Contents
- Troubleshoot
- What to Do If
- Locate chip.log File
- Locate chip.dmp File
- Reset Admin Password for Cisco Jabber Guest Administration
- Reset Root Password for Cisco Jabber Guest Server
Troubleshoot
What to Do If
- I am asked to provide a chip.log?
Locate the chip.log file.
Locate chip.log File
If you are asked to send the chip.log file, follow either step 1 for Windows systems or step 2 for Mac OS X systems and then proceed to step 3.
Locate chip.dmp File
If your plug-in crashes, a dump file called chip.dmp is created. Currently, this file is created only for plug-in crashes on Microsoft Windows. If you are asked to send the chip.dmp file, follow this procedure.
Reset Admin Password for Cisco Jabber Guest Administration
Reset Root Password for Cisco Jabber Guest Server
Step 1 | Open a console session for the Cisco Jabber Guest server and restart the server. |
Step 2 | Press any key to interrupt the start process. |
Step 3 | Press e to edit. |
Step 4 | From the entries, select kernel and press e to edit. |
Step 5 | Start the server in single-user mode:
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Step 6 | Press b to start the server. The Cisco Jabber Guest server starts in single-user mode. |
Step 7 | Enter passwd root, and then enter a new password. |
Step 8 | Restart the server. |