Installation Tasks
This section provides tasks to create and set up virtual machines (VM) of various components that are required for the Packaged CCE 2000 Agents installation. For information about creating VMs on the appropriate data centers for specific components, see the Unified CCE Reference Designs section in the Solution Design Guide for Cisco Packaged Contact Center Enterprise.
 Note |
If your Reference Design layout is on the Cisco HX220c-M5SX or Cisco HX220c-M6S servers, auto-discovery (to identify and validate the components on ESXi servers) is based only on the first node of the Hyperflex cluster. |
Note |
If you have Cisco UCS C240 M5SX or Cisco UCS C240 M6SX or Cisco HX220c-M5SX or Cisco HX220c-M6S Tested Reference Configuration or Specification-Based hardware, make sure that the following core components are added on-box without changing the default annotations:
The following terms are reserved for core component annotations: Cisco, Finesse, CUIC, and CVP. Do not use these reserved terms in the annotations of any of the non-core component VMs. |
Note |
Take a backup of the VM Snapshot before installing the Packaged CCE software, because uninstallation support is not provided. |
The table outlines the Packaged CCE 2000 Agents installation tasks.
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Component Installation Tasks |
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1 |
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2 |
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3 |
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4 |
Create VMs for the Cisco Unified Customer Voice Portal Servers |
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5 |
Create VM for Cisco Unified Communications Manager Publisher |
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6 |
Create VM for Cisco Unified Communications Manager Subscriber |
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7 |
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8 |
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9 |
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10 |
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11 |
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12 |
(Optional) Create VM for Cloud Connect Publisher |
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13 |
(Optional) Create VM for Cloud Connect Subscriber |
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14 |
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15 |
(Optional) Install Media Server |
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16 |
(Optional) Install Enterprise Chat and Email |
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17 |
(Optional) Install the External HDS |
For the post installation configurations of each component, see Post Installation Configuration section in the Cisco Packaged Contact Center Enterprise Administration and Configuration Guide at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_5_1/configuration/guide/pcce_b_admin-and-config-guide_12_5/pcce_b_admin-and-config-guide_12_5_chapter_01.html.
Create Virtual Machines for Components
Create VM for Unified CCE PG
Follow this sequence of tasks to create a virtual machine for the Unified CCE PG.
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Sequence |
Task |
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1 |
Using Packaged-CCE-UCCE.ova, Create a Virtual Machine from the OVA. Select Medium PG from the drop-down list. |
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2 |
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3 |
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4 |
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5 |
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6 |
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7 |
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8 |
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9 |
Create VM for Unified CCE Rogger
Follow this sequence of tasks to create a virtual machine for the Unified CCE Rogger.
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Sequence |
Task |
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1 |
Using Packaged-CCE-UCCE.ova, Create a Virtual Machine from the OVA. Select Rogger from the drop-down list. |
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2 |
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3 |
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4 |
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5 |
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6 |
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7 |
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8 |
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9 |
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10 |
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11 |
Create VM for Unified CCE AW-HDS-DDS
Follow this sequence of tasks to create a virtual machine for the Unified CCE AW-HDS-DDS.
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Sequence |
Task |
|---|---|
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1 |
Using Packaged-CCE-UCCE.ova, Create a Virtual Machine from the OVA. Select AW-HDS-DDS from the drop-down list. |
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2 |
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3 |
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4 |
Configure Network Adapter for Unified CCE AW-HDS-DDS, AW-HDS, HDS-DDS |
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5 |
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6 |
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7 |
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8 |
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9 |
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10 |
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11 |
Create VMs for the Cisco Unified Customer Voice Portal Servers
Follow this sequence of tasks to create the virtual machines for the Unified CVP Servers. Each Unified CVP Server combines the Unified CVP Call Server, Media Server, and VXML Server functionality.
| Sequence |
Task |
|---|---|
| 1 |
Using Packaged-CCE-CVP.ova, Create a Virtual Machine from the OVA. From the drop-down list:
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| 2 |
Install Microsoft Windows Server NTP configuration is required if this machine is not in the same domain as the Unified CCE Roggers, AWs, and PGs. See NTP and Time Synchronization. |
| 3 | |
| 4 | Configure Network Adapters for Cisco Unified CVP |
| 5 | |
| 6 | Install Antivirus Software |
| 7 | Run Windows Updates |
| 8 | Install Cisco Unified CVP Server |
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9 |
Install Media Server
If the Media Server is external, install the following on the Media Server:
| Sequence |
Installation Tasks |
|---|---|
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1 |
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2 |
Create VM for Cisco Unified Communications Manager Publisher
Follow this sequence of tasks to create the virtual machine for the Unified Communications Manager Publisher.
Note |
For the Cisco UCS C240 M4SX Server, the Unified Communications Manager (CUCM) 12.5 and above installation must be off-box. |
| Sequence |
Task |
|---|---|
| 1 |
Using Packaged-CCE-CUCM.ova. Create a Virtual Machine from the OVA. Select CUCM 10000 user node from the drop-down list. |
| 2 | |
| 3 |
Install the Unified Communications Manager Publisher. See Install Publishers/Primary Nodes of VOS-Based Contact Center Applications. |
| 4 | |
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5 |
Configure the Cluster for Cisco Unified Communications Manager |
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6 |
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7 |
Generate and install the Unified Communications Manager License. |
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8 |
Create VM for Cisco Unified Communications Manager Subscriber
Follow this sequence of tasks to create the virtual machine for the Cisco Unified Communications Manager Subscriber.
| Sequence |
Task |
|---|---|
| 1 |
Using Packaged-CCE-CUCM.ova, Create a Virtual Machine from the OVA. Select CUCM 7500 user node from the drop-down list. |
| 2 | |
| 3 |
Install the Unified Communications Manager Subscriber. See Install Subscribers/Secondary Nodes of VOS-Based Contact Center Applications. |
| 4 | |
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5 |
Generate and install the Unified Communications Manager License. |
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6 |
Create VM for Cisco Finesse Primary
Follow this sequence of steps to create a virtual machine for the Cisco Finesse Primary node.
| Sequence |
Task |
|---|---|
| 1 |
Using the Packaged-CCE-Finesse.ova, Create a Virtual Machine from the OVA. Select 2000 HTTPS Agent from the drop-down list. |
| 2 | |
| 3 |
Install the Cisco Finesse Primary node. See Install Publishers/Primary Nodes of VOS-Based Contact Center Applications. |
| 4 | |
| 5 |
Create VM for Cisco Finesse Secondary
Follow this sequence of tasks to create the virtual machine for the Cisco Finesse Secondary node.
| Sequence |
Task |
|---|---|
| 1 |
Using Packaged-CCE-Finesse.ova, Create a Virtual Machine from the OVA. Select 2000 HTTPS Agent from the drop-down list. |
| 2 | |
| 3 |
Install the Cisco Finesse Secondary node. See Install Subscribers/Secondary Nodes of VOS-Based Contact Center Applications. |
| 4 |
Create VM for Cisco Unified Intelligence Center Publisher
Follow this sequence of tasks to create the virtual machine for the Unified Intelligence Center Publisher. Live Data and the Cisco Identity Service are also installed on the same VM.
| Sequence |
Task |
|---|---|
| 1 |
Using Packaged-CCE-CUIC.ova, Create a Virtual Machine from the OVA. Select Co-Resident from the drop-down list. |
| 2 | |
| 3 |
Install the Cisco Unified Intelligence Center Publisher. See Install Publishers/Primary Nodes of VOS-Based Contact Center Applications. |
| 4 | |
| 5 |
Create VM for Cisco Unified Intelligence Center Subscriber
Follow this sequence of tasks to create the virtual machine for the Unified Intelligence Center Subscriber. Live Data and the Cisco Identity Service are also installed on this VM.
| Sequence |
Task |
|---|---|
| 1 |
Using Packaged-CCE-CUIC.ova, Create a Virtual Machine from the OVA. Select Co-Resident from the drop-down list. |
| 2 | |
| 3 |
Install the Cisco Unified Intelligence Center Subscriber. See Install Subscribers/Secondary Nodes of VOS-Based Contact Center Applications. |
| 4 |
Create VM for Cisco Unified CVP Reporting Server
Follow this sequence of tasks to create a virtual machine for the Unified CVP Reporting Server. The Unified CVP Reporting Server is an optional component.
| Sequence |
Task |
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|---|---|---|---|
| 1 |
Using the Packaged-CCE-CVP.ova template, create a virtual machine. For more information, see Create a Virtual Machine from the OVA.
Select Cisco Unified CVP Reporting Server from the drop-down list. |
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| 2 |
Install Microsoft Windows Server NTP configuration is required if this machine is not in the same domain as the Unified CCE Roggers, AWs, and PGs. See NTP and Time Synchronization. |
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| 3 | |||
| 4 | Configure Network Adapters for Cisco Unified CVP | ||
| 5 | Install Antivirus Software | ||
| 6 | Configure Database Drive | ||
| 7 | Run Windows Updates | ||
| 8 | Install Cisco Unified CVP Reporting Server | ||
| 9 |
Create VM for Cloud Connect Publisher
Follow this sequence of tasks to create the virtual machine for the Cloud Connect Publisher.
| Sequence |
Task |
|---|---|
| 1 |
Using Packaged-CCE-cloudconnect.ova, Create a Virtual Machine from the OVA. |
| 2 |
Install the Cloud Connect Publisher. See Install Publishers/Primary Nodes of VOS-Based Contact Center Applications. |
Create VM for Cloud Connect Subscriber
Follow this sequence of tasks to create the virtual machine for the Cloud Connect Subscriber.
| Sequence |
Task |
|---|---|
| 1 |
Using Packaged-CCE-cloudconnect.ova, Create a Virtual Machine from the OVA. |
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2 |
Set Cloud Connect Secondary Node. |
| 3 |
Install the Cloud Connect Subscriber. See Install Subscribers/Secondary Nodes of VOS-Based Contact Center Applications. |
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