Change History
This table lists the changes that are made to this guide. Most recent changes appear at the top.
Change |
See |
Date |
---|---|---|
Added the security certificate acceptance procedure for Edge chromium browser |
Accept Security Certificates | December 2020 |
Added Edge Chromium details |
Browser Settings for Agent and Supervisor Desktop |
|
Updated drop participants from conference call details. |
Intercept a Call |
August 2020 |
Intercept a Call topic is moved from Supervisor Tasks chapter to Common Tasks chapter. |
Intercept a Call |
|
Updated DTMF desktop behaviour. |
Send DTMF |
May 2020 |
Initial Release of Document for Release 12.5(1) | ||
Added keyboard shortcut details. |
Access Keyboard Shortcuts |
January 2020 |
Added security banner details and retry sign in message. |
Sign In to Cisco Finesse Desktop |
|
Added security banner details. |
Sign In to Cisco Finesse Desktop Single Sign-On Mode |
|
Added edit call variables. |
Edit Call Variables |
|
Added drag-and-drop, resize and reset details for a gadget or component. |
Drag-and-Drop a Gadget or Component |
|
Added team performance search option. |
View Team Performance |
|
HTTPS support. |
All the references to http://FQDN of Finesse Server/ are changed to https://FQDN of Finesse Server/ |