Change Limits for Calls Per Second to Support 36000 Agents
Each Unified CCE instance database contains Configuration Limit scalability records. Supporting up to 36000 active agents requires the modification of the following records:
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Call Per Second rate
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Deployment Max CPS
You can change the values for these records using the Configuration Limit tool, which modifies the Configuration_Limit Database table.
The Configuration Limit tool is a command-line utility tool from the bin directory of all Unified ICM and Unified CCE Administration & Data Servers. You must have privileges for the Setup or Config Groups in the Active Directory for the chosen Unified CCE instance.
Note |
Using the Configuration Limit tool, you can only change the ConfigLimitCurrentValue. You cannot change the ConfigLimitDefaultValue. |
Procedure
Step 1 |
In the Windows Run dialog, type configlimit, and then click Enter.
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Step 2 |
To view currently configured parameter limits, run the following command: |
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Step 3 |
To change the calls per second limit, run a command in the following format: Where
To set the maximum supported Calls per Second capacity support for congestion control: To set the maximum supported Calls per Second for this Deployment Type: |