New Features
Dual Platform Support
Contact Center Enterprise (CCE) components supports the following platforms:
-
Microsoft Windows Server 2016 and Microsoft SQL Server 2017
-
Microsoft Windows Server 2019 and Microsoft SQL Server 2019
Note |
The cross combination of platforms is not supported. For example, Windows Server 2016 with SQL Server 2019 or Windows Server 2019 with SQL Server 2017 is not supported. |
For more information, see the Install Microsoft Windows Server section in the Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide at https://www.cisco.com/c/en/us/support/customer-collaboration/packaged-contact-center-enterprise/products-installation-guides-list.html
HTTP Strict Transport Security Support for Packaged CCE Web Applications
In this release, the Packaged CCE web applications such as Diagnostic Portico, CCE Administration, and Websetup will support HTTP Strict Transport Security (HSTS). The Packaged CCE web applications will use the HSTS header to instruct the browsers to use only the HTTPS connections.
The Internet Script Editor (ISE) will use the HTTPS connection to communicate with the Administration and Data Server.
The interface to download the ISE client from the Administration and Data Server will happen only over the HTTPS connection and any attempt to download using an HTTP connection will be forbidden.
The following additional security hardening measures are added on the ISE installer location:
-
Disabled directory and wildcard listing.
-
Disabled anonymous authentication, and enabled basic or windows authentication.
-
Disabled the following unused HTTP methods: PUT, POST, and DELETE.
For more information, see the Internet Script Editor section in the Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-user-guide-list.html.