Realtime
Statistics
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Total Call Legs
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The number of SIP call legs being handled by
the SIP service. A call leg is also known as a SIP dialog. The metric includes
incoming, outgoing and ringtone type call legs. For each active call in the SIP
service, there is an incoming call leg, and an outgoing call leg to the
destination of the transfer label.
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Active Basic Service Video Calls
Offered
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The number of basic service
video calls in progress where video capability was
offered.
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Active Basic Service Video Calls Answered
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The number of basic service video calls in progress
where video capability was answered.
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Interval
Statistics
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Start
Time
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The time the system started
collecting statistics.
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Duration Elapsed
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The amount of time that has elapsed since the
start time.
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Interval Duration
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The interval at which statistics are collected. The
default value is 30 minutes.
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New Calls
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The number of SIP Invite messages received by
Unified CVP in the current interval. It includes the failed calls, and calls rejected due to the SIP service being out of
service.
|
Connects
Received
|
The number of CONNECT
messages received by SIP service to perform a call Transfer, in the
last statistics aggregation interval. Connects Received includes the regular
Unified CVP transfers, and Refer transfers. Any label coming from the ICM
service is a CONNECT message, whether it is a label to send to the
VRU or a label to transfer to an agent.
|
Avg Latency Connect to
Answer
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The period of time between
the CONNECT from ICM and when the call is answered. The metric includes the
average latency computation for the calls that have been answered in the
last statistics aggregation interval.
|
Failed SIP Transfers (Pre-Dialog)
|
The number of failed SIP
transfers since system start time. When Unified CVP attempts to make a transfer
to the first destination of the call, it sends the initial INVITE request to
set up the caller with the ICM routed destination label. The metric does not
include rejections due to the SIP Service not running. The metric includes
failed transfers that were made after a label was returned from the ICM Server
in a CONNECT message.
|
Failed SIP Transfers (Post-Dialog)
|
The number of failed re-invite
requests on either the inbound or outbound legs of the call during the
interval. After a SIP dialog is established, re-INVITE messages perform transfers. Re-invite requests can originate from the
endpoints or else
be initiated by a Unified CVP transfer from the Unified ICME script. This
counter includes failures for both kinds of re-invite
requests.
|
Basic Service Video Calls Offered
|
The number of basic service video calls offered in the current
interval.
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Basic Service Video Calls Answered
|
The number of basic service video calls answered in the current
interval.
|
Aggregate Statistics
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Start Time
|
The time the service started collecting statistics.
|
Duration Elapsed
|
The amount of time that has elapsed since the
service start time.
|
Total New Calls
|
The number of SIP Invite messages received by
Unified CVP since system start time. It includes the failed calls, and calls rejected due to the SIP service being out of
service.
|
Connects
Received
|
The number of Connect
messages received by SIP service to perform a Unified CVP Transfer,
since system start time. Connects Received includes the regular Unified CVP
transfers, and Refer transfers. Any label coming from the ICM service is
a Connect message, whether it is a label to send to the VRU or a
label to transfer to an agent.
|
Avg Latency Connect to Answer
|
The time between the
Connect from ICM and when the call is answered. The metric includes the average
latency computation for all the calls that have been answered since system
start up time.
|
Failed SIP Transfers (Pre-Dialog)
|
The total number of failed transfers on the first CVP transfer since
system start time. A SIP dialog is established after the first CVP transfer finishes. The metric does not include rejections
due to SIP being out of
service. The metric includes failed transfers that are after a label is
returned from the ICM in a CONNECT message.
|
Failed SIP Transfers (Post-Dialog)
|
The number of failed re-invite
requests on the inbound or outbound legs of the call since start time.
After a SIP dialog is established, re-INVITE messages perform
transfers. Re-invite requests can originate from the endpoints or
initiated by a Unified CVP transfer from the Unified ICME script. This counter
includes failures for re-invite requests.
|
Total Basic Service Video Calls
Offered
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The number of basic
service video calls offered since system start time.
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Total Basic Service Video Calls
Answered
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The number of basic
service video calls answered since system start time.
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