CVP installation process. User-created media files and folders remain unchanged during CVP upgrade. Create all the media folders in wwwroot and use the relative paths to simplify the migration process for the future releases of Unified CVP that support A-law, u-law, and G729 files.

Uninstall Unified CVP/Call Studio Using Installation Media

Before you begin

  • Shut down all applications and close all open files.

  • Close CVP component and related files.

Procedure

Step 1

Run the setup.exe file of the Unified CVP software.

Step 2

Select the Remove option, and click Next.

The Uninstall Complete screen appears. Depending on the components you uninstalled, you may need to reboot your computer.

Note 

The Unified CVP uninstallation procedure does not clean up all the files and folders, such as log files, media files and folders that are generated postinstallation. The media folders with same names get replaced during the CVP installation process. The user created media files and folders remains unchanged during CVP upgrade. It is required to create all the media folders in the wwwroot and use the relative paths, as it simplifies the migration process for the future releases of Unified CVP that supports A-law, u-law, and G729 files.