This document describes security hardening configuration guidelines for Cisco Unified Intelligent Contact Management (Unified ICM) on Windows Server. The term "Unified ICM" includes: Unified Contact Center Enterprise/Hosted (Unified CCE/CCH), and Cisco Unified Intelligent Contact Management Enterprise/Hosted. Optional Unified ICM applications that apply to these server configurations are also addressed here, except for the following:
References
throughout this document to
"Unified ICM/Cisco Unified Contact
Center Enterprise (Unified CCE)"
assume these configurations. Do not use with security hardening on any
accompanying applications in the customer's particular solution, whether
provided by a Cisco partner or Cisco, such as PSO applications, with security
hardening. Consider special testing and qualification to ensure that security
configurations do not hinder the operation of those applications.
The configurations
presented in this document represent the parameters that Cisco uses internally
to develop and test the applications. Other than the base Operating System and
application installations, any deviation from this set cannot be guaranteed to
provide a compatible operating environment. You cannot always uniformly
implement the configurations in this document. Your implementation can modify
or limit the application of these guidelines to meet certain corporate
policies, specific IT utilities (for example, backup accounts), or other
external guidelines.