This release expands capacity limits and now supports deployments with as many as 24,000 users and up to 48,000 skill groups.

This release adds default domain provisioning for Unified CCE Non-SSO supervisor users. If a default domain is set, a supervisor account can be created or updated without a domain name in the login field. The default domain is appended to the user without changing the user’s login name. The system then validates the user’s login name against the Global Catalog (GC) that was configured for that UCCE cluster. Once configured, the supervisor can sign into the application without having to provide an email ID or domain in their login.

This release adds support for ECC Payloads. Expanded call context (ECC) variables store values associated with a contact, which are normally determined and recorded during a call. With ECC payloads, a system integrated with Unified CCE can more easily and efficiently send ECC variables over any specific communication path by placing the variables in an ECC payload. An ECC payload can be up to 2000 bytes in size. ECC Payload provisioning is only available via the Resource Manager Gadget.

This is the last release for the Legacy Resource manager and there will be no enhancements for it in future releases. All tasks previously performed in the Legacy Resource Manager should now be performed in the current Resource Manager Gadget interface.