Active Directory for Unified ICM/CCE
Microsoft Windows Active Directory (AD) is a Windows Directory Service that provides a central repository to manage network resources. Based on the registry settings, Unified ICM uses AD to control user access rights to perform setup, configuration, and reporting tasks. AD also grants permissions for different components of the system software to interact; for example, it grants permissions for a Distributor to read the Logger database.
This document provides details of how the system software uses AD.
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This document does not provide detailed information on AD. Unified ICM administrators must be familiar with the Microsoft AD. See Microsoft documentation for details on Microsoft AD. |
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This guide uses the term "Unified ICM" to generically refer to Unified Contact Center Enterprise (Unified CCE) or Hosted (Unified CCH) and Cisco Unified Intelligent Contact Management Enterprise or Hosted. |
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Unified CCE no longer creates or deletes Active Directory user accounts. You can manage these user accounts within their active Directory infrastructure. |