Overview
Virtual Agent–Voice for Dialogflow CX leverages Google's Dialogflow CX service that allows designing virtual voice agents and creating and connecting complex IVR call flows.
Using Google Dialogflow CX, multiple agents can be created under the same Project ID and can be accessed and managed for different lines of business with a single Google account. For more information, refer to the Google Dialogflow CX documentation at https://cloud.google.com/dialogflow/cx/docs.
The DialogflowCX element of Cisco Unified Call Studio is used to engage Google's Dialogflow CX services.
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