Preface

Change History

This table lists changes made to this guide. Most recent changes appear at the top.

Change

See

Date

Initial Release of Document for Release 12.0(1)

January 2019

Changed topics under Chapter, Cisco Unified Intelligence Center Reporting Application

Generate and Manage Reports

Import Reports

Included a table with all VXML element types and their flags

VXML Inclusive and Exclusive Filter Rules

About this Guide

The Reporting Guide for Cisco Unified Customer Voice Portal provides the following information:

  • Reporting service and reporting architecture.

  • Cisco Unified Intelligence Center Reporting application and its various functions.

  • Unified CVP templates for reporting.

  • Database schema and database management.

  • Guidelines for reporting.

Audience

This guide is intended for managers, Unified CVP system managers, Cisco Unified Intelligent Contact Management Enterprise (Unified ICME)/ Cisco Unified Intelligent Management Hosted (Unified ICMH) system managers, VoIP technical experts, and IVR application developers.

Related Documents

Unified CVP provides the following reporting related documentation:

  • Administration Guide for Cisco Unified Customer Voice Portal

  • Solution Design Guide for Cisco Unified Contact Center Enterprise

  • Feature Guide - Writing Scripts for Unified Customer Voice Portal

  • Operations Guide for Cisco Unified Customer Voice Portal

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