Change History
The following table lists the changes made to this guide for Cisco Finesse 12.0(1) release version:
Change |
Date |
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Added Edge Chromium browser details |
2020 |
Set Up CA Certificate for Chrome and Edge Chromium (Microsoft Edge) Browsers |
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Added desktop chat search. |
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Added Content Security Policy directives. |
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Added desktop chat organization unit (OU) search. |
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Added new service property configuration CLI for port 5223. |
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Added customize icon details. |
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Initial Release of Document for Release 12.0(1) |
2019 |
Look and feel of the Admin console is enhanced as part of user interface refresh. |
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Cisco Finesse admin console is supported on Microsoft Edge. |
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Configure the call header and up to five call variables in the Call Variable Layout. These variables are displayed in the agent's call popover and active call details in the Team Performance gadget. |
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Set the CTI Encryption in the CTI Server Settings gadget from the Administration Console. You can test the CTI connection for the given configuration. |
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When you modify the layout of the Finesse desktop, it can take up to 120 seconds to reflect the changes. |
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Reason code tables support search across reason codes and reason code labels. |
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The following changes are made in the Default Layout XML for 12.0(1):
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The following attributes are added in the Default Layout XML and can be customized:
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Desktop Chat Server settings can be configured from the admin console. Desktop Chat failover scenarios are added. |
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The support for in-built java script components is added. |
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The following CLIs are added:
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New configuration parameters are added for the desktop via CLIs:
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Workflows and Workflow actions can be created for voice and digital channels. |