Example Topology
This chapter provides an example of how to deploy a Cisco Contact Center Gateway. The procedures create a working example of a Parent/Child system. This example introduces you to the concepts and tasks that are involved in a successful deployment.
Note |
The procedures show how to set up and configure one side of the redundant components. Set up and configure the other side on your own. |
The example is based on the illustrated deployment.
The Parent site consists of these components:
-
Central Controller (BELOCC)
-
Redundant Generic PGs, PG2A (BELO-1A) and PG2B (BELO-1B), which interface with the parent Unified Communications Manager (BELO-CCM1)
-
Unified Communications Manager (BELO-CCM1), which routes calls to these extensions: DNs 2301-2304
-
CVP (BELO-CVP1)
-
Redundant Unified CCE Gateway PGs, PG5A (BELO-3A) and PG5B (BELO-3B), which interface with the child redundant System PGs (PG1A and PG1B)
The Child site consists of these components:
-
Redundant Unified CCE System PGs, PG1A (BELO-5A) and PG1B (BELO-5B), which interface between the parent redundant Unified CCE Gateway PGs (BELO-3A and BELO-3B) and the Unified Communications Manager (BELO-CCM2)
-
Unified Communications Manager (BELO-CCM2), which routes calls to the local extensions (DNs 2301-2304) and to the IP IVR (BELO-IVR2)
-
IP IVR (BELO-IVR2)
-
A Central Controller and an Administration & Data Server (BELO-5C)