Release and General Information

This section contains information about the current release of Cisco Jabber Guest.

Cisco Jabber Guest

Cisco Jabber Guest is a consumer-to-business (C2B) solution that extends the reach of Cisco's enterprise telephony to people outside of a corporate firewall who do not have phones registered with Cisco Unified Communications Manager.

Cisco Jabber Guest links, users, and other call features are controlled from the application’s web interface. To manage these features you must sign in to Cisco Jabber Guest Administration.

New and Changed Information

Important: To install a Certificate Authority (CA) signed certificate on a Cisco Jabber Guest server, the certificate signing request must be generated on the server on which you will install the certificate. For this reason, we recommend that you obtain a new CA-signed certificate for your new install of Cisco Jabber Guest or use a self-signed certificate.

Limitations and Restrictions

Emergency Services Calls

Do not use Cisco Jabber Guest for emergency services calls. Do not configure Cisco Jabber Guest to route calls through the public switched telephone network (PSTN) to an emergency response center. If you do, calls may be misdirected to the wrong emergency response center or the emergency response center may make errors when determining your location.

Chrome for Windows 64-bit

Cisco Jabber Guest 10.0(2) does not support Chrome for Windows 64-bit: Chrome 37 (64-bit) and later.

We recommend that you add a note to any web page that starts a Cisco Jabber Guest session. The note should inform users that Chrome 37 (64-bit) or later is not supported.

If users try to use Cisco Jabber Guest 10.0(2) with Chrome 37 (64-bit) or later, they will be prompted to install the Cisco Jabber Guest Plug-in, even after the plug-in is installed.

For access to an early version of Cisco Jabber Guest 10.5 that addresses this incompatibility, join the Cisco Jabber Guest Early Adopter Trial:

  1. Go to the Cisco Customer Connection Program (CPP) page: www.cisco.com/​go/​ccp.

  2. If you are already a CCP member, sign in with your cisco.com (CCO) ID.

  3. If you are not a CCP member, follow the instructions to join the CCP and then return to Step 1.

  4. Click the Go to the private member community button.

  5. Click the Access & sign up for trials button.

  6. Click Cisco Jabber Guest 10.5.

  7. Read the requirements and register for the trial.

Cisco TelePresence Systems

The following Cisco TelePresence Systems (CTS) are not supported:

Cisco TelePresence System

TelePresence Immersive Endpoints

CTS 3000

CTS 3010

CTS TX1300 47

CTS TX1300 65

CTS TX1300 65 ACR

CTS TX1310 65

CTS TX9000

CTS TX9200

TelePresence Personal Endpoints > TelePresence Office

CTS 500 32"

CTS 1100

Infrastructure Requirements

Supporting infrastructure must be in place before beginning to deploy and configure Cisco Jabber Guest. You should be deploying Cisco Jabber Guest for use with an existing Cisco Unified Communications Manager installation.

The following section provides an overview of the Cisco Jabber Guest infrastructure requirements. These elements must be in place before deploying the application.

The following must be deployed to allow Cisco Jabber Guest to access endpoints located inside the enterprise firewall:

  • Cisco Expressway-C 8.2 or later

  • Cisco Expressway-E 8.2 or later


    Note

    • You cannot use the same Cisco Expressway-C and Cisco Expressway-E pair or cluster for both Cisco Jabber Guest and Expressway for Mobile and Remote Access.

    • Cisco Jabber Guest can be deployed in combination with Cisco Expressway-E and Cisco Expressway-C or alternatively in combination with Cisco VCS-E and VCS-C. To simplify the documentation, we reference only Cisco Expressway-E and Cisco Expressway-C throughout this guide.

  • Cisco Jabber Guest Server

  • Cisco Unified Communications Manager 8.6.x or later

Virtual Machine Infrastructure

Cisco Jabber Guest is deployed as a virtual server using the Open Virtualization Format (OVF) standard for packaging and distributing virtual appliances that run in a virtual environment. It requires VMware vSphere as the hypervisor. Cisco publishes the distribution as an OVF file with the file extension .OVA. This file contains the OVF template for the application. The OVF template defines the virtual machine’s hardware and is preloaded with required software.

Hardware and System Requirements

  • A server platform that meets VMware’s Compatibility Guide for VMware vSphere 5.x or later is required. The Cisco Jabber Guest virtual machine uses a 64-bit distribution of CentOS 6.5. Make sure that the server platform uses CPUs that are capable of 64-bit instructions.

  • Cisco Jabber Guest Server is supported on any Full UC Performance CPU, beginning with Intel Xeon Processor 5600 with a minimum physical core speed of 2.53 GHz or higher and any Restricted UC Performance CPU, beginning with Intel Xeon Processor E5 2609 v1 with a minimum physical core speed of 2.4 GHz or higher. For more information on Full UC performance CPUs and Restricted UC Performance CPUs, see the Processors/CPUs section in UC Virtualization Supported Hardware.

  • Cisco Jabber Guest is allowed on server models meeting required specifications, including Cisco Business Edition 6000 (BE6000), Cisco Business Edition 7000 (BE7000), and UC on UCS Tested Reference Configurations with a Full UC Performance CPU. BE6000M (M2) UCS C200 M2 TRC#1 is not supported. For more information, see Virtualization for Cisco Jabber Guest Server. Cisco Jabber Guest Server must follow the application co-residency and virtual-to-physical sizing rules in the Unified Communications Virtualization Sizing Guidelines.

  • Cisco Jabber Guest supports all virtualization software described in Purchasing/Sourcing Options for Required Virtualization Software.

  • If Cisco Jabber Guest Server is installed on a Cisco Business Edition 6000 server or Cisco Business Edition 7000 server, it must follow the additional co-residency rules in the Cisco Business Edition 6000 and Cisco Business Edition 7000 Co-residency Policy Requirements.

  • See the VMware developer documentation for additional configuration and hardware requirements. We highly recommend using the Cisco Unified Computing System (CUCS) to simplify and maximize performance.

Related Information
Processors/CPUs section in UC Virtualization Supported Hardware
Virtualization for Cisco Jabber Guest Server
Unified Communications Virtualization Sizing Guidelines
Purchasing/Sourcing Options for Required Virtualization Software
Cisco Business Edition 6000 and Cisco Business Edition 7000 Co-residency Policy Requirements

Supported Storage Models

Cisco Jabber Guest supports the following back-end storage models:

  • Direct Attached Storage

  • SAN

  • NAS

A network connection of 1 Gb/s or greater is required if you are using iSCSI. A 10 Gb/s Fibre Channel over Ethernet connection is preferred.

Virtual Machine (OVA) Specifications

Table 1 Virtual Machine Specifications

RAM

CPU

Storage

Operating System

CPU Resource Allocation

Memory Resource Allocation

4 GB

2 logical CPUs with 1 core each

100 GB

CentOS 6.5 64-bit

Default (not defined)

Default (not defined)

VMware vSphere Feature Support

The following VMware vSphere features are supported:

  • VM OVA template deployment (using the Cisco-provided Cisco Jabber Guest OVA)

  • VMware vMotion

  • VMware vSphere Distributed Switch (vDS)

  • VMware Dynamic Resource Scheduler (DRS)

  • VMware Storage vMotion (Storage DRS)

  • VMware Virtual Machine Snapshots

You can restart Cisco Jabber Guest on a different VMware ESXi host and create or revert VMware Snapshots as long as the application was shut down without any issues before moving or taking a snapshot.

The following VMware vSphere features have not been tested with Cisco Jabber Guest:

  • VMware Site Recovery Manager (SRM)

  • VMware Consolidated Backup (VCB)

  • VMware Data Recovery (VDR)

  • VMware Dynamic Power Management (Cisco Jabber Guest must be configured to run 24/7)

  • Long Distance vMotion (vMotion over a WAN)

  • VMware Fault Tolerance (FT)

The following VMware vSphere and third-party features are not supported with Cisco Jabber Guest:

  • VMware Hot Add

  • Copying a Cisco Jabber Guest virtual machine (must use OVA to deploy new server)

  • Configuring Cisco Jabber Guest with multiple virtual network interface controllers (vNICs)

  • Third-party Virtual to Physical (V2P) migration tools

  • Third-party deployment tools

Unified Communications Infrastructure

Cisco Jabber Guest requires that your Cisco Unified Communications Manager be configured to work with Cisco TelePresence Video Communication Server. Cisco Jabber Guest must be deployed with Cisco Unified Communications Manager 8.6.x or later.

Cisco Expressway-C and Cisco Expressway-E

Before deploying a Cisco Jabber Guest server, you must have Cisco Expressway-E and Cisco Expressway-C. Without Cisco Expressway-C and Cisco Expressway-E, you will be limited to testing with clients that can directly access the network on which the Cisco Jabber Guest server is homed.

For more information, download the Cisco Expressway Administrator Guide, deployment guides, and release notes or see the online help for complete information on configuring the options available on your Cisco Expressway.

Reverse Proxy Server

The Cisco Expressway-E and Cisco Expressway-C can be used to tunnel HTTP from the Cisco Jabber Guest client to the Cisco Jabber Guest server. However, if a third-party reverse proxy is used, it needs to be configured to proxy only the following URL types:

  • /call

  • /jabberc (used for HTTP/call control)

The reverse proxy should be configured to redirect any HTTP requests to HTTPS.

License Requirements

Cisco Jabber Guest is licensed and obtained through User Connect Licensing (UCL), Cisco Unified Workspace Licensing (CUWL), and other ordering mechanisms. Contact a sales representative from a Cisco partner or from Cisco for ordering details. No license keys are provided or required for the Cisco Jabber Guest software.

The following table describes the license requirements for using Cisco Expressway with Cisco Jabber Guest.

Table 2 License Requirements for Using Cisco Expressway with Cisco Jabber Guest

License

Requirement

Note

Rich Media Session licenses

2 Rich Media Session licenses are required per Cisco Jabber Guest session:

  • 1 Rich Media Session license on the Cisco Expressway-E for each Cisco Jabber Guest session

  • 1 Rich Media Session license on the Cisco Expressway-C for each Cisco Jabber Guest session

 

TURN relay license

TURN licensed on Cisco Expressway

When you order Cisco Expressway, a TURN relay license is included.

Advanced Networking (AN) license

If Cisco Jabber Guest is installed in a dual-NIC deployment, an AN license is required on Cisco Expressway.

When you order Cisco Expressway, an AN license is included.

The following table describes the license requirements for using Cisco TelePresence Video Communication Server (VCS) with Cisco Jabber Guest.

Table 3 License Requirements for Using Cisco VCS with Cisco Jabber Guest

License

Requirement

Note

Traversal call licenses

2 traversal call licenses are required per Cisco Jabber Guest session:

  • 1 traversal call license on the VCS-E for each Cisco Jabber Guest session

  • 1 traversal call license on the VCS-C for each Cisco Jabber Guest session

 

TURN relay license

TURN licensed on Cisco VCS

When you order Cisco VCS, a TURN relay license is included.

Dual Network Inteface (DI) license

If Cisco Jabber Guest is installed in a dual-NIC deployment, a DI license is required on Cisco VCS.

When you order Cisco VCS, a DI license is not included. You must specifically select this license.

Cisco Jabber Guest Client Requirements

Callers require a multimedia-capable computer with a camera and microphone that support the following software and hardware requirements:
Table 4 Client Requirements
 

PC Requirements

Mac Requirements

Operating system

Microsoft Windows Vista Service Pack 2 (SP2) or later

Apple Mac OS X 10.7 (Lion) or later

Hardware

GPU capable of OpenGL 1.2 or later

Minimum CPU supporting SSE2 (Pentium IV or newer)

Encoding at 720p 30 fps requires Intel Core2Duo @ 1.2 GHz or better

Encoding at VGA 30 fps can be done on as low-end CPUs as the Intel Atom @ 1.6 GHz

Apple computer with Intel x86 processor

Encoding at 720p 30 fps requires Intel Core2Duo @ 1.2 GHz or better. For optimal experience, Core2Duo @ 2 GHz with 2 MB L2 cache per core is recommended.

Browsers

Mozilla Firefox 10 or later

Google Chrome 18 or later

Microsoft Internet Explorer 8 or later (32-bit, or 64-bit running 32-bit tabs only. 64-bit browsers running 64-bit tabs are not supported.)
Note   

On Windows 8 or later, only the desktop version is supported. The Metro version won't work.

1

Apple Safari 5 or later

Mozilla Firefox 10 or later2

Google Chrome 18 or later

1 To configure Internet Explorer on Windows 8 or later to open the desktop version by default, do the following:
  1. Open Microsoft Internet Explorer.
  2. On the Tools menu, click Internet options.
  3. Click the Programs tab.
  4. Under Opening Internet Explorer, choose Always in Internet Explorer on the desktop.
2 Currently, a known issue with Firefox on Mac OS X prevents full-screen video. This option is not offered for this combination of browser and operating system.

Browser Plug-in

The Cisco Jabber Guest solution includes a browser plug-in that is downloaded and installed by the caller on the local machine. The Cisco Jabber Guest web page prompts the caller to download the plug-in the first time the service is used.

New plug-ins are periodically made available with fixes and new functionality. The caller is prompted to download and install the new plug-in the next time an attempt is made to place a call.

Supported Mobile Devices

Cisco Jabber Guest for iOS is supported on iOS 7.0 or later.

The following iOS mobile devices are supported:

  • iPad 4

  • iPad 3

  • iPad 2

  • iPad Air

  • iPad mini

  • iPad mini with Retina display

  • iPhone 5s

  • iPhone 5c

  • iPhone 5

  • iPhone 4S

Supported Languages

The Cisco Jabber Guest mobile and web clients are available in the following languages; Cisco Jabber Guest Administration is available in English only:

Note

Browser plug-in installation is not localized.

  • Arabic

  • Chinese (China)

  • Chinese (Taiwan)

  • Czech

  • Danish

  • Dutch

  • Finnish

  • French

  • German

  • Greek

  • Hebrew

  • Italian

  • Japanese

  • Korean

  • Norwegian

  • Polish

  • Portuguese (Brazilian)

  • Portuguese (Portugal)—This language is available only for the web client.

  • Russian

  • Spanish

  • Swedish

  • Turkish