Features Supported in Cisco Webex Contact Center for Salesforce
The Cisco Webex Contact Center for Salesforce offers the following benefits:
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Receive inbound and place outbound (click-to-dial) calls.
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Automatic customer record screen pop.
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Automatic call activity log for better customer interaction in Customer Relationship Manager (CRM).
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Play recording feature from CRM Salesforce interface.
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Generate report for Cisco Webex Contact Center on the Salesforce interface.