User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.0(1)

Contents

A - B - C - D - E - F - G - H - I - J - L - M - P - R - S - T - U - V - W

Index

A

Action Elements

defined and purpose 1

standard elements, not programmed 1

Administration Scripts

adding applications 1

application and system status info 1

get basic VXML Server info 1

oveview 1

removing applications 1

suspending applications 1

update "common" classes, includes cautions 1

updating applications 1

administrator log access 1

APIs supported for Unified CVP 1

Application Development

application reuse 1

application status info types 1

configuration options, JMX Interface 1

directory structures 1

get and set global and application data 1

play "suspended" message during VXML Server restart 1

update "common" classes, cautions 1

application transfer 1

Audio Groups

defined 1

averageCallDuration 1

avgConcurrentCallsInLast 1

avgReqRespTimeInList 1

B

benefits of VoiceXML listed 1

Builder, GUI for Call Studio, described 1

C

Call Studio

Builder, GUI for Call Studio 1

overview of VXML development platform 1

setting preferences 1

Call Studo

access online help 1

callAbandonRate 1

callCompleteRate 1

caller_activity tag, described with diagram 1

callTransferRate 1

D

Data

get and set global and application data 1

data types, global, application, etc. 1

data, get and set from each component type 1

Decision Elements

defined 1

example #1 1

example #2 1

example #3 1

standard, not programmed 1

decisions, detailed diagrams 1

DefautAudioPat, app config options defined 1

directory structure details 1

dynamic config of elements 1

E

element data, defined 1

Elements

Action Elements defined and purpose 1

characteristics of these VXML components 1

configuratable elementes defined 1

Decision Elements defined 1

dynamic config 1

Flag Elements defined and purpose 1

Hotlinks defined and purpose 1

Insert Element, input for 1

Insert Elements defined 1

Insert Elements, main discussion 1

Insert Elements, outputs defined 1

Insert Elements, restrictions when using 1

pre-built app building blocks 1

standard, not programmed, action and decision 1

voice elements, overview 1

Web Services Elements defined/purpose 1

end of application actions defined 1

end of call actions 1

Error Notification

introduced 1

Examples

application activity loggers 1

application error logger 1

decision elements, #2 1

decision elements, #3 1

decisions, example #1 1

global error loggers 1

Insert Elements 1

VXML Server status checks 1

F

failedCallsSinceStart 1

file rotation, application activity logger 1

Flag Elements

purpose 1

G

GatewayAdapter, app config options defined 1

getApplicationData 1

getGlobalData 1

H

historical_data tag, described with diagram 1

Hotevents

ways to use 1

Hotlinks

defined, purpose of 1

I

Insert Elements

example use 1

inputs for 1

main discussion 1

outputs defined 1

root document use defined 1

telephoney input types 1

use restructions 1

user data, types of input 1

J

JMX Interface

adding applications 1

admin log access 1

application and system status info 1

application config options 1

basic VXML Server info, obtain 1

overview 1

removing applications 1

suspending applications 1

update "common" classes, includes cautions 1

updating applications 1

VXML Server runtime config options 1

JNDI name for user mgmt DB 1

L

LoggerEventQueueSize, described 1

LoggerMaximumThreadPoolSize, described 1

LoggerMinimumThreadPoolSize, described 1

Loggers

admin log access 1

application activity logger config, caching 1

application activity logger, config format with table 1

application activity logger, details with table 1

application activity logger, examples 1

application activity logger, file purging 1

application activity logger, file rotation 1

application activity logger, XML config specified in diagram 1

application activity loggers, file purging 1

application activity loggers, scope 1

application admin history logger, fields 1

application debug logger, overview 1

application error logger, config format 1

application error logger, examples 1

application error logger, file purging 1

application error logger, overview with diagram 1

application loggers, overview 1

correlate Call Server logs with VXML Server logs 1

defined 1

global call logger, overview 1

global error logger config, file purging 1

global error logger config, log details 1

global error logger example #1 1

global error logger, example #2 1

global error logger, overview 1

global loggers, 3 pre-built loggers 1

globnal admin history logger, overview 1

how VXML Server communicates with loggers 1

runtime option JMX attributes 1

LoggerThreadKeepAliveTime, described 1

Logging

tuning VXML Server runtime attributes 1

M

maxConcurrentCallsInLast 1

maxLoggerEventQueueSizeInLast 1

maxLoggerThreadCountInLast 1

maxReqRespTimeInLast 1

P

programming components, 1

R

removeAllApplicationData 1

removeAllGlobalData 1

removeApplicationData 1

removeGlobalData 1

root document, with Insert Elements 1

S

Say It Smart Plugins

defined 1

scripts, 1

Session Data

defined 1

SessionInvalidationDelay, described 1

SessionTimeout, app config options defined 1

setApplicationData 1

setGlobalData 1

start of application actions defined 1

start of call actions 1

subdialogs, application reuse 1

system information page 1 2

system status info types for VXML Server 1

T

Tags

BOOLEAN, defined 1

CALL_DATA, described with diagram 1

CALLER_ACTIVITY, described with diagram 1

CONSTANT_NUMBER, described 1

CONSTANT_STRING, described 1

DATA, described with diagram 1

EXIT_STATE, described 1

GENERAL_DATA_TIME, described with diagram 1

HISTORICAL_DATA, described with diagram 1

NUMBER, defined 1

RULE, defined 1

RULES, example #3 1

STRING, described 1

tables of tag contents for value substitutions 1

USER_INFO, described with diagram 1

telephony, input types for Insert Element 1

timeoutCallsInLast 1

timeoutCallsSinceStart 1

totalCallsSinceStart 1

U

user managment of VXML Server, 1

user_info tag, info types detailed with diagram 1

V

Voice Elements

overview 1

Voice Insert Elements

insert pre-written VXML 1

VoiceXML

APIs supported for each programming component 1

APIs supported for Unified CVP 1

benefits listed 1

configurable elements defined 1

decision elements, example #1 1

decision example #2 1

decision examples, #3 1

decisions, details with diagrams 1

development issues 1

error notification, intro 1

get and set each type of data, table of 1

hotevents, ways to use 1

insert elements, main discussion 1

leverage established standard 1

limitations when NOT using it 1

loggers defined 1

overview 1

overview of how it works 1

programming components defined 1

Say It Smart Plugins defined 1

session data, defined 1

simplified VRU development 1

start and end of application actions 1

start and end of call actions 1

types of data 1

Unified CVP makes development easier 1

VXML Server

adding applications 1

admin log access 1

administration scripts, overview 1

administration, three methods 1

altering config at runtime, discussion and warnings 1

application and system status info 1

config options, DTD diagram 1

configuration options at runtime, described 1

configuration overview 1

configuration, altering during runtime, warnings 1

get/set global and application data 1

getting basic information about 1

global config 1

graceful admin activity 1

how it communicates with loggers 1

JMX mgmt overview 1

logging, tuning runtime attributes 1

metrics listed with VXML functions 1

obtaining server metrics 1

reference to admin functions, table 1

removing applications 1

role is VoiceXML development and use 1

status checks 1

suspending applications 1

suspending apps, prerequsite 1

system information page 1 2

update "common" classes, includes cautions 1

updating applications 1

user managaement DB diagram 1

user management database deployed by JNDI name 1

user management DB, application items 1

user management DB, users_by_ani 1

user management, DB, flags 1

user management, DB, historical data 1

user managment DB, user data items 1

ways to play "suspended" message during restart 1

W

Web Services Elements

communicate with ext servers 1