Cisco Conference Hardware
For information about troubleshooting the Cisco Conference Hardware, see: http://www.cisco.com/c/en/us/support/collaboration-endpoints/telepresence-administration-software/products-system-message-guides-list.html.
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
For information about troubleshooting the Cisco Conference Hardware, see: http://www.cisco.com/c/en/us/support/collaboration-endpoints/telepresence-administration-software/products-system-message-guides-list.html.
The log file is saved as csf-unified.log in C:\Users\<UserID>\AppData\Local\Cisco\Unified Communications\Jabber\CSF\Logs.
Error codes are logged "Discovery Failure -> (id) name
.
ID | Name | UI message | Description |
---|---|---|---|
1001 | ServiceDiscoveryFailure | Failed to discover network services. | Unknown discovery failure. |
1002 | ServiceDiscoveryAuthenticationFailure | Your username or password is not correct. | Failed to authenticate with CUCM. |
1003 | ServiceDiscoveryCannotConnectToCucmServer | Cannot communicate with server. | Cannot connect to CUCM. |
1004 | ServiceDiscoveryNoCucmConfiguration | Failed to discover network services. | CUCM server is misconfigured. |
1005 | ServiceDiscoveryNoSRVRecordsFound | Failed to discover network services. | No SRV records are found. |
1006 | ServiceDiscoveryCannotConnectToEdge | Cannot communicate with server. | Cannot connect to the EDGE server. |
1007 | ServiceDiscoveryNoNetworkConnectivity | Cannot communicate with server. | No network connectivity. |
The discovery cache file can be useful for finding discovery failures. In Jabber for Windows, download the configuration file that is saved in C:\Users\<UserID>\AppData\Roaming\Cisco\Unified Communications\Jabber\CSF\Config.
The service-location.xml file contains information about found SRV records:
<?xml version="1.0"?>
<UCServices>
<DomainName>ciscotp.com</DomainName>
<UCService>
<type>CUCM</type>
<connectionInformation>
<name>_cisco-uds</name>
<scope>UNKNOWN</scope>
<address>cucm36.ciscotp.com</address>
<protocol>_tcp</protocol>
<port>8443</port>
</connectionInformation></UCService>
<UCService>
<type>CUP</type>
<connectionInformation>
<name>_cuplogin</name>
<scope>UNKNOWN</scope>
<address>imp33.ciscotp.com</address>
<protocol>_tcp</protocol>
<port>8443</port>
</connectionInformation></UCService>
</UCServices>
Log in to the device. Go to Diagnostics. Check eventlog/all.log for errors.
To check the status, log in to the device and go to
. Check the events for failures.To view the log file, log in to the device and go to Start new Log. Attempt registration or call. Click Stop Logging and then click Download Log for log inspection of your failure.
. ClickCalls may fail for various reasons, including configuration errors or remote non-HCS Endpoint behavior.
Use the logs and traces available on Expressway or Unified Communication Manager to identify the source of the problem. Refer to the Cisco Expressway Troubleshooting guides located at http://www.cisco.com/c/en/us/support/unified-communications/expressway-series/tsd-products-support-troubleshoot-and-alerts.html or UCM Troubleshooting guides located at http://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/tsd-products-support-troubleshoot-and-alerts.html.
Issues on the CUBE-Enterprise can be related to many things, including firewall configurations, Expressway encryption settings, certificate validation failures, call policy settings for adjacency routing. For more information on troubleshooting, refer to the Cisco Unified Border Element troubleshooting guides located at https://www.cisco.com/c/en/us/support/unified-communications/unified-border-element/products-installation-and-configuration-guides-list.html.