|
1
|
FAILURE_CONF
|
Negative confirmation; may be sent in response
to any request.
|
|
2
|
FAILURE_EVENT
|
Unsolicited notification of a failure or error.
|
|
3
|
OPEN_REQ
|
Communication session establishment request.
|
|
4
|
OPEN_CONF
|
Communication session establishment confirmation.
|
|
5
|
HEARTBEAT_REQ
|
Communication session maintenance request.
|
|
6
|
HEARTBEAT_CONF
|
Communication session maintenance confirmation.
|
|
7
|
CLOSE_REQ
|
Communication session termination request.
|
|
8
|
CLOSE_CONF
|
Communication session termination confirmation.
|
|
9
|
CALL_DELIVERED_EVENT
|
Notification of inbound call arrival.
|
|
10
|
CALL_ESTABLISHED_EVENT
|
Notification of answering of inbound call.
|
|
11
|
CALL_HELD_EVENT
|
Notification of call placed on hold.
|
|
12
|
CALL_RETRIEVED_EVENT
|
Notification of call taken off hold.
|
|
13
|
CALL_CLEARED_EVENT
|
Notification of call termination.
|
|
14
|
CALL_CONNECTION_CLEARED_EVENT
|
Notification of the termination of a conference
party connection.
|
|
15
|
CALL_ORIGINATED_EVENT
|
Notification of outbound call initiation.
|
|
16
|
CALL_FAILED_EVENT
|
Notification of inability to complete call.
|
|
17
|
CALL_CONFERENCED_EVENT
|
Notification of tandem connection of two calls.
|
|
18
|
CALL_TRANSFERRED_EVENT
|
Notification of call transfer.
|
|
19
|
CALL_DIVERTED_EVENT
|
Notification of call changing to a different
service.
|
|
20
|
CALL_SERVICE_INITIATED_EVENT
|
Notification of the initiation of telecommunications
service at a device (“dial-tone”).
|
|
21
|
CALL_QUEUED_EVENT
|
Notification of call being placed in a queue
pending the availability of some resource.
|
|
22
|
CALL_TRANSLATION_ROUTE_EVENT
|
Notification of call context data for a call
that has been routed to the peripheral by a translation route.
|
|
23
|
BEGIN_CALL_EVENT
|
Notification that a call has been associated
with the CTI client.
|
|
24
|
END_CALL_EVENT
|
Notification that a call is no longer associated
with a CTI client.
|
|
25
|
CALL_DATA_UPDATE_EVENT
|
Notification of a change in a call’s context
data.
|
|
26
|
SET_CALL_DATA_REQ
|
Request to update one or more call variables
or call wrap-up data.
|
|
27
|
SET_CALL_DATA_CONF
|
Response confirming a previous SET_CALL_DATA
request.
|
|
28
|
RELEASE_CALL_REQ
|
Notification that all call data updates are
complete.
|
|
29
|
RELEASE_CALL_CONF
|
Response confirming a previous RELEASE_CALL
request.
|
|
30
|
AGENT_STATE_EVENT
|
Notification of new agent state.
|
|
31
|
SYSTEM_EVENT
|
Notification of a PG Status change.
|
|
32
|
CLIENT_EVENT_REPORT_REQ
|
Request to report a CTI client event.
|
|
33
|
CLIENT_EVENT_REPORT_CONF
|
Response confirming a previous CLIENT_EVENT_REPORT
request.
|
|
34
|
CALL_REACHED_NETWORK_EVENT
|
Notification of outbound call being connected
to the network.
|
|
35
|
CONTROL_FAILURE_CONF
|
Response indicating the failure of a proceeding
control request.
|
|
36
|
QUERY_AGENT_STATE_REQ
|
Request to obtain the current state of an agent
position.
|
|
37
|
QUERY_AGENT_STATE_CONF
|
Response to a QUERY_AGENT_STATE request.
|
|
38
|
SET_AGENT_STATE_REQ
|
Request to alter the current state of an agent
position.
|
|
39
|
SET_AGENT_STATE_CONF
|
Response confirming a previous SET_AGENT_STATE
request.
|
|
40
|
ALTERNATE_CALL_REQ
|
Request to alternate between a held and an active
call.
|
|
41
|
ALTERNATE_CALL_CONF
|
Response confirming a previous ALTERNATE_CALL
request.
|
|
42
|
ANSWER_CALL_REQ
|
Request to answer an alerting call.
|
|
43
|
ANSWER_CALL_CONF
|
Response confirming a previous ANSWER_CALL request.
|
|
44
|
CLEAR_CALL_REQ
|
Request to release all devices from a call.
|
|
45
|
CLEAR_CALL_CONF
|
Response confirming a previous CLEAR_CALL request.
|
|
46
|
CLEAR_CONNECTION_REQ
|
Request to release a single device from a call.
|
|
47
|
CLEAR_CONNECTION_CONF
|
Response confirming a previous CLEAR_CONNECTION
request.
|
|
48
|
CONFERENCE_CALL_REQ
|
Request to conference a held call with an active
call.
|
|
49
|
CONFERENCE_CALL_CONF
|
Response confirming a previous CONFERENCE_CALL
request.
|
|
50
|
CONSULTATION_CALL_REQ
|
Request to hold an active call and start
a new call.
|
|
51
|
CONSULTATION_CALL_CONF
|
Response confirming a previous CONSULTATION_CALL
request.
|
|
52
|
DEFLECT_CALL_REQ
|
Request to move an alerting call to a different
device.
|
|
53
|
DEFLECT_CALL_CONF
|
Response confirming a previous DEFLECT_CALL
request.
|
|
54
|
HOLD_CALL_REQ
|
Request to place a call connection in the held
state.
|
|
55
|
HOLD_CALL_CONF
|
Response confirming a previous HOLD_CALL request.
|
|
56
|
MAKE_CALL_REQ
|
Request to start a new call between two devices.
|
|
57
|
MAKE_CALL_CONF
|
Response confirming a previous MAKE_CALL request.
|
|
58
|
MAKE_PREDICTIVE_CALL_REQ
|
Request to start a new predictive call.
|
|
59
|
MAKE_PREDICTIVE_CALL_CONF
|
Response confirming a previous MAKE_PREDICTIVE_CALL
request.
|
|
60
|
RECONNECT_CALL_REQ
|
Request to clear a connection and retrieve a
held call.
|
|
61
|
RECONNECT_CALL_CONF
|
Response confirming a previous RECONNECT_CALL
request.
|
|
62
|
RETRIEVE_CALL_REQ
|
Request to reconnect a held call.
|
|
63
|
RETRIEVE_CALL_CONF
|
Response confirming a previous RETRIEVE_CALL
request.
|
|
64
|
TRANSFER_CALL_REQ
|
Request to transfer a held call to an active
call.
|
|
65
|
TRANSFER_CALL_CONF
|
Response confirming a previous TRANSFER_CALL
request.
|
|
66 to 77
|
Reserved
|
Reserved
|
|
78
|
QUERY_DEVICE_INFO_REQ
|
Request to obtain general device information.
|
|
79
|
QUERY_DEVICE_INFO_CONF
|
Response to a previous QUERY_DEVICE_INFO request.
|
|
80 to 81
|
Reserved
|
Reserved
|
|
82
|
SNAPSHOT_CALL_REQ
|
Request to obtain information about a specified
call.
|
|
83
|
SNAPSHOT_CALL_CONF
|
Response to a previous SNAPSHOT_CALL request.
|
|
84
|
SNAPSHOT_DEVICE_REQ
|
Request to obtain information about a specified
device.
|
|
85
|
SNAPSHOT_DEVICE_CONF
|
Response to a previous SNAPSHOT_DEVICE request.
|
|
86
|
CALL_DEQUEUED_EVENT
|
Notification of call being removed from a queue.
|
|
87 to 90
|
Reserved
|
Reserved
|
|
91
|
SEND_DTMF_SIGNAL_REQ
|
Request to send a sequence of DTMF tones.
|
|
92
|
SEND_DTMF_SIGNAL_CONF
|
Response to a previous SEND_DTMF_SIGNAL_REQ
request.
|
|
93
|
MONITOR_START_REQ
|
Request to start monitoring of a given call
or device.
|
|
94
|
MONITOR_START_CONF
|
Response to a previous MONITOR_START request.
|
|
95
|
MONITOR_STOP_REQ
|
Request to terminate monitoring of a given call
or device.
|
|
96
|
MONITOR_STOP_CONF
|
Response to a previous MONITOR_STOP request.
|
|
97
|
CHANGE_MONITOR_MASK_REQ
|
Request to change the message masks of a given
call or device monitor.
|
|
98
|
CHANGE_MONITOR_MASK_CONF
|
Response to a previous CHANGE_MONITOR_MASK
request.
|
|
99
|
CLIENT_SESSION_OPENED_EVENT
|
Notification that a new CTI Client session has
been opened.
|
|
100
|
CLIENT_SESSION_CLOSED_EVENT
|
Notification that a CTI Client session has been
terminated.
|
|
101
|
SESSION_MONITOR_START_REQ
|
Request to start monitoring of a given CTI
Client session.
|
|
102
|
SESSION_MONITOR_START_CONF
|
Response to a previous SESSION_MONITOR_START
request.
|
|
103
|
SESSION_MONITOR_STOP_REQ
|
Request to terminate monitoring of a given CTI
Client session.
|
|
104
|
SESSION_MONITOR_STOP_CONF
|
Response to a previous SESSION_MONITOR_STOP
request.
|
|
105
|
AGENT_PRE_CALL_EVENT
|
Advance notification of a call routed to
an Enterprise Agent.
|
|
106
|
AGENT_PRE_CALL_ABORT_EVENT
|
Cancellation of advance notification of
a call routed to an Enterprise Agent.
|
|
107
|
USER_MESSAGE_REQ
|
Request to send a message to other CTI
Server clients.
|
|
108
|
USER_MESSAGE_CONF
|
Response to a previous USER_MESSAGE_REQ
request.
|
|
109
|
USER_MESSAGE_EVENT
|
Notification of a message sent by another
CTI Server client.
|
|
110
|
REGISTER_VARIABLES_REQ
|
Request to register call context variables
used by application.
|
|
111
|
REGISTER_VARIABLES_CONF
|
Response to a previous REGISTER_VARIABLES_REQ
request.
|
|
112
|
QUERY_AGENT_STATISTICS_REQ
|
Request for current agent call handling
statistics.
|
|
113
|
QUERY_AGENT_STATISTICS_CONF
|
Response to a previous QUERY_AGENT_STATISTICS_REQ
request.
|
|
114
|
QUERY_SKILL_GROUP_STATISTICS_REQ
|
Request for current skill group call handling
statistics.
|
|
115
|
QUERY_SKILL_GROUP_STATISTICS_CONF
|
Response to a previous QUERY_SKILL_GROUP_STATISTICS_REQ request.
|
|
116
|
RTP_STARTED_EVENT
|
Indicates that an RTP input has been started.
|
|
117
|
RTP_STOPPED_EVENT
|
Indicates that an RTP input has been stopped.
|
|
118
|
SUPERVISOR_ASSIST_REQ
|
An agent requests for assistance to their
supervisor.
|
|
119
|
SUPERVISOR_ASSIST_CONF
|
Response to a previous SUPERVISOR_ASSIST_REQ
request.
|
|
120
|
SUPERVISOR_ASSIST_EVENT
|
Notification of a supervisor assist request
sent by a CTI Server client.
|
|
121
|
EMERGENCY_CALL_REQ
|
An agent declaring an emergency situation
to their supervisor.
|
|
122
|
EMERGENCY_CALL_CONF
|
Response to a previous EMERGENCY_CALL_REQ
request.
|
|
123
|
EMERGENCY_CALL_EVENT
|
Notification of an emergency call request
sent by a CTI Server client.
|
|
124
|
SUPERVISE_CALL_REQ
|
A supervisor request to perform monitor
or barge-in operations.
|
|
125
|
SUPERVISE_CALL_CONF
|
Response to a previous SUPERVISE_CALL_REQ
request.
|
|
126
|
AGENT_TEAM_CONFIG_REQ
|
Request sent by client to CTI Server, to change
agent team configuration.
|
|
127
|
AGENT_TEAM_CONFIG_CONF
|
Response to a previous AGENT_TEAM_CONFIG_REQ
request.
|
|
128
|
AGENT_TEAM_CONFIG_EVENT
|
Notification of passing the team member
list.
|
|
129
|
SET_APP_DATA_REQ
|
Request to update one or more application
variables.
|
|
130
|
SET_APP_DATA_CONF
|
Response confirming a previous SET_APP_DATA
request.
|
|
131
|
AGENT_DESK_SETTINGS_REQ
|
Request to obtain Agent Desk Settings.
|
|
132
|
AGENT_DESK_SETTINGS_CONF
|
Response to a previous AGENT_DESK_SETTINGS_REQ
request.
|
|
133
|
LIST_AGENT_TEAM_REQ
|
Request to obtain a list of Agent Teams.
|
|
134
|
LIST_AGENT_TEAM_CONF
|
Response to a previous LIST_AGENT_TEAM_REQ
request.
|
|
135
|
MONITOR_AGENT_TEAM_START_REQ
|
Request to start monitoring an Agent Team.
|
|
136
|
MONITOR_AGENT_TEAM_START_CONF
|
Response to a previous MONITOR_AGENT_TEAM_START_REQ
request.
|
|
137
|
MONITOR_AGENT_TEAM_STOP_REQ
|
Request to stop monitoring an Agent Team.
|
|
138
|
MONITOR_AGENT_TEAM_STOP_CONF
|
Response to a previous MONITOR_AGENT_TEAM_STOP_REQ
request.
|
|
139
|
BAD_CALL_REQ
|
Request to mark a call as having poor voice
quality.
|
|
140
|
BAD_CALL_CONF
|
Response to a previous BAD_CALL_REQ request.
|
|
141
|
SET_DEVICE_ATTRIBUTES_REQ
|
Request to set the default attributes of
a calling device.
|
|
142
|
SET_DEVICE_ATTRIBUTES_CONF
|
Response to a previous SET_DEVICE_ATTRIBUTES_REQ
request.
|
|
143
|
REGISTER_SERVICE_REQ
|
Request to register service for the server
application.
|
|
144
|
REGISTER_SERVICE_CONF
|
Response to a previous REGISTER_SERVICE_REQ
request.
|
|
145
|
UNREGISTER_SERVICE_REQ
|
Request to unregister service for the server
application.
|
|
146
|
UNREGISTER_SERVICE_CONF
|
Response to a previous UNREGISTER_SERVICE_REQ
request.
|
|
147
|
START_RECORDING_REQ
|
Request to start recording.
|
|
148
|
START_RECORDING_CONF
|
Response to a previous START_RECORDING_REQ
request.
|
|
149
|
STOP_RECORDING_REQ
|
Request to stop recording.
|
|
150
|
STOP_RECORDING_CONF
|
Response to a previous STOP_RECORDING_REQ
request.
|
|
151
|
MEDIA_LOGIN_REQ
|
Report agent sign in to MRD.
|
|
152
|
MEDIA_LOGIN_RESP
|
Response to MEDIA_LOGIN_REQ.
|
|
153
|
MEDIA_LOGOUT_IND
|
Report agent sign out from MRD.
|
|
154
|
MAKE_AGENT_ROUTABLE_IND
|
Make agent routable for MRD request.
|
|
155
|
MAKE_AGENT_NOT_ROUTABLE_REQ
|
Make agent not routable for MRD request.
|
|
156
|
MAKE_AGENT_NOT_ROUTABLE_RESP
|
Response to MAKE_AGENT_NOT_ROUTABLE_REQ.
|
|
157
|
MAKE_AGENT_READY_IND
|
Report agent made ready.
|
|
158
|
MAKE_AGENT_NOT_READY_REQ
|
Report agent made not ready.
|
|
159
|
MAKE_AGENT_NOT_READY_RESP
|
Response to MAKE_AGENT_NOT_READY_REQ.
|
|
160
|
OFFER_TASK_IND
|
Report agent has been offered task, agent selected
by Unified CCE.
|
|
161
|
OFFER_APPLICATION_TASK_REQ
|
Report agent has been offered task, agent not
selected by Unified CCE.
|
|
162
|
OFFER_APPLICATION_TASK_RESP
|
Response to OFFER_APPLICATION_TASK_REQ.
|
|
163
|
START_TASK_IND
|
Report agent has begun task, agent selected
by Unified CCE.
|
|
164
|
START_APPLICATION_TASK_REQ
|
Report agent has begun task, agent not selected
by Unified CCE.
|
|
165
|
START_APPLICATION_TASK_RESP
|
Response to START_APPLICATION_TASK_REQ.
|
|
166
|
PAUSE_TASK_IND
|
Report agent has paused task.
|
|
167
|
RESUME_TASK_IND
|
Report agent has resumed task.
|
|
168
|
WRAPUP_TASK_IND
|
Report agent has entered wrap-up for task.
|
|
169
|
END_TASK_IND
|
Report agent has ended task.
|
|
170
|
AGENT_MADE_NOT_ROUTABLE_EVENT
|
Notify client that agent made not routable for
MRD.
|
|
171
|
AGENT_INTERRUPT_ADVISORY_EVENT
|
Notify client that agent has been interrupted
by noninterruptible task.
|
|
172
|
AGENT_INTERRUPT_ACCEPTED_IND
|
Report acceptance of the interrupt.
|
|
173
|
AGENT_INTERRUPT_UNACCEPTED_IND
|
Report nonacceptance of the interrupt.
|
|
174
|
AGENT_INTERRUPT_DONE_ADVISORY_EVENT
|
Notify client that interrupt has been ended.
|
|
175
|
AGENT_INTERRUPT_DONE_ACCEPTED_IND
|
Report acceptance of interrupt end.
|
|
176
|
CHANGE_MAX_TASK_LIMIT_REQ
|
Change the maximum number of simultaneous tasks
for the agent MRD combination.
|
|
177
|
CHANGE_MAX_TASK_LIMIT_RESP
|
Response to CHANGE_MAX_TASK_LIMIT_REQ.
|
|
178
|
OVERRIDE_LIMIT_REQ
|
Request a task assignment even though it would
exceed agent’s maximum number of simultaneous tasks for the MRD.
|
|
179
|
OVERRIDE_LIMIT_RESP
|
Response to OVERRIDE_LIMIT_REQ.
|
|
180
|
UPDATE_TASK_CONTEXT_IND
|
Update Unified CCE task context.
|
|
181
|
BEGIN_AGENT_INIT_IND
|
Report begin agent and task resynchronization.
|
|
182
|
AGENT_INIT_REQ
|
Report agent’s current state.
|
|
183
|
AGENT_INIT_RESP
|
Response to AGENT_INIT_REQ.
|
|
184
|
END_AGENT_INIT_IND
|
Report end of agent and task resynchronization.
|
|
185
|
TASK_INIT_IND
|
Report task’s state.
|
|
186
|
AGENT_INIT_READY_EVENT
|
Notify client that Unified CCE is ready to receive
agent and task resynchronization messages.
|
|
187
|
GET_PRECALL_MESSAGES_REQ
|
Request any pending PRE-CALL messages.
|
|
188
|
GET_PRECALL_MESSAGES_RESP
|
Response to GET_PRECALL_MESSAGES_REQ.
|
|
189
|
AGENT_LEGACY_PRE_CALL_EVENT
|
Current task context.
|
|
190
|
FAILURE_RESP
|
Failure response to ARM indication messages.
|
|
191
|
BEGIN_TASK_EVENT
|
Indicates that the specified task has entered the
system, either queued, offered, or begun.
|
|
192
|
QUEUED_TASK_EVENT
|
Indicate that the specified task has been queued
in the router.
|
|
193
|
DEQUEUED_TASK_EVENT
|
Indicate that the specified task has been dequeued
from the router.
|
|
194
|
OFFER_TASK_EVENT
|
Indicates that the specified agent has been reserved
to handle the specified task.
|
|
195
|
START_TASK_EVENT
|
Indicates that the specified agent has started handling
the task.
|
|
196
|
PAUSE_TASK_EVENT
|
Indicates that the specified agent has temporarily
suspended handling of the specified task.
|
|
197
|
RESUME_TASK_EVENT
|
Indicates that the specified agent has resumed handling
of the specified task after having previously sent a Pause Task message.
|
|
198
|
WRAPUP_TASK_EVENT
|
Indicates that the specified agent is no longer actively
handling the task but is doing followup work related to the task.
|
|
199
|
END_TASK_EVENT
|
Indicates that the specified agent has ended handling
of the specified task.
|
|
200
|
TASK_DATA_UPDATE_EVENT
|
Update task context for the specified task.
|
|
201
|
TASK_MONITOR_START_REQ
|
Request to start the task monitor with the task
mask in the request message.
|
|
202
|
TASK_MONITOR_START_CONF
|
Response to TASK_MONITOR_START_REQ.
|
|
203
|
TASK_MONITOR_STOP_REQ
|
Request to stop the task monitor with the monitor
ID in the request message.
|
|
204
|
TASK_MONITOR_STOP_CONF
|
Response to TASK_MONITOR_STOP_REQ.
|
|
205
|
CHANGE_TASK_MONITOR_MASK_REQ
|
Request to change the task monitor mask with
the new mask in the request message.
|
|
206
|
CHANGE_TASK_MONITOR_MASK_CONF
|
Response to CHANGE_TASK_MONITOR_MASK_REQ.
|
|
207
|
MAX_TASK_LIFETIME_EXCEEDED_EVENT
|
Unified CCE terminated a task which had exceeded
its configured maximum lifetime. The result is equivalent to the task
ending due to an end task but with a special reason code in the Termination
Call Detail record.
|
|
208
|
SET_APP_PATH_DATA_IND
|
Set or update the application path-specific
data variables available to routing scripts.
|
|
209
|
TASK_INIT_REQ
|
Report task’s state. Use this when a Unified
CCE taskID is not yet assigned to the task because the task began
when the ARM client interface was down.
|
|
210
|
TASK_INIT_RESP
|
Response to the TASK_INIT_REQ message.
|
|
211
|
ROUTE_REGISTER_EVENT
|
Register to receive route requests.
|
|
212
|
ROUTE_REGISTER_REPLY_EVENT
|
Reply to registration message.
|
|
213
|
ROUTE_REQUEST_EVENT
|
Route request for a destination for a call.
|
|
214
|
ROUTE_SELECT_EVENT
|
Supplies a route destination for a route request.
|
|
215
|
ROUTE_END_EVENT
|
End Routing dialog.
|
|
216 to 229
|
Reserved
|
Reserved
|
|
230
|
CONFIG_REQUEST_KEY_EVENT
|
Sent by client to CTI Server, to request configuration
keys for different items.
|
|
231
|
CONFIG_KEY_EVENT
|
Response to previous CONFIG_REQUEST_KEY_EVENT
request.
|
|
232
|
CONFIG_REQUEST_EVENT
|
Sent by client to CTI Server, to receive configuration.
|
|
233
|
CONFIG_BEGIN_EVENT
|
Signifies the beginning of configuration
|
|
234
|
CONFIG_END_EVENT
|
Signifies the end of configuration
|
|
235
|
CONFIG_SERVICE_EVENT
|
Sent by the CTI Server to client, to update information
about a service or application.
|
|
236
|
CONFIG_SKILL_GROUP_EVENT
|
Sent by the CTI Server to client, to update information
about skill group configuration.
|
|
237
|
CONFIG_AGENT_EVENT
|
Request sent by the CTI Server to client, to update
information about agent.
|
|
238
|
CONFIG_DEVICE_EVENT
|
Request sent by the CTI Server to client, to update
information about a device.
|
|
239 to 241
|
Reserved
|
Reserved
|
|
242
|
TEAM_CONFIG_REQ
|
Request sent by client to CTI server, to request
team configuration data.
|
|
243
|
TEAM_CONFIG_EVENT
|
Response to previous TEAM_CONFIG_REQ request.
|
|
244
|
TEAM_CONFIG_CONF
|
Sent by the CTI Server to client, to mark end of
team configuration data.
|
|
245
|
CONFIG_CALL_TYPE_EVENT
|
Sent by the CTI server to client, to provide information
about a call type.
|
|
246 to 247
|
Reserved
|
Reserved
|
|
248
|
CALL_AGENT_GREETING_EVENT
|
Status Notification of Agent Greeting request.
|
|
249
|
AGENT_GREETING_CONTROL_REQ
|
Stop the greeting that is playing; disable or
enable the Agent Greeting feature for this current sign-in session.
|
|
250
|
AGENT_GREETING_CONTROL_CONF
|
Confirmation of AGENT_GREETING_CONTROL_REQ.
|
|
251 to 253
|
Reserved
|
Reserved
|
|
254
|
CONFIG_MRD_EVENT
|
Sent by the CTI server to client, to provide information
about a Media Routing Domain.
|
|
255
|
GET_AGENT_TASKS_REQ
|
Request sent to obtain an agent's Tasks list in a specified MRD. The message acts as an indication to a PG that the client
has reconnected; the PG then recalculates the agent’s state based on the Tasks the agent has. If there are no tasks, the agent
state is Not-Ready.
|
|
256
|
AGENT_TASKS_RESP
|
Sent by the CTI Server to client, as a response to a previous GET_AGENT_TASKS_REQ message.
|
|
257
|
SNAPSHOT_TASK_REQ
|
Request sent to obtain information about a specified agent's task.
|
|
258
|
SNAPSHOT_TASK_RESP
|
Sent by the CTI Server to client, as a response to a previous SNAPSHOT_TASK_REQ message.
|
|
259
|
Reserved
|
Reserved
|
|
260
|
CONFIG_PERIPHERAL_EVENT
|
Configuration message for peripheral devices.
|
|
261
|
CONFIG_AGENT_DESK_SETTINGS_EVENT
|
Configuration message for Agent Desk Settings.
|
|
262 -267
|
Reserved
|
Reserved.
|
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