- Preface
- Technical Specifications
- Device Descriptions
- Wi-Fi Network Setup
- Deployment
- Installation
- Contacts
- Self Care Portal Management
- Accessories
- Security Features
- Features and Services
- Customization
- Maintenance
- Model Information Status and Statistics
- Remote Monitoring
- Certificate Authority Trust List
Contents
- Model Information Status and Statistics
- Model Information
- Device Status
- Status Messages
- Ethernet Statistics
- WLAN Statistics
- Audio Call Statistics
Model Information Status and Statistics
Model Information
To display model information, choose About device in the Settings application. The Model Information screen includes the items that are listed in the following table.
Item |
Description |
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Status |
Submenu that provides additional information about the device. |
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Cisco user guide |
Provides link to documentation. |
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Legal information |
Includes open-source licenses. |
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Model number |
Model number. |
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Android version |
Indicates version of Android. |
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Kernel version |
Linux kernel number. |
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Build number |
Current software build. |
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SELinux status |
Indicates enforcing or permissive. |
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Cisco load information |
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Active load |
Version of firmware that is currently installed. |
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Last upgrade |
Date of the most recent firmware upgrade. |
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Cisco Unified Communications Manager |
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Active server |
DNS or IP address of the server to which the device is registered. |
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Standby Server |
DNS or IP address of the standby server. |
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Cisco Collaboration Problem Reporting Tool |
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Cisco Collaboration Problem Reporting Tool |
Tool for reporting problems. Tap to select and enter date, time, problem application problem description, and customer support email address. Tap Create email report to gather log information and send to support. |
If the user is connected to a secure or authenticated server, a corresponding icon (lock or certificate) is displayed on the home screen to the right of the server option. If the user is not connected to a secure or authenticated server, no icon appears.
Device Status
To display the device status, choose in the Settings application.
Item |
Description |
---|---|
Status Messages |
Provides the Status Messages screen, which shows a log of important system messages. |
MDN |
Indicates device mobile directory number. |
IP address |
Indicates device IP address. |
Wi-Fi MAC address |
Provides the MAC address of the current Wi-Fi connection. |
Ethernet MAC address |
Provides the MAC address of the current Ethernet connection. |
Bluetooth address |
Provides the MAC address of the Bluetooth chipset. |
DHCP information |
Displays DHCP information screen. |
Up time |
Run time for the device. |
Current access point |
Provides the Current access point screen, if applicable. |
Ethernet Statistics |
Provides the Ethernet statistics screen, which shows Ethernet traffic statistics. |
WLAN statistics |
Provides the WLAN statistics screen if applicable. |
Call statistics (audio) |
Provides counters and statistics for the audio portion of the current call. |
Call statistics (video) |
Provides counters and statistics for the video portion of the current call. |
Call statistics (presentation) |
Provides counters and statistics for the presentation portion of the current call. |
Status Messages
The Status Messages screen lists the 50 most recent status messages that the device has generated. The following table describes the status messages that might appear. This table also includes actions you can take to address errors.
To display the Status messages screen, tap Status messages.
To remove current status messages, tap Clear.
To exit the Status messages screen, tap OK.
Ethernet Statistics
The Ethernet Statistics screen provides information about the device and network performance. The following table describes the information that appears on this screen.
To display Ethernet Statistics, choose in the Settings application.
To reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to 0, tap Clear.
To exit the Ethernet statistics screen, tap OK.
Item |
Description |
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Rx Frames |
Number of packets received |
Tx Frames |
Number of packets sent |
Rx Broadcasts |
Number of broadcast packets received |
Port 1 |
Speed and duplex for switch port |
Port 2 |
Speed and duplex for PC port |
CDP status |
Current CDP status |
WLAN Statistics
The WLAN Statistics screen provides statistics about the device and WLAN. The following table describes the information that appears on this screen.
To display the WLAN Statistics screen, choose .
To exit the WLAN statistics screen, tap OK.
Item |
Description |
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tx bytes |
Number of bytes transmitted |
rx bytes |
Number of bytes received |
tx packets |
Number of data packets transmitted |
rx packets |
Number of data packets received |
tx packets dropped |
Number of transmitted data packets dropped |
rx packets dropped |
Number of received data packets dropped |
tx packet errors |
Number of transmitted data packet errors |
rx packet errors |
Number of received data packet errors |
Tx frames |
Number of frames transmitted |
tx multicast frames |
Number of frames transmitted as broadcast or multicast |
tx retry |
Number of messages retransmitted a single time being acknowledged by the receiving device |
tx multi retry |
Number of transmit retries prior to success |
tx failure |
Number of frames that failed to be transmitted |
rts success |
A corresponding CTS was received |
rts failure |
Number of frames that failed to be received. |
ack failure |
Access point did not acknowledge a transmission |
rx duplicate frames |
Number of duplicate multicast packets transmitted |
rx fragmented packets |
Number of fragmented packets received |
roaming count |
Number of times roamed from current access point |
Audio Call Statistics
Access Call Statistics (audio) on the device to display counters, statistics, and voice-quality metrics for the most recent call.
Note | You can use a web browser to access the Streaming Statistics web page and remotely view the call statistics information. This web page contains additional RTP Control Protocol (RTCP) statistics that are not available on the device. |
A single call can have multiple voice streams, but data is captured only for the last voice stream. A voice stream is a packet stream between two endpoints. If one endpoint is put on hold, the voice stream stops even though the call is still connected. When the call resumes, a new voice packet stream begins, and the new call data overwrites the former call data.
To display Call Statistics (audio) for information about the latest voice stream, choose .
The following table lists and describes the items that the Call statistics (audio) screen provides.
Item |
Description |
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Rcvr codec |
Type of voice stream received (RTP streaming audio from codec): AAC-LD, G.722, iSAC, G.711 u-law, G.711 A-law, iLBC and G.729. |
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Sender codec |
Type of voice stream transmitted (RTP streaming audio from codec): AAC-LD, G.722, iSAC, G.711 u-law, G.711 A-law, iLBC and G.729. |
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Rcvr size |
Size of voice packets, in milliseconds, in the receiving voice stream (RTP streaming audio). |
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Sender size |
Size of voice packets, in milliseconds, in the transmitting voice stream. |
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Rcvr packets |
Number of RTP voice packets received since voice stream was opened.
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Sender packets |
Number of RTP voice packets transmitted since voice stream was opened.
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Avg jitter |
Estimated average RTP packet jitter (dynamic delay that a packet encounters when going through the network), in milliseconds, observed since the receiving voice stream was opened. |
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Max jitter |
Maximum jitter, in milliseconds, observed since the receiving voice stream was opened. |
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Rcvr discarded |
Number of RTP packets in the receiving voice stream that have been discarded (bad packets, too late, and so on).
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Rcvr lost packets |
Missing RTP packets (lost in transit). |
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Cumulative conceal ratio |
Total number of concealment frames divided by total number of speech frames received from start of the voice stream. |
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Interval conceal ratio |
Ratio of concealment frames to speech frames in preceding three-second interval of active speech. If voice activity detection (VAD) is in use, a longer interval might be required to accumulate 3 seconds of active speech. |
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Max conceal ratio |
Highest interval concealment ratio from start of the voice stream. |
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Conceal secs |
Number of seconds that have concealment events (lost frames) from the start of the voice stream (includes severely concealed seconds). |
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Severely conceal secs |
Number of seconds that have more than 5 percent concealment events (lost frames) from the start of the voice stream. |
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Latency |
Estimate of the network latency, expressed in milliseconds. Represents a running average of the round-trip delay, measured when RTCP receiver report blocks are received. |
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Sender DSCP |
DSCP value for sender SIP signaling packets |
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Receiver DSCP |
DSCP value for receiver SIP signaling packets |
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Sender RTCP DSCP |
DSCP value for sender RTP packets |
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Receiver RTCP DSCP |
DSCP value for sender RTP packets |