- Port Utilization in System Services for Unified CCE for Release 12.5(1)
- Port Utilization in Contact Center Enterprise for Unified CCE for Release 12.5(1)
- Port Utilization in Unified CVP for Unified CCE for Release 12.5(1)
- Port Utilization in Cisco VVB for Unified CCE for Release 12.5(1)
- Port Utilization in Finesse for Unified CCE for Release 12.5(1)
- Port Utilization in Customer Collaboration Platform for Unified CCE for Release 12.5(1)
- Port Utilization in Unified Intelligence Center for Unified CCE for Release 12.5(1)
- Port Utilization Table Columns
- Unified CCE and Packaged CCE Port Utilization
- Unified CCMP Port Utilization
- Unified CRM Connectors Port Utilization
Port Utilization Table Columns
The columns in the port utilization tables in this document describe the following:
- Listener (Process or Application Protocol)
A value representing the server or application and where applicable, the open or proprietary application protocol.
- Listener Protocol and Port
An identifier for the TCP or UDP port that the server or application is listening on, along with the IP address for incoming connection requests when acting as a server.
- Remote Device (Process or Application Protocol)
The remote application or device making a connection to the server or service specified by the protocol.
- Remote Port
The remote port is used to make an outgoing connection to the corresponding listener port.
- Traffic Direction
The direction that traffic flows through the port: Inbound, Bidirectional, Outbound.
Note |
|
Unified CCE and Packaged CCE Port Utilization
This table includes information for Unified CCE and CTI OS.
Some port definitions use a formula. For example:
TCP 40007 + (Instance Number * 40)
In this example, instance 0 uses port 40007, instance 1 uses port 40047, instance 2 uses port 40087, and so on.
Note | In the following table, PG1, PG2, and PG3 are not specific PG numbers or DMP IDs. They are the order in which the PGs get installed. |
Note | This document does not include the Enterprise Chat and Email (ECE) port details. For more information on ECE ports, see the ECE documentation at: https://www.cisco.com/c/en/us/support/customer-collaboration/cisco-enterprise-chat-email/tsd-products-support-series-home.html. |
Listener (Process or Application Protocol) | Listener Protocol and Port | Remote Device (Process or Application Protocol) | Remote Port | Traffic Direction | Notes | ||
---|---|---|---|---|---|---|---|
Router (side B) (MDS) | Private low:
Private medium:
Private high:
State Xfer for CIC:
State Xfer for HLGR:
State Xfer for RTR:
UDP 39500-39999 State Xfer for DBAgent:
| Router (side A) (MDS) | Bi-directional | Private network at the central controller site
| |||
Router (side B) (MDS) | MDS process port TCP 41000 | MDS process client | Bi-directional | ||||
Router (side B) (MDS) | MDS state transfer port TCP 41001 | MDS process client (synchronized) | Bi-directional | ||||
Router (side A and B) (DB Worker) | DB Worker process port UDP 445 | DB Worker process client | Bi-directional | ||||
ICM PG1 (side A and B) (pgagent) | TCP 43006 + (instance number * 40) | ICM PG1 (Opposite Side: A or B) (pgagent) | Bi-directional | Public network (test-other-side) | |||
ICM PG2 (side A and B) (pgagent) | TCP 45006 + (instance number * 40) | ICM PG2 (Opposite Side: A or B) (pgagent) | Bi-directional | Public network (test-other-side) | |||
ICM PG3 (side A and B) (pgagent) | TCP 47506 + (instance number * 40) | ICM PG3 (Opposite Side: A or B) (pgagent) | Bi-directional | Public network (test-other-side) | |||
ICM PG1 (side A and B) (MDS) |
UDP 39500-39999 | ICM PG1 (Opposite Side: A or B) | Bi-directional | Private network
| |||
ICM PG2 (side A and B) (MDS) |
UDP 39500-39999 | ICM PG2 (Opposite Side: A or B) | Bi-directional | Private network
| |||
ICM PG3 (side A and B) (MDS) |
UDP 39500-39999 | ICM PG3 (Opposite Side: A or B) | Bi-directional | Private network
| |||
ICM PG1 (side B) (MDS) | MDS process port TCP 43000 | MDS process client | Bi-directional | ||||
ICM PG1 (side B) (MDS) | MDS state transfer port TCP 43001 | MDS process client (synchronized) | Bi-directional | ||||
ICM PG2 (side B) (MDS) | MDS process port TCP 45000 | MDS process client | Bi-directional | ||||
ICM PG2 (side B) (MDS) | MDS state transfer port TCP 45001 | MDS process client (synchronized) | Bi-directional | ||||
ICM PG3 (side B) (MDS) | MDS process port TCP 47500 | MDS process client | Bi-directional | ||||
ICM PG3 (side B) (MDS) | MDS state transfer port TCP 47501 | MDS process client (synchronized) | Bi-directional | ||||
Router (side A) (MDS) | Private low:
Private medium:
Private high:
State Xfer for CIC:
State Xfer for HLGR:
State Xfer for RTR:
UDP 39500-39999 State Xfer for DBAgent:
| Router (side B) (MDS) | Bi-directional | Private network at the central controller site
| |||
Router (side A) (MDS) | MDS process port TCP 40000 | MDS process client | Bi-directional | ||||
Router (side A) (MDS) | MDS state transfer port TCP 40001 | MDS process client (synchronized) | Bi-directional | ||||
ICM PG1 (side A) (MDS) | MDS process port TCP 42000 | MDS process client | Bi-directional | ||||
ICM PG1 (side A) (MDS) | MDS state transfer port TCP 42001 | MDS process client (synchronized) | Bi-directional | ||||
ICM PG2 (side A) (MDS) | MDS process port TCP 44000 | MDS process client | Bi-directional | ||||
ICM PG2 (side A) (MDS) | MDS state transfer port TCP 44001 | MDS process client (synchronized) | Bi-directional | ||||
ICM PG3 (side A) (MDS) | MDS process port TCP 46000 | MDS process client | Bi-directional | ||||
ICM PG3 (side A) (MDS) | MDS state transfer port TCP 46001 | MDS process client (synchronized) | Bi-directional | ||||
Router (side A) DMP (ccagent) |
UDP 39500-39999 | ICM PG (pgagent) | Bi-directional | Public network connecting the PG to the central controller Router to pre-5.0 PG communication.
| |||
Router (side B) DMP (ccagent) |
UDP 39500-39999 | ICM PG (pgagent) | Bi-directional | Public network connecting the PG to the central controller Router to pre-5.0 PG communication.
| |||
Router A (rtfeed) | TCP 40007 + (instance number * 40) | Administration & Data Server | Bi-directional | Real-time feed | |||
Router B (rtfeed) | TCP 41007 + (instance number * 40) | Administration & Data Server | Bi-directional | Real-time feed | |||
Logger (side A) | TCP 40026 + (instance number * 40) TCP 40028 + (instance number * 40) | Administration & Data Server Historical Data Server (HDS) | Bi-directional | Replication | |||
Logger (side A) | TCP 40032 + (instance number * 40) | Dialer and Import | Bi-directional | Campaign Manager EMT port to Dialer | |||
Logger (side B) | TCP 41026 + (instance number * 40) TCP 41028 + (instance number * 40) | Administration & Data Server Historical Data Server (HDS) | Bi-directional | Replication | |||
Logger (side B) | TCP 41036 + (instance number * 40) | Dialer and Import | Bi-directional | Campaign Manager EMT port to Dialer | |||
Primary Administration & Data Server (rtfeed) | TCP 48008 + (instance number * 40) | Administration client | Bi-directional | Real-time feed | |||
Secondary Administration & Data Server (rtfeed) | TCP 49008 + (instance number * 40) | Administration client | Bi-directional | Real-time feed | |||
Contact Sharing | TCP 61616 | Active MQ for Live Data | TCP 61616 | Bidirectional | |||
CICM Router (side A) (INCRPNIC) | UDP 40025 + (instance number * 40) | NAM Router (CIC) | Bi-directional | Public network connecting the NAM to the CICM | |||
CICM Router (side B) (INCRPNIC) | UDP 41025 + (instance number * 40) | NAM Router (CIC) | Bi-directional | Public network connecting the NAM to the CICM | |||
CSFS | TCP 40015 | CSFS duplexed peer | Bi-directional | CSFS event synchronization link | |||
Logger Recovery Process (side A) | 41013 + (instance number *40) | Bi-directional | |||||
Logger Recovery Process (side B) | 40013 + (instance number *40) | Bi-directional | |||||
Diagnostic framework | TCP 7890 | Any client that is requesting information from the diagnostic service. | Bi-directional | This serviceability component is installed on major CCE component servers (e.g. router, logger, PG, and Administration and Data Servers) |
Listener (Process or Application Protocol) | Listener Protocol and Port | Remote Device (Process or Application Protocol) | Remote Port | Traffic Direction | Notes |
---|---|---|---|---|---|
MSSQL | TCP 1433 | Logger Distributor | Bi-directional |
Listener (Process or Application Protocol) | Listener Protocol and Port | Remote Device (Process or Application Protocol) | Remote Port | Traffic Direction | Notes |
---|---|---|---|---|---|
RTP for SIP | UDP ports in a range based on these formulas:
You can set RTPPortRangeStart in the registry key: RTPPortRangeStart. | Voice gateway | Bi-directional | Receive ports for reservation calls. Use the following registry key to select and configure UDP ports: RTPPortRangeStart | |
TFTP | TFTP server | UDP 69 | Bi-directional | ||
TFTP file transfer | Ephemeral | Bi-directional | |||
MR PG | TCP 38001+ (instance number) | Dialer | Bi-directional | The MR PG connects to the SIP Dialer using this port. | |
Dialer (SIP) | 5060 and "SIPDialerPortBaseNumber + instance number" | Voice Gateway or SIP Proxy | Bi-directional | Set in the SIPServerPortNumber registry key. |
Listener (Process or Application Protocol) | Listener Protocol and Port | Remote Device (Process or Application Protocol) | Remote Port | Traffic Direction | Notes |
---|---|---|---|---|---|
GED-188 (CTI Server) unsecured | Side A TCP 42027 + (instance number * 40) Side B TCP 43027 + (instance number * 40) | Finesse Cisco Outbound Dialer ARM Interface CTI OS Server | Bi-directional | CTI OS is only supported for TDM and System PG. | |
GED-188 (CTI Server) secured | Side A TCP 42030 + (instance number * 40) Side B TCP 43030 + (instance number * 40) | Finesse Cisco Outbound Dialer ARM Interface CTI OS Server | Bi-directional | CTI OS is only supported for TDM and System PG. | |
CTI OS Server | TCP 42028 | CTI OS Client CTI OS Server Peers CAD Desktop Cisco Sync Service | Bi-directional | Applicable to first CTI OS instance. Multi-instance CTI OS and Cisco Unified Contact Center Hosted require a custom port be defined. | |
CTI OS Server | TCP 42028 | CTI OS Client CTI OS Server Peers Cisco Sync Service | Bi-directional | CTI OS is only supported for TDM and System PG. Applicable to first CTI OS instance. Multi-instance CTI OS require a custom port be defined. | |
CTI OS Supervisor Desktop | UDP 39200 | CTI OS Client | Bi-directional | Desktop Silent Monitoring CTI OS Supervisor Desktop is only supported for System PG. | |
CTI OS Silent Monitor Service | TCP 42228 | CTI OS Client | Bi-directional | CTI OS Silent Monitor Service is only supported for System PG. | |
Cisco Enterprise Data Store | TCP 42228 | Siebel server | Bi-directional | Support for screen call context |
Listener (Process or Application Protocol) | Listener Protocol and Port | Remote Device (Process or Application Protocol) | Remote Port | Traffic Direction | Notes | ||
---|---|---|---|---|---|---|---|
IP Process Communications | |||||||
CTI/QBE | TCP 2748 | Bi-directional | JTAPI | ||||
Customer Voice Portal - Call Server Cisco Unified IP-IVR | PG, VRU PIM (GED-125) | TCP 5000-5001 | Bi-directional | Unified ICM/IVR message interface, VRU PIM | |||
CCE PG | TCP 2789 | Unified CM | Bi-directional | JTAPI application server | |||
Media Routing process | MR PIM | TCP 38001 | Bi-directional | ||||
TDM Process Communications
| |||||||
Aspect PIM | Aspect ACD | TCP 8000 | Bi-directional | Used by real-time bridge | |||
Aspect Contact Center server PIM | Aspect Contact Center server | TCP 6101 TCP 6102 TCP 9001 | Bi-directional | Application bridge Event link | |||
Avaya ACD CMS | TCP 6060-6070 | Avaya PIM | TCP 5678 | Bi-directional | Event link | ||
MIS Process | TCP 3000-3030 | VRU | Bi-directional | Connects to CTI server, listens for VRU PIM | |||
Avaya Aura Contact Center (AACC) PIM | Avaya ACD | TCP 3000 | Bi-directional | ||||
UCCE System PG / CTI Server | TCP 42027 | UCCE Gateway PIM | Bi-directional | Port number is configurable |
Note | For port utilization information about Network Interface Controllers (NICs), refer to the TCP/IP-based NIC System Management Guide Supplements and setup parameters of the NIC or SCP connections. |
Listener (Process or Application Protocol) | Listener Protocol and Port | Remote Device (Process or Application Protocol) | Remote Port | Traffic Direction | Notes |
---|---|---|---|---|---|
RPC | TCP 135 UDP 135 | Bi-directional | |||
NetBIOS Session | TCP 139 | Bi-directional | |||
NetBIOS Name Resolution | TCP 137 UDP 137 | Bi-directional | |||
NetBIOS Netlogon/ Browsing | UDP 138 | Bi-directional | |||
SMB | TCP 445 UDP 445 1 | Bi-directional | |||
LDAP | TCP 389 UDP 389 | Bi-directional | |||
LDAP SSL | TCP 636 | Bi-directional | |||
LDAP GC | TCP 3268 | Bi-directional | |||
LDAP GC SSL | TCP 3269 | Bi-directional | |||
Active Directory Web Services | TCP 9389 UDP 9389 | Bi-directional | Powershell uses this port. | ||
DNS | TCP 53 UDP 53 | Bi-directional | |||
Kerberos | TCP 88 UDP 88 | Bi-directional | |||
SQL Server | TCP 1433 UDP 1434 | Bi-directional | For more information, see Configure the Windows Firewall to Allow SQL Server Access in Microsoft documentation. |
- DB Worker uses UDP 445. This port is also used for named pipes connectivity. ↩
Note | For more information on Windows authentication, see Service overview and network port requirements for the Windows in Microsoft documentation. |
Listener (Process or Application Protocol) | Listener Protocol and Port | Remote Device (Process or Application Protocol) | Remote Port | Traffic Direction | Notes |
---|---|---|---|---|---|
SNMP-Trap | UDP 162 | Bi-directional | |||
Syslog | UDP 514 | Bi-directional | |||
Telnet | TCP 23 | Bi-directional | |||
RDP (Terminal Services) | TCP 3389 | Bi-directional | |||
pcAnywhere | TCP 5631 UDP 5632 | Bi-directional | |||
VNC | TCP 5900 TCP 5800 (Java HTTP) | Bi-directional | RealVNC | ||
Unified CCE Servers | ICMP | Unified CCE Servers | Bi-directional | Inter-server communication |
Listener (Process or Application Protocol) | Listener Protocol and Port | Remote Device (Process or Application Protocol) | Remote Port | Traffic Direction | Notes |
---|---|---|---|---|---|
VPN/terminal services | TCP 3389 | Call recording server | Bi-directional |
Listener (Process or Application Protocol) | Listener Protocol and Port | Remote Device (Process or Application Protocol) | Remote Protocol and Port | Traffic Direction | Notes |
---|---|---|---|---|---|
Router (side A and B) (TIP Event) | Router A: 40034 + (instance number * 40) Router B: 41034 + (instance number * 40) | CUIC/Live Data | Bi-directional | Public network Live Data Events. | |
Router (side A and B) (TIP TOS) | Router A: 40035 + (instance number * 40) Router B: 41035 + (instance number * 40) | CUIC/Live Data | Bi-directional | Public network Live Data Test Other Side. | |
ICM PG1 (side A and B) (TIP Event) 2 | Side A: 42034 + (instance number * 40) Side B: 43034 + (instance number * 40) | CUIC/Live Data | Bi-directional | Public network Live Data Events. | |
ICM PG2 (side A and B) (TIP Event) | Side A: 44034 + (instance number * 40) Side B: 45034 + (instance number * 40) | CUIC/Live Data | Bi-directional | Public network Live Data Events. | |
ICM PG1 (side A and B) (TIP TOS) | Side A: 42035 + (instance number * 40) Side B: 43035 + (instance number * 40) | CUIC/Live Data | Bi-directional | Public network Live Data Test Other Side. | |
ICM PG2 (side A and B) (TIP TOS) | Side A: 44035 + (instance number * 40) Side B: 45035 + (instance number * 40) | CUIC/Live Data | Bi-directional | Public network Live Data Test Other Side. |
- The ports for TIP/TOS connections are assigned based on the order in which the PG pair (side A/B) is installed on the same server. For example, the first PG pair (PG1 Side A/B) installed, is assigned TIP base ports 42034 and 43034 respectively. The second PG pair (PG2 Side A/B) installed, is assigned ports 44034 and 45034 respectively. The same assignment is applicable to TOS ports as well. ↩
Port Utilization in Cisco Cloud Connect
Listener (Process or Application Protocol) | Listener Protocol and Port | Remote Device (Process or Application Protocol) | Remote Port | Traffic Direction | Notes |
---|---|---|---|---|---|
Cisco Unified Web Proxy Service (HTTPS) | TCP 8445 | Applications | - | Inward from applications to Cloud Connect Services. |
Listener (Process or Application Protocol) | Listener Protocol and Port | Remote Device (Process or Application Protocol) | Remote Port | Traffic Direction | Notes |
---|---|---|---|---|---|
CherryPoint Service | TCP 3551 | CherryPoint Service on the other node in the same cluster. | Bidirectional | CherryPoint services use this port for secure cluster management. | |
EvaPoint Service | TCP 4551 | EvaPoint Service on the other node is the same cluster. | Bidirectional | EvaPoint services use this port for secure cluster management. |
(Process or Application Protocol) | Protocol and Port | Remote Device (Process or Application Protocol) | Remote Port | Traffic Direction | Notes |
---|---|---|---|---|---|
CloudConnectMgmt | Fusion Management Service | TCP 443 | |||
CloudConnectMgmt | WxCC Services https://*.ciscoservice.com | TCP 443 | |||
CloudConnectMgmt | Webex Identity https://idbroker.webex.com | TCP 443 | |||
CherryPoint | Webex Experience Management | TCP 443 | Get remote host address from the Webex Experience Management |
Unified CCMP Port Utilization
Listener (Process or Application Protocol) | Listener Protocol and Port | Remote Device (Process or Application Protocol) | Remote Port | Traffic Direction | Notes |
---|---|---|---|---|---|
CCMP Web/Application server A/B | |||||
SQL | TCP 1433 | CCMP DB server A/B | Standard SQL connection | ||
LDAP (Domain Controller) | UDP 389 TCP 389 | Integrated Configuration Environment (ICE) | Used to read AD account information for supervisor provisioning | ||
CCMP Database server A/B | |||||
SQL | TCP 1433 | CCMP DB server A/B | Standard SQL Connection and for SQL replication | ||
TCP 1433 | CCE/CCH Administration and Data server side A/B | For import of CCE/CCH dimension data | |||
*MSDTC | TCP 135 | CCMP DB sever A/B | TCP 1024-5000 | For the CCMP audit archive job | |
SMB over IP (CVP Media Server) | UDP 445* TCP 445 | Integrated Configuration Environment | For CVP file upload file replication | ||
* Also used for named pipes connectivity. |
These assume the Server Name field in ICE is configured with either a TCP/IP address or DNS name (hence no NETBIOS port requirements).
Ports are also required to access all Unified Contact Center Management Portal servers for support reasons (either pcAnywhere or terminal services).
Note | This list does not include standard Windows ports such as DNS and Kerberos. |
* MSDTC response ports by default use a dynamically allocated port in the range of 1024 to 5000. You can configure this range creating the HKEY_LOCAL_MACHINE\Software\Microsoft\Rpc\Internet location registry key and adding the following registry values:
Ports (REG_MULTI_SZ) - specify one port range per line, for example, 3000-3005
PortsInternetAvailable (REG_SZ) - always set this value to "Y" (do not include the quotes)
UseInternetPorts (REG_SZ) - always set this value to "Y" (do not include the quotes)
Unified CRM Connectors Port Utilization
Listener (Process or Application Protocol) | Listener Protocol and Port | Remote Device (Process or Application Protocol) | Remote Protocol and Port | Traffic Direction | Notes |
---|---|---|---|---|---|
CRM DataStore for SAP | TCP 42029 | CRM Connector for SAP |
Listener (Process or Application Protocol) | Listener Protocol and Port | Remote Device (Process or Application Protocol) | Remote Protocol and Port | Traffic Direction | Notes |
---|---|---|---|---|---|
MSCRM Server | TCP 81 | MSCRM Client | MSCRM only. | ||
CRM Connector Server | TCP 5666 | CRM Adapters | Configurable in \Program Files\Cisco\CRM Connector\MCIS\Config.ini | ||
.NET Adapter | TCP 5558 | Agent Desktop | Remoting Port. | ||
CRM Connector Server | TCP 42027 | Cisco CTI Server | Default port for side A. Configurable in the Config.ini file [CTIModule Setting] Port_A. | ||
CRM Connector Server | TCP 44027 | Cisco CTI Server | Default port for side B. Configurable in the Config.ini file [CTIModule Setting] Port_B. | ||
CRM Connector Server | TCP 65372 | Server Administration Tool | Configurable under \Program Files\Cisco\CRM Connector\MCIS\Config.ini and \Program Files\Cisco\CRM Connector\ Server Administration Tool\WebComponent\ server.config |