Business Hours Overview
Business hours are the working hours during which you conduct business. You can create and modify business hours and set weekly and daily schedules for each business hour. You can create different business hour schedules for regular working days and holidays. You can also open or close the business hours if there is an emergency.
You can define the status reasons for business hours and assign codes for each status reason. Status reason is required when you force open or force close a business hour, and when you add special hours and holidays.
Contact Center Enterprise Reference Design Support for Business Hours
Packaged CCE supports Business Hours for these reference designs:
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2000 Agents
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4000 Agents
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12000 Agents