Preface

Change History

This table lists changes made to this guide. Most recent changes appear at the top.

Change

See

Date

Initial Release of Document for Release 12.0(1)

Upgrade to Windows Server 2016

Global change

January 2019

Removed instances of ESXi 5.5 update 2

Install Microsoft Windows Server

Upgrade Windows Server

Upgrade Virtual Machine Hardware Version
Added notes about Windows Defender

Requirements

Upgrade Unified CVP

Updated Tomcat version and added a note to ensure uninterrupted services in Unified CVP 12.0(1)

Requirements

Removed license for Call Studio

License Plan

Added new property files for Unified CVP 12.0(1)

Manual Configuration of Unified CVP Properties

About this Guide

This document explains how to install and upgrade Unified Customer Voice Portal (CVP). It is prepared for partners and service providers who will be implementing Unified CVP, who are familiar with Cisco contact center applications, and are experienced regarding the deployment and management of virtual machines.

Audience

This guide is intended for network administrators to install or upgrade the Unified CVP software.

Related Documents

  • Documentation Guide for Cisco Unified Customer Voice Portal

  • Solution Design Guide for Cisco Unified Customer Voice Portal

  • Compatibility Matrix

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