Remote destinations represent the CTI controllable devices that are available to users.
You should add a remote destination through the Cisco Unified CM Administration interface if you plan to provision users with dedicated CTI remote devices. This task ensures that users can automatically
control their phones and place calls when they start the client.
If you plan to provision users with CTI remote devices along with software phone devices and desk phone devices, you should
not add a remote destination through the Cisco Unified CM Administration interface. Users can enter remote destinations through the client interface.
![](https://www.cisco.com/content/dam/en/us/td/i/templates/note.gif) Note |
-
You should create only one remote destination per user. Do not add two or more remote destinations for a user.
-
Cisco Unified Communications Manager does not verify if it can route remote destinations that you add through the Cisco Unified CM Administration interface. For this reason, you must ensure that Cisco Unified Communications Manager can route the remote destinations you
add.
-
Cisco Unified Communications Manager automatically applies application dial rules to all remote destination numbers for CTI
remote devices.
|
Complete the following steps to verify the remote destination and apply the configuration to the CTI remote device:
-
Repeat the steps to open the Phone Configuration window for the CTI remote device.
-
Locate the Associated Remote Destinations section.
-
Verify the remote destination is available.
-
Select Apply Config.
![](https://www.cisco.com/content/dam/en/us/td/i/templates/note.gif) Note |
The Device Information section on the Phone Configuration window contains a Active Remote Destination field.
When users select a remote destination in the client, it displays as the value of Active Remote Destination.
none displays as the value of Active Remote Destination if:
|