Administration Guide for Cisco Unified Customer Voice Portal 12.6(1)

Contents

A - B - C - D - E - F - G - H - I - L - M - N - O - P - R - S - T - U - V

Index

A

adding locations

Location 1

B

backups

cancelling for Reporting Server 1

running for Reporting Server 1

Basic Video

call flow model 1

before you begin tasks

adding a Unified CVP Reporting Server 1

adding a Unified CVP VXML Server 1

adding a Unified CVP VXML Server (standalone) 1

creating a user account 1

IVR Service configuration 1

launching SNMP monitor 1

logging in to the Operations Console 1

Bulk Administration menu

file transfer 1

overview 1

bulk file transfer

license files 1

script files 1

C

call director call flow model

overview 1

call flow models 1

Basic Video 1

call director using SIP 1

Unified CVP VXML Server (standalone) 1 2

Unified CVP VXML Server with ICM lookup 1

VRU-only 1

Call Server

call control services 1

configuration 1

configuration settings 1

configuring ICM Service 1

configuring IVR Service 1

configuring SIP Service 1

downloading Log Messages XML file 1

ICM Service configuration settings 1

IVR Service prerequisites 1

uploading Log Messages XML file 1

call statistics

IVR service 1

SIP Service 1

Call Studio scripts

elements in reporting data 1

Communications Manager

configuration tasks 1

deleting 1

finding 1

comprehensive call flow model

overview 1

configuration settings

Call Server 1

Dialed Number Pattern 1 2

gateway 1 2

general user information 1 2

ICM Service 1

infrastructure 1

IVR Service 1

Location 1

media server 1 2

SIP server groups 1 2

SIP Service 1

SNMP V1/V2C community strings 1

SNMP V1/V2C notification destinations 1

SNMP v3 notification destination 1

SNMP v3 users 1

speech server 1 2

configuration tabs

Call Server 1

ICM Service 1

infrastructure 1

IVR Service 1

media server 1 2

Reporting Server Infrastructure Tab 1

Reporting Server reporting properties 1

SIP Service 1

SNMP V1/V2C community strings 1

SNMP V1/V2C notification destination configuration settings 1

SNMP v3 notification destination settings 1

SNMP v3 user settings 1

Unified CVP Reporting Server general information 1

Unified CVP VXML Server 1

Unified CVP VXML Server properties 1

user information settings 1 2

configuring

Web Services 1

configuring courtesy callback system-level 1

Control Center

editing a device configuration 1

restarting a server 1

shutting down a server 1

sorting servers 1

using 1

viewing device statistics 1 2

viewing device status 1

viewing devices by device pool 1

viewing devices by type 1

viewing infrastructure statistics 1

creating a user account

prerequisites 1

CVPLogMessages.properties file 1

CVPLogMessages.xml file

editing 1

D

data retention

default number of days 1

database

viewing details 1

default device pool 1

deleting

Location 1

deploying

Location 1

Realtime Database 1

deployment states

reasons for failure 1

deployment status

Web Services 1

device

finding 1

viewing device statistics 1

Device Management menu 1

Call Server option 1

CUIS option 1

Device Past Configurations option 1

Device Versions option 1

Gateway option 1

ICM Server option 1

Media Server option 1

overview 1

Recording Server option 1

Reporting Server option 1

SIP Proxy Server option 1

Speech Server option 1

Unified CM option 1

VXML Server (standalone) option 1

VXML Server option 1

device pool

viewing device statistics 1

device pools

adding 1

adding or removing a device 1

adding or removing a media server 1

default 1

deleting 1

description 1

editing 1

finding 1

device statistics

gateway 1

Reporting Server 1

viewing 1

device status 1

down 1

not reachable 1

partial 1

up 1

viewing 1

device versions

viewing 1

device views 1

devices

adding a Unified CVP Call Server 1

assigning SNMP community string 1

editing configuration 1

offline view 1

online view 1

restarting a server 1

shutting down a server 1

sorting servers 1

viewing 1

viewing by device pool 1

viewing by type 1

viewing infrastructure statistics 1

viewing properties 1

viewing status 1

viewing Unified CVP Call Server statistics 1

Dialed Number Pattern

configuration settings 1 2

disaster recovery

exporting system configuration 1

importing system configuration 1

E

editing locations

Location 1

error handling 1

events

severity levels for 1

exporting

system configuration 1

F

features and benefits

Unified CVP 1

file transfer 1

single script file at a time 1

filters for reporting

Unified CVP VXML Server 1

finding locations

Location 1

G

gateway

adding 1

configuration settings 1 2

configuring 1

deleting 1

executing IOS commands 1

finding 1

statistics 1

supported IOS commands 1

transferring file 1

transferring script files 1

viewing statistics 1

H

Help menu

about 1

contents 1

this page 1

I

IC Server

finding 1

ICM Server

adding 1

configuring 1

deleting 1

finding 1

ICM Service

configuration settings 1

configuring 1

importing

previously configured Windows SNMP V1 community strings 1

system configuration 1

Informix user

changing password 1

infrastructure

configuration settings 1

configuring on Call Server 1

infrastructure statistics

descriptions 1

viewing 1

inserting site identifiers

Location 1

IOS commands

gateway 1 2

IVR Service

configuration 1

configuration settings 1

prerequisites for configuring 1

statistics 1

L

license files

transferring multiple files 1

licensing

port licensing 1

statistics 1

Unified CVP 1

load balancing

SIP calls 1

Location 1

configuration settings 1

log messages

CVPLogMessages.xml 1

logging in

Operations Console 1

logging out

Operations Console 1

M

main Cisco Unified Customer Voice Portal page

Operations Console 1

media server

adding 1

adding and removing from a device pool 1

configuration settings 1 2

finding 1

using with Unified CVP 1

menu options

for Operations Console 1

MIB2 system group

configuring 1

My Account screen 1

N

not reachable device status 1

notification destinations

SNMP v3 configuration settings 1

O

offline device view 1

online device view 1

Operations Console

Control Center 1

logging in 1

logging out 1

main Cisco Unified Customer Voice Portal page 1

menu options 1

overview 1

P

passwords

changing reporting database user 1

past device configuration

applying 1

finding 1

viewing 1

pool statistics tab

device pool 1

port licensing 1

purging

number of days to retain data 1

purging data 1

R

reporting

configuring Reporting Server 1

reporting database

changing user passwords 1

reporting filters

for Unified CVP VXML Server 1

Reporting Server

adding reporting users 1

cancelling backups 1

changing a reporting user's password 1

changing reporting database user password 1

configuring 1

configuring properties 1

deleting 1

downloading Log Messages XML file 1

editing 1

finding 1

infrastructure settings 1

removing reporting users 1

running backups 1

running purge 1

statistics 1

uploading Log Messages XMLfile 1

viewing database details 1

viewing statistics 1

reporting users

adding 1

changing passwords 1

removing 1

resource properties file 1

restart

call server, reporting server, Unified CVP VXML Server 1

S

script files

transferring multiple files 1

scripts

transferring to devices 1

severity

log messages 1

of events 1

shut down

Call Server, Reporting Server, Unified CVP VXML Server 1

SIP Proxy Server

configuring for Unified CVP 1

deleting 1

editing 1

finding 1

qualified server 1

SIP server groups

configuration settings 1 2

SIP Service

configuration settings 1

configuring on Call Server 1

load balancing 1

tradeoffs between UDP and TCP 1

valid dialed number patterns 1

SIP Service call statistics 1

SNMP

adding MIB2 system groups 1

adding V1/V2C community string 1

adding V1/V2C notification destination 1

deleting a V1/V2C community string 1

deleting SNMP MIB2 system groups 1

deleting SNMP v3 notification destination 1

deleting V1/V2C notification destination 1

editing a V1/V2C community string 1

editing a V1/V2C notification destination 1

editing MIB2 system groups 1

finding V1/V2C community string 1

finding V1/V2C notification destination 1

importing previously configured Windows SNMP V1 community strings 1

MIB2 system group 1

V1/V2C community strings configuration settings 1

V1/V2C notification destination settings 1

SNMP menu

overview 1

system group option 1

v1/v2 option 1

v3 option 1

SNMP MIB2 system group

adding 1

deleting 1

editing 1

finding 1

SNMP monitor

launching 1

prerequisites for launching 1

SNMP V1/V2c

overview 1

SNMP V1/V2C

configuring community strings 1

SNMP V1/V2c community strings

configuring 1

SNMP V1/V2C community strings

adding 1

assigning to devices 1

deleting 1

editing 1

finding 1

SNMP V1/V2C notification destination

deleting 1

editing 1

finding 1

SNMP V1/V2C notification destinations

adding 1

configuration settings 1

overview 1

SNMP v3

adding notification destination 1

adding user 1

agent overview 1

deleting user 1

editing notification destination 1

editing user 1

finding notification destination 1

finding user 1

notification destination configuration settings 1

user configuration 1

user configuration settings 1

SNMP v3 agent 1

SNMP v3 notification destinations

adding 1

configuration settings 1

deleting 1

editing 1

finding 1

SNMP v3 users

adding 1

configuration settings 1

deleting 1

editing 1

finding 1

speech server

adding 1

applying a license 1

configuration settings 1 2

configuring for Unified CVP 1

deleting 1

editing 1 2

finding 1

statistics

device pool 1

gateway 1

infrastructure 1

IVR Service 1

licensing 1

Reporting Server 1

SIP Service 1

thread pool 1

Unified CVP Call Server 1

VXML (Standalone) Server 1

VXML Server 1

synchronizing

Location 1

System

exporting configuration 1

importing a configuration 1

System menu

control center option 1

device pool option 1

export system configuration option 1

import system configuration option 1

Location 1

overview 1

Realtime Database 1

service advertisement framework 1

SIP server groups 1

web services 1

system statistics

licensing 1

thread pool 1

T

TCP

versus UDP in SIP deployments 1

thread pool statistics 1

tools

configuring links 1

Tools menu

adding links 1

configure option 1

Diagnostic Portal option 1

modifying links 1

overview 1

removing links 1

SNMP monitor 1

transferring files

gateway 1

U

UDP

versus TCP in SIP deployments 1

Unified Customer Voice Portal

introduction 1

Unified CVP

key features and benefits 1

licensing 1

Unified CVP Call Server

adding 1

deleting 1

editing 1

finding 1

viewing statistics 1

Unified CVP database administrator

changing password 1

Unified CVP Reporting Server

adding 1

general configuration settings 1

prerequisites for adding 1

Unified CVP user

changing password 1

Unified CVP VXML Server

adding 1

configuration properties 1

configuring 1

configuring (standalone) 1

creating reporting filters for 1

deleting 1

downloading Log Messages XML file 1

editing 1

example filter wildcards 1

example reporting filters 1

filters for reporting 1

finding 1

general configuration settings 1

prerequisites for adding 1

rules for reporting filters 1

transferring Log Messages XML file 1

uploading Log Messages XML file 1

Unified CVP VXML Server (standalone)

adding 1

call flow model 1

configuring 1

deleting 1

editing 1

finding 1

prerequisites for adding 1

Unified CVP VXML Server with ICM Lookup

overview 1

Uniform Resource Locators (URLs)

adding links to the Tools menu 1

modifying links to the Tools menu 1

removing links to the Tools menu 1

URL

adding links to Tools menu 1

user accounts

configuring user information 1 2

creating 1

deleting 1

finding 1

user groups

adding 1

adding or removing a user 1

assigning roles 1

defined 1

deleting 1

editing 1

finding 1 2

User Management menu

overview 1

user groups option 1

user roles option 1

users option 1

user roles

adding 1

assigning access criteria 1

assigning to a user group 1

defined 1

deleting 1

editing 1

users

adding reporting 1

using

Web Services 1

V

viewing

Location 1

viewing status

Location 1

VoiceXML filters

example inclusive and exclusive 1

example wildcards 1

rules 1

VoiceXML platform

features and benefits 1

VRU-only call flow model

overview 1

VXML

configuring Unified CVP VXML Server 1

VXML (Standalone) Server

statistics 1

VXML Server

statistics 1

transferring script files 1