Model Information Status and Statistics

Model Information

To display model information, choose About device in the Settings application. The Model Information screen includes the items that are listed in the following table.

Table 1. Model Information for Cisco DX Series Devices

Item

Description

Status

Submenu that provides additional information about the device.

Cisco user guide

Provides link to documentation.

Legal information

Includes open-source licenses.

Model number

Model number.

Android version

Indicates version of Android.

Kernel version

Linux kernel number.

Build number

Current software build.

SELinux status

Indicates enforcing or permissive.

Cisco load information

Active load

Version of firmware that is currently installed.

Last upgrade

Date of the most recent firmware upgrade.

Note 

An "Upgrade Progress" message appears under "Cisco load information" group if the device is upgrading.

Cisco Unified Communications Manager

Active server

DNS or IP address of the server to which the device is registered.

Standby Server

DNS or IP address of the standby server.

Cisco Collaboration Problem Reporting Tool

Cisco Collaboration Problem Reporting Tool

Tool for reporting problems. Tap to select and enter date, time, problem application problem description, and customer support email address. Tap Create email report to gather log information and send to support.

If the user is connected to a secure or authenticated server, a corresponding icon (lock or certificate) is displayed on the home screen to the right of the server option. If the user is not connected to a secure or authenticated server, no icon appears.

Device Status

To display the device status, choose About device > Status in the Settings application.

Table 2. Device Status

Item

Description

Status Messages

Provides the Status Messages screen, which shows a log of important system messages.

MDN

Indicates device mobile directory number.

IP address

Indicates device IP address.

Wi-Fi MAC address

Provides the MAC address of the current Wi-Fi connection.

Ethernet MAC address

Provides the MAC address of the current Ethernet connection.

Bluetooth address

Provides the MAC address of the Bluetooth chipset.

DHCP information

Displays DHCP information screen.

Up time

Run time for the device.

Current access point

Provides the Current access point screen, if applicable.

Ethernet Statistics

Provides the Ethernet statistics screen, which shows Ethernet traffic statistics.

WLAN statistics

Provides the WLAN statistics screen if applicable.

Call statistics (audio)

Provides counters and statistics for the audio portion of the current call.

Call statistics (video)

Provides counters and statistics for the video portion of the current call.

Call statistics (presentation)

Provides counters and statistics for the presentation portion of the current call.

Status Messages

The Status Messages screen lists the 50 most recent status messages that the device has generated. The following table describes the status messages that might appear. This table also includes actions you can take to address errors.

To display the Status messages screen, tap Status messages.

To remove current status messages, tap Clear.

To exit the Status messages screen, tap OK.

Table 3. Status Messages

Message

Description

Possible Explanation and Action

CFG TFTP Size Error

The configuration file is too large for file system.

Power cycle the device.

Checksum Error

Downloaded software file is corrupted.

Obtain a new copy of the device firmware and place it in the TFTPPath directory. Copy files into this directory only when the TFTP server software is shut down; otherwise, the files may be corrupted.

DHCP timeout

DHCP server did not respond.

  • Network is busy - The errors resolve themselves when the network load reduces.
  • No network connectivity between the DHCP server and the device - Verify the network connections.
  • DHCP server is down - Check configuration of DHCP server.
  • Errors persist - Consider assignment of a static IP address.

DNS timeout

DNS server did not respond.

  • Network is busy - The errors resolve themselves when the network load reduces.
  • No network connectivity between the DNS server and the device - Verify the network connections.
  • DNS server is down - Check configuration of DNS server.

DNS unknown host

DNS could not resolve the name of the TFTP server or Cisco Unified Communications Manager.

  • Verify that the hostnames of the TFTP server or Cisco Unified Communications Manager are configured properly in DNS.
  • Consider use of IP addresses rather than hostnames.

Duplicate IP

Another device is using the IP address that is assigned to the device.

  • If the device has a static IP address, verify that you have not assigned a duplicate IP address.
  • If you are using DHCP, check the DHCP server configuration.

Error update locale

One or more localization files could not be found in the TFTPPath directory or were not valid. The locale was not changed.

From Cisco Unified Communications Manager, check that the following files are located within subdirectories in TFTP File Management:

  • Located in subdirectory with same name network locale:

    • tones.xml
  • Located in subdirectory with same name user locale:
    • glyphs.xml
    • dictionary.xml
    • kate.xml

File not found <Cfg File>

The name-based and default configuration file was not found on the TFTP Server.

The configuration file is created when the device is added to the Cisco Unified Communications Manager database. If the device has not been added to the Cisco Unified Communications Manager database, the TFTP server generates a CFG File Not Found response.

  • The device is not registered with Cisco Unified Communications Manager.

    You must manually add the device to Cisco Unified Communications Manager if you are not allowing devices to auto-register.

  • If you are using DHCP, verify that the DHCP server is pointing to the correct TFTP server.
  • If you are using static IP addresses, check configuration of the TFTP server.

IP address released

The device is configured to release its IP address.

The device remains idle until it is power cycled or until you reset the DHCP address.

Load rejected HC

The application that was downloaded is not compatible with the device.

Occurs if you were attempting to install a version of software on this device that did not support hardware changes on this device.

Check the load ID assigned to the device (from Cisco Unified Communications Manager, choose Device > Phone). Reenter the load that is displayed on the device.

No default router

DHCP or static configuration did not specify a default router.

  • If the device has a static IP address, verify that the default router has been configured.
  • If you are using DHCP, the DHCP server has not provided a default router. Check the DHCP server configuration.

No DNS server IP

A name was specified but DHCP or static IP configuration did not specify a DNS server address.

  • If the device has a static IP address, verify that the DNS server has been configured.
  • If you are using DHCP, the DHCP server has not provided a DNS server. Check the DHCP server configuration.

No Trust List installed

The CTL file or the ITL file is not installed on the device.

The Trust List is not configured on Cisco Unified Communications Manager, which does not support security by default.

For more information about the Trust List, see the Cisco Unified Communications Manager Security Guide.

Restart requested by Cisco Unified Communications Manager

The device is restarting based on a request from Cisco Unified Communications Manager.

Configuration changes have likely been made to the device in Cisco Unified Communications Manager, and Apply has been pressed so that the changes take effect.

TFTP access error

TFTP server is pointing to a directory that does not exist.

  • If you are using DHCP, verify that the DHCP server is pointing to the correct TFTP server.
  • If you are using static IP addresses, check configuration of TFTP server.

TFTP error

The device does not recognize an error code that the TFTP server provided.

Contact Cisco Technical Assistance Center (TAC).

TFTP timeout

TFTP server did not respond.

  • Network is busy - The errors resolve themselves when the network load diminishes.
  • No network connectivity between the TFTP server and the device - Verify the network connections.
  • TFTP server is down - Check configuration of TFTP server.

Timed Out

Supplicant attempted 802.1X transaction but timed out due to the absence of an authenticator.

Authentication typically times out if 802.1X is not configured on the switch.

Trust List update failed, verification failure

Updating CTL and ITL files failed.

Message displayed in case of error.

Version error

The name of the load file is incorrect.

Make sure that the device load file has the correct name.

XmlDefault.cnf.xml, or .cnf.xml corresponding to the device name

Name of the configuration file.

None. This configuration file provides an informational message that indicates the name of the configuration file.

Ethernet Statistics

The Ethernet Statistics screen provides information about the device and network performance. The following table describes the information that appears on this screen.

To display Ethernet Statistics, choose About device > Status > Ethernet statistics in the Settings application.

To reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to 0, tap Clear.

To exit the Ethernet statistics screen, tap OK.

Table 4. Ethernet Statistics Message Information

Item

Description

Rx Frames

Number of packets received

Tx Frames

Number of packets sent

Rx Broadcasts

Number of broadcast packets received

Port 1

Speed and duplex for switch port

Port 2

Speed and duplex for PC port

CDP status

Current CDP status

WLAN Statistics

The WLAN Statistics screen provides statistics about the device and WLAN. The following table describes the information that appears on this screen.

To display the WLAN Statistics screen, choose About device > Status > WLAN statistics.

To exit the WLAN statistics screen, tap OK.

Table 5. WLAN Statistics

Item

Description

tx bytes

Number of bytes transmitted

rx bytes

Number of bytes received

tx packets

Number of data packets transmitted

rx packets

Number of data packets received

tx packets dropped

Number of transmitted data packets dropped

rx packets dropped

Number of received data packets dropped

tx packet errors

Number of transmitted data packet errors

rx packet errors

Number of received data packet errors

Tx frames

Number of frames transmitted

tx multicast frames

Number of frames transmitted as broadcast or multicast

tx retry

Number of messages retransmitted a single time being acknowledged by the receiving device

tx multi retry

Number of transmit retries prior to success

tx failure

Number of frames that failed to be transmitted

rts success

A corresponding CTS was received

rts failure

Number of frames that failed to be received.

ack failure

Access point did not acknowledge a transmission

rx duplicate frames

Number of duplicate multicast packets transmitted

rx fragmented packets

Number of fragmented packets received

roaming count

Number of times roamed from current access point

Audio Call Statistics

Access Call Statistics (audio) on the device to display counters, statistics, and voice-quality metrics for the most recent call.


Note

You can use a web browser to access the Streaming Statistics web page and remotely view the call statistics information. This web page contains additional RTP Control Protocol (RTCP) statistics that are not available on the device.

A single call can have multiple voice streams, but data is captured only for the last voice stream. A voice stream is a packet stream between two endpoints. If one endpoint is put on hold, the voice stream stops even though the call is still connected. When the call resumes, a new voice packet stream begins, and the new call data overwrites the former call data.

To display Call Statistics (audio) for information about the latest voice stream, choose Settings > About device > Status > Call statistics (audio).

The following table lists and describes the items that the Call statistics (audio) screen provides.

Table 6. Call Statistics Items

Item

Description

Rcvr codec

Type of voice stream received (RTP streaming audio from codec): AAC-LD, G.722, iSAC, G.711 u-law, G.711 A-law, iLBC and G.729.

Sender codec

Type of voice stream transmitted (RTP streaming audio from codec): AAC-LD, G.722, iSAC, G.711 u-law, G.711 A-law, iLBC and G.729.

Rcvr size

Size of voice packets, in milliseconds, in the receiving voice stream (RTP streaming audio).

Sender size

Size of voice packets, in milliseconds, in the transmitting voice stream.

Rcvr packets

Number of RTP voice packets received since voice stream was opened.

Note 

This number is not necessarily identical to the number of RTP voice packets received since the call began, because the call might have been placed on hold.

Sender packets

Number of RTP voice packets transmitted since voice stream was opened.

Note 

This number is not necessarily identical to the number of RTP voice packets transmitted since the call began, because the call might have been placed on hold.

Avg jitter

Estimated average RTP packet jitter (dynamic delay that a packet encounters when going through the network), in milliseconds, observed since the receiving voice stream was opened.

Max jitter

Maximum jitter, in milliseconds, observed since the receiving voice stream was opened.

Rcvr discarded

Number of RTP packets in the receiving voice stream that have been discarded (bad packets, too late, and so on).

Note 

The device discards payload type 19 comfort noise packets that Cisco gateways generate, which increments this counter.

Rcvr lost packets

Missing RTP packets (lost in transit).

The percentage of missing RTP packets is shown in parentheses.

Cumulative conceal ratio

Total number of concealment frames divided by total number of speech frames received from start of the voice stream.

Interval conceal ratio

Ratio of concealment frames to speech frames in preceding three-second interval of active speech. If voice activity detection (VAD) is in use, a longer interval might be required to accumulate 3 seconds of active speech.

Max conceal ratio

Highest interval concealment ratio from start of the voice stream.

Conceal secs

Number of seconds that have concealment events (lost frames) from the start of the voice stream (includes severely concealed seconds).

Severely conceal secs

Number of seconds that have more than 5 percent concealment events (lost frames) from the start of the voice stream.

Latency

Estimate of the network latency, expressed in milliseconds. Represents a running average of the round-trip delay, measured when RTCP receiver report blocks are received.

Sender DSCP

DSCP value for sender SIP signaling packets

Receiver DSCP

DSCP value for receiver SIP signaling packets

Sender RTCP DSCP

DSCP value for sender RTP packets

Receiver RTCP DSCP

DSCP value for sender RTP packets