Change History
This table lists changes made to this guide. Most recent changes appear at the top.
Change |
See |
Date |
---|---|---|
Initial Release of Document for Release 11.6(1) |
August 2017 |
|
Removed the CTI OS and CAD References. Updated the Reason field definition for CTI OS and CAD removal. | ||
Added a new report 'License Consumption'. |
||
Added a new report 'Recent State History'. |
||
Added a new report 'Recent Call History'. |
||
Added a new report 'Agent Queue Hourly'. |