Preface

Change History

This table lists changes made to this guide. Most recent changes appear at the top.

Change See

Date

Initial Release of Document for Release 12.5(1)

February 2020

Added a new ServiceType for Principal VVB

 Machine Service

About This Guide

The Database Schema Handbook for Cisco Unified Contact Center Enterprise describes the database schema used by Unified Contact Center Enterprise (Unified CCE), including the types of data stored in the database and the relationships among those data. This guide documents each table, major categories of tables, coded values used, and the dependencies and constraints.

Audience

This manual is intended for Unified ICM and Unified CCE software system managers and supervisors. Understanding the database schema helps you to create your own monitoring screens and reports. It also helps you to understand how the Unified ICM and Unified CCE software works.

You can navigate the PDF file using the Contents, the Index, and the links.

Related Documents

Documentation for contact center enterprise solutions is accessible from Cisco.com at: https://www.cisco.com/cisco/web/psa/default.htm. Click Voice and Unified Communications, then click Cisco Unified Contact Center Products or Cisco Unified Voice Self-Service Products, then click the product or option you want.

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Conventions

This document uses the following conventions:

Convention

Description

boldface font

Boldface font is used to indicate commands, such as user entries, keys, buttons, folder names, and submenu names.

For example:

  • Choose Edit > Find.

  • Click Finish.

italic font

Italic font is used to indicate the following:

  • To introduce a new term. Example: A skill group is a collection of agents who share similar skills.

  • A syntax value that the user must replace. Example: IF (condition, true-value, false-value)

  • A book title. Example: See the Cisco Unified Contact Center Enterprise Installation and Upgrade Guide.

window font

Window font, such as Courier, is used for the following:

  • Text as it appears in code or that the window displays. Example: <html><title>Cisco Systems, Inc. </title></html>

< >

Angle brackets are used to indicate the following:

  • For arguments where the context does not allow italic, such as ASCII output.

  • A character string that the user enters but that does not appear on the window such as a password.