Change History
This table lists the major changes made to this guide. The most recent changes appear at the top.
Changes |
Section |
Date |
---|---|---|
Increased configuration limit for active mobile agents with call-by-call connections per agent PG |
Agent Limits PG Agent Capacity with Mobile Agents |
March, 2021 |
Removed restriction on Cisco Business Edition use for 2000 Agents Reference Designs |
2000 Agents in Unified CCE Reference Designs |
March 22, 2019 |
Added information for Cisco UCS C240 M5SX servers. |
|
June 29, 2018 |
Updated bullet on Global Topology for the 2000 Agent Reference Design. |
2000 Agents |
January 15, 2018 |
Updated VVB sizing information. |
Cisco Virtualized Voice Browser Sizing |
December 18, 2017 |
Added Enterprise Skill Groups limit as 4000 in the table. |
Precision Queue and Skill Group Limits |
October 17, 2017 |
Added information on Application Gateway feature. |
Integrated Features Design Considerations for Integrated Features |
October 11, 2017 |
Added SAML 2.0 information under SSO. |
Single Sign-On (SSO) Considerations |
September 18, 2017 |
Initial Release of document |
August 24, 2017 |
|
Changes to configuration limits |
Configuration Limits and Feature Availability for Reference Designs |
|
Expanded Outbound Option high availability options added. |
Cisco Outbound Option Cisco Outbound Option Considerations |
|
Added a note stating that the CUBE allocates a DSP for each outbound dialer call, whether or not the CPA is enabled. |
SIP Dialer Design Considerations |
|
Added UCCE: 2000 Agent deployment type and updated dynamic sizing limits. |
Reference Designs and Deployment Types Dynamic Limits for Skill Groups and Precision Queues Per Agent |
|
Added information on sizing CUBE. |
Sizing Gateways for Contact Center Enterprise Solutions |
|
The information that the Unified CM Cross Cluster Extension Mobility feature is not supported for off-box Unified CM deployments was removed. |
2000 Agents in Unified CCE Reference Designs |