Unified CCE Web Administration
The Configuration Manager enables you to perform most of the Unified CCE administrative tasks. The gadgets in the Unified CCE Web Administration application enables you to manage other Unified CCE administrative tasks and system settings.
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Access Unified CCE Administrative Gadgets
To manage agents, attributes, precision queues, bucket intervals, media routing domains, license, and bulk jobs, use the corresponding card in the Unified CCE Web Administration application. For example, to access business hours:
Procedure
Step 1 |
From your desktop, double-click the Unified CCE Tools icon, and then select Administration Tools. |
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Step 2 |
Double-click the CCE Web Administration link. |
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Step 3 |
From the left navigation bar, select Overview and then select Organization Setup card. |
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Step 4 |
Select Business Hours.
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Access Unified CCE System Management Gadgets
To configure system settings such as deployment type and system information, use the Infrastructure Settings card. To configure Single Sign-On (SSO), use the Features card in the Unified CCE Web Administration application. For example, to set the deployment type:
Procedure
Step 1 |
From your desktop, double-click the Unified CCE Tools icon, and then select Administration Tools. |
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Step 2 |
Double-click the CCE Web Administration link. |
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Step 3 |
Select Deployment Settings. |
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Step 4 |
On the Deployment Type page, click on deployment type and then select an instance from the drop-down list.
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