Configure Contact Center Enterprise CTI Server Settings
Configure the A Side and B Side CTI servers on the primary Finesse server.
Procedure
Step 1 |
If you are not already signed in, sign in to the administration console on the primary Finesse server: http://FQDN of Finesse server/cfadmin |
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Step 2 |
Sign in with the Application User credentials defined during installation. |
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Step 3 |
In the Contact Center Enterprise CTI Server Settings area, enter the CTI server settings as described in the following table. Refer to your configuration worksheet if necessary.
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Step 4 |
Click Save. |