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Change |
See |
Date |
---|---|---|
Initial Release of Document for Release 11.6(1) |
August 2017 |
|
Updated Example Prerequisites |
Cisco Contact Center Gateway Deployment Example |
|
Updated the section under Single Parent with Multiple IP IVR-Based Children section, which states that the deployment allows translation routing of calls from the Unified ICM parent to either of the two Unified CCE children. Also updated the image which explains the use of CVP at the child CCE system to depict the respective deployment. |
Single Parent with Multiple IP IVR-Based Children Parent Unified CVP Controls Multiple Child Unified CCE Sites |
|
Removed the section Call Flow Creation Tips. |
Call Flow Creation Tips |
This guide describes how to install, configure, and use the Cisco Contact Center Gateway feature. The Contact Center Gateway enables Cisco Unified Contact Center Enterprise (Unified CCE) to appear as an ACD (Automatic Call Distributor) to Cisco Unified Intelligent Contact Management in a Parent/Child deployment.
This guide is intended for users who deploy and administer contact centers that use the Cisco Contact Center Gateway software.
Section |
Content |
---|---|
Cisco Contact Center Gateway |
Introduces the Contact Center Gateway and discusses its use in Parent/Child deployments. |
Cisco Contact Center Gateway Deployment Example |
Presents an example deployment that uses the Contact Center Gateway with a walk-through of the deployment process. |
Contact Center Gateway with Unified CCE Deployment |
Provides instructions for deploying the Contact Center Gateway with a child Unified CCE system. |
Document or resource |
Link |
---|---|
Cisco Unified Contact Center Enterprise Documentation Guide |
|
Cisco Unified Contact Center Enterprise Installation and Upgrade Guide |
|
Configuration Guide for Cisco Unified Intelligent Contact Management/Contact Center Enterprise & Hosted |
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This document uses the following conventions: