When using the AgentCfg.exe tool to import data, the input files must be
formatted as described below. Note that the _ _TABLE and _ _COLUMNS entries, and the
line below each are together considered the header. The header is not always required.
The beginning of this section indicates when headers are needed.
Agent Configuration Data File
The input file must contain the list of all the agents configured on
the ACD for that peripheral in the following format:
_ _TABLE
Agent
Indicates the name of the table to which the data will be configured.
The table name is always
Agent (do not change this line).
_ _COLUMNS
Indicates the tab-delimited column names that correspond to the data
values (do not change this line). The columns need to be in the order shown
below:
PeripheralNumber<tab>FirstName<tab>LastName<tab>Description<tab>PeripheralName
1045<tab>F1045<tab>L1045<tab>Auto Configured
by Router<tab>F1045.L1045
1046<tab>F1046<tab>L1046<tab>Auto Configured
by Router<tab>F1046.L1046
1047<tab>F1047<tab>L1047<tab>Auto Configured
by
Router<tab>F1047.L1047<eof>
The following indicates the tab delimited data values that correspond to
the column names:
1045<tab>F1045<tab>L1045<tab>Auto Configured
by Router<tab>F1045.L1045
Skill Group Member Configuration Data File
Note that the __TABLE and __COLUMNS entries and the line below each are together
considered the header. The header is not always required.
The input file contains the list of all the skill group member data as
a relation between skill group and agents, which configured on the ACD for that
peripheral in the following format:
_ _TABLE
Skill_Group_Member
Indicates the name of the table to which the data will be configured.
The table name is always
Skill_Group_Member (do not change this line).
_ _COLUMNS
Indicates the tab delimited column names that correspond to the data
values (do not change this line). The columns need to be in the order shown below.
SkillGroupEnterpriseName <tab> AgentPeripheralNumber
SkillGroupExterprise1<tab>1045 SkillGroupExterprise2<tab>1046
SkillGroupExterprise1<tab>1046
SkillGroupEnterpriseName is the ExterpriseName of the skill group that the agent belongs to.
AgentPeripheralNumber is the agent's login ID assigned at the switch,
which is the same as the above Agent Peripheral Number.
The following indicates the tab delimited data values that correspond to
the column names:
SkillGroupExterprise1<tab>1045