Release Notes for Packaged Contact Center Enterprise Solution, Release 12.0(1)

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Updated:: November 21, 2019

Cisco SocialMiner

The standalone SocialMiner features such as Facebook page, Twitter, RSS Feeds, Standalone single session chat, associated features like filters and notifications have been removed from release 12.0. However, you can still use SocialMiner interface to encrypt MR.

New Features

None.

Updated Features

None.

Important Notes

None.

Deprecated Features

None.

Removed and Unsupported Features

The support for monitoring of Facebook fan pages, Twitter, and RSS feeds from SocialMiner for all Customer Journey Solutions customers is removed in Cisco SocialMiner 11.6(2) and later. This is applicable ONLY to the social media feed integration to SocialMiner. The field notice in this regard is available at, https://www.cisco.com/c/en/us/support/docs/field-notices/702/fn70274.html.

The standalone SocialMiner features such as Facebook page, Twitter, RSS Feeds, Standalone single session chat, associated features like filters and notifications have been removed from release 12.0.

Third Party Software Impacts

None.

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